Every time we roll through the drive thru for a blizzard or dipped cone, the customer service has been surprisingly good. Especially Matthew, who is friendly and informative. It's been a while since we've enjoyed a soft serve dipped in butterscotch or cherry, but I can see us enjoying this simple treat more often. read more

DQ / Orange Julius - Our first time trying the fabled cherry triple dip. As vibrant as jolly St Nick's nose - Ice Cream & Frozen Yogurt Near Me - Peoria, Arizona

I've never had an issue here, not sure why the reviews are so bad. They are always friendly enough and my ice cream is always good. If you want drive through ice cream this is the spot. read more

yes, I understand that you are closing soon, however I have worked in food service before and I have been nothing but nice to my customers. she was cussing at us, looking at us in a negative way, asking for a tip. read more

Can't lie reading reviews before going tonight was very discouraging, but I went anyway and was greeted with good service from the drive thru, blizzards are correct and good as well. read more

DQ / Orange Julius - M&M and reeces blizzard - Ice Cream & Frozen Yogurt Near Me - Peoria, Arizona

Horrible Horrible service. So disrespectful rushing me through my order at the speaker and then slamming the window on me. As well as A lot of attitude when asking for a cup holder. Do not come here if you like being respected. Just rude. read more

Came through the drive thru for some blizzards and a malt. I got chocolate chip with abit of m&ms, for a blizzard. We also got snickers blizzard & a hot fudge malt. The drive thru went pretty quick. read more

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The new management is horrible I heard him say something horrible stuff like "get to work boy" while he clapping his hands together and I had asked one of the workers and she said "he has Napoleon syndrome" and that "no body there likes him", and "they just have to act like it because he's the boss". As of recent everyone seems so miserable to work there. read more

Employees are really nice, but disappointed that they discontinued the cherry dip. Was told some stores still carry it, but this particular store does not anymore and sold out so fast. If you sell out so fast, why are you not carrying it? Doesn't that mean people buy it and it's a good seller?... anyways never tried anything else from here except their ice cream and now I won't be back ever again because there is no more cherry dip! read more

DQ / Orange Julius - Inside - Ice Cream & Frozen Yogurt Near Me - Peoria, Arizona

I stopped in to get a birthday cake. While they did have the cake I wanted, the customer service was so horrible. The counter person, Logan, tried to overcharge me by $14. The cake was clearly priced $32.99. He claimed it was mislabeled and should be $46.00. Then he refused to write on the cake, and claimed that there were no managers. I will definitely go out of my way to avoid this location. read more

First of all, looks extremely unsanitary where they make the ice cream and the entire store, employees were extremely rude when requesting a certain order. Not to mention the workers don't look very put together themselves. The workers need to learn respect and respect for their selves and their hygiene. We then walked out of the store after the disrespect, purchasing nothing in the process. Overall terrible store with terrible employees. read more

Never again. 1st wrong Order via the drive thru. Remake of my blizzard and yuk. How can you possibly make a blizzard bad?

We were at a four star until we were met with the rudest customer service from the girl handing out our ice cream. Line was pretty long in the drive thru, but it went quickly. We ordered and went to pay. Once we paid the girl practically threw our ice cream at us and before my husband could even say thank you she slammed the window shut. Wow ok. You probably should work on that ha. read more

Gave me a plain vanilla shake when I asked for a white mocha shake waited forever for it.

If I could give negative stars, this place would win. It's a complete joke that no matter how bad their reviews are and how many times you complain, the service and the lack of products never improves. This has got to be the worst Dairy Queen in all of the US. MANAGEMENT DO YOUR FUCKING JOB! Stop charging people for shit that they order when you are out of chocolate ice cream 100% of the time. What a disaster of a business. Do better people. read more

Went here yesterday to buy a birthday cake. None of the cakes were labeled and when I asked what flavor the cake was, three different employees all told me they didn't handle cakes and had no idea. One did say it was probably vanilla and chocolate. I ended up buying it anyway, big mistake. The cake tasted terrible. It was all chocolate but didn't really taste like anything, just sweet. It also tasted like it was old, it had ice chunks on the top of it and just wasn't good. I only went to this store since I was in the area. I will go back to 67th and Deer Valley in the future. Never had any issues with their labeled cakes. read more

DQ / Orange Julius - You can see the chunks of ice - Ice Cream & Frozen Yogurt Near Me - Peoria, Arizona

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worst customer service I have ever experienced and they were out of almost everything. I would suggest that they close this location or sell to someone how cares about the neighborhood. I would give them 0 stars if possible. read more

Came here and spent $40 just for the whole order to be wrong. Not worried about it though, I disputed the transaction with my bank and got my money back. Come here if you want to see a bunch of careless teens wearing Airpods running the store with no competent management. The 1.5 star average rating on Yelp checks out. Hope the franchise owner isn't shocked when this place shuts down. read more

I'm pretty sure last I checked - Dairy Queen prides themselves on blizzards that are so cold and stick in the cup if you turn them over. Not the case here.... they were melted and runny!!! They were runnier and softer then Wendy's frosty. The employees were goofing around more than working. Won't ever go back. read more

DQ / Orange Julius - It's suppose to be a blizzard. It's funnier then Wendy's frosty. - Ice Cream & Frozen Yogurt Near Me - Peoria, Arizona

Disaster. Drove through for 2 blizzards. Whomever was working sounded high slurring and speaking too slow. We ordered a mint brownie and a strawberry chocolate blizzard we got two strawberry blizzards but one had one pump of green mint on top kind of swirled in like you realized you made a mistake but instead of fixing it just screwed it up more. You have one job. This place is always a wreck. read more

sorry but what the hell is this... FIRST OF ALL they had no hot fudge and that maybe me loss my damn marbles SMH!! Therefore, i asked for a dipped cone, BUT GOT WHATEVER THE HELL THIS IS. read more

DQ / Orange Julius - cone - Ice Cream & Frozen Yogurt Near Me - Peoria, Arizona

So when ordering a small Blizzard, the person at the drive through passively mentioned, there's a special on the window for $2.99 you can get a medium blizzard. I didn't have the stomach to eat a medium blizzard since we just had lunch, so I stuck with the small one. The guy said, "Ok, I'll have your total for you at the window." However, when we paid, the small blizzard ended up costing close to $4, which was more than the medium blizzard. We had no idea. It was just funny, because I would've gotten the medium blizzard if I'd known it'd be cheaper than the small. The guy taking our order didn't really push or make the suggestion though, so we were a bit disappointed. I get it, it's our loss for not really paying attention, but I'm used to people like at the movie theater that mention how getting the larger popcorn is a better deal. I guess I take those popcorn people for granted! My blizzard was still really good, and the lady that made it was very cheerful and friendly which canceled out our disappointment, but still, I guess it pays to pay attention to their deals that are painted on the windows after all. read more

DQ / Orange Julius - Confetti cake waffle cone blizzard - Ice Cream & Frozen Yogurt Near Me - Peoria, Arizona

There is no reason for this exquisite Dairy Queen to be 2 stars the food and the ice cream is always quality and fairly priced if you've never had a blizzard go get one. read more

We literally found glass in one of our blizzards, we usually go to a different location and maybe we should have. I tried calling but nobody answers, won't go there again. We spent $23 on blizzards that we are not going to eat. read more

DQ / Orange Julius - Ice Cream & Frozen Yogurt Near Me - Peoria, Arizona

Worst customer service. They have a bunch of teenagers working here who appear to hate their job. The young man working the drive through today actually gave me attitude when I asked if they have lids. He said "you didn't AAAASK for a lid so no I didn't GIVE you a lid." Hmm weird cause I'm in the drive through with three items, you would think they would ASSUME you need a lid and a bag like normal Dairy Queens do. Also, there is a very big difference between you don't CARRY something anymore vs not knowing HOW to make something. I asked for a mudpie blizzard. Every DQ I've ever been to knows what that is and knows how to make it (it's the only thing I get). Apparently DQ doesn't carry this anymore... which is also funny because once I left this awful location and went to the one I normally go to, it was a miracle that DQ carries the mudpie blizzard! I'll never go back to this location. There is another location on 67th Ave and Deer Valley - go there! They are nicer and actually have people working there that have manners and pretend to like their job and customers. read more

If I could leave zero stars I would. Ordered 2 blizzards with extra candy and received basically 2 vanilla milkshakes. And it's my fault for going back here because this happens every single time. What a waste of $18. read more

I am here at 11:20 am on Saturday Feb 26, waiting since 11 when it was supposed to open. I can't believe someone is this late. Someone should get in trouble for this several customers cone and went-- not happy. Is this typical of Arizona ? I am not from around here-- glad I am not. read more

This is the last time that I will be returning to this spot. I thought before maybe the drive thru person might have been having a bad day so I let the attitude slide. This is the second time I've been here, I asked for help in a menu item, and now that I think if it I think it is called a slush with ice cream, but regardless the gal was rude and I basically had to shout my order for her to understand. The service is awful, they're slow and overall it is just not a great experience. read more

The current reviews are consistent with my experience. Teenage employees that have not been taught the basics of customer service. Too many other places to spend my money. read more

Rudely told this was the right amount of hot fudge and I can pay more than the $4.76 I already paid if I want more. read more

DQ / Orange Julius - a hand holding a cup of ice cream - Ice Cream & Frozen Yogurt Near Me - Peoria, Arizona

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I will NEVER come here again. The slushy machine is ALWAYS broken, we live around the corner and come here all the time only to wait in a LONG drive thu line to find out that the slushy machine still doesn't work. We have lived here for two years and I think I got 4 slushies over the last two years. I will drive the extra three miles to the other DQ that is FASTER and clearly takes care of their equipment. read more

Stopped in for ice cream with the family after spending the morning and afternoon at the Science Center. We had a couple free soft serve ice cream vouchers were received from an event at the library. The counter clerk was missing when we first arrived and the drive through lady had to yell for him, but once he came up front he took great care of us and had our ice creams out to us relatively fast. My girls each had a regular soft serve twist cone and my hubby had a brownie blizzard and I had the s'mores blizzard. I personally found the s'mores blizzard to be TOO sweet, but that is my personal preference. Everyone enjoyed their ice cream and my girls got to eat some of mine. The inside looked a little on the rundown side and could use a good cleaning. We may or may not be back, honestly depends on if it is convenient or not. The drive up option looked like it could be a good idea for the future. read more

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Our family rode our bikes to celebrate our daughter's ability to drive a bike without training wheels. She's been begging us to go so we finally decided to make the jaunt. The lobby is closed which forced us to go to the drive thru. The employee said it was against their policy to serve us since we weren't in a car. What difference does it make? Are there any other solutions here? read more

I have never been here but the pumpkin pie blizzard sounded good until I read all the negative reviews. Just because of that I will never go to this place. And I see the manager keeps popping on here and saying we're so sorry for your experience and we hope you give us another chance but it doesn't sound like they've improved our customer service at all. Thank you for everyone giving an honest review it just save me some time and money read more

Is this DQ closed? I wanted to order an ice cream cake for a birthday party. This restaurant doesn't even show up on Yelp. I phoned to try to reach them, twice, and nobody answered. The phone rang for a long time and then it went to voicemail saying that the voicemail box is full. The reviews about this place are not good. So even if the place still is in business, I should probably... not. read more

We have went here several times during business hours in the drive thru. It was 9:10 pm and we have been waiting in a line of cars at least 10 min as we pull up to the front . They say sorry we are closed. This happened to us twice Won't ever go back. They have kids working with nobody in charge. Worst customer service. read more

Ordered a hotdog- no hotdogs. Ordered chicken bites- not thawed yet. Only thing left to order was the chicken sandwich. It's literally just chicken and mayo, nothing else. Also, no ice in my drink AND it's flat. Whatever they're paying their employees is too much because they're terrible at their job read more

Literally the worst Dairy Queen I've ever been to. Their machines are always broken so you can't even order half the menu. Customer service is awful they don't even know their own menu. read more

We got 2 blizzards from here tonight. They weren't even mixed all the way. It's like the person filled the cup with vanilla ice cream and sprinkled the top with the topping. So disappointed in the service here. Probably won't be going back due to the laziness of the employees. Oh, and Dairy Queen, when you respond, don't just give a standard response. Such as "We are sorry blah blah blah. Do something to rectify the issues at hand. read more

This location is fortunate to have an outstanding manager, April!! She is personable, fun and energetic!! A recent and outstanding new addition is Nicole (also personable, fun and energetic)!! These two gals made our visit a fun and memorable one, for sure!! They engaged with my 8 year old kid and he had fun with them and was loving the attention from the two gals!! They are certainly an asset to this location and my kiddo wants to go back soon!!! Of course, on a side note, you can get some yummy goodies here too!! read more

Unfortunately, this is the closest Dairy Queen to where I live. Drive thru lines are long and slow, more times than not there is a sign on the menu telling you what ingredients they are " Out of". For example I have seen " No milkshakes, Out of Milk." How do you run out of milk? Aren't milkshakes one of your biggest selling items? And there is a Walmart in the same parking lot...just go buy some milk. If you happen to venture into the store wear something over your nose to protect you from the smell of sewerage in the place. Bathrooms are filthy and lobby isn't much better. My advise never use the mobile app. Twice went inside to pickup my order, (big mistake going inside) only to find out there were out of at least one ingredient to make it... Walked away without any product but still was charged $9.00. The quality of milkshakes and blizzards is underwhelming to say the least. read more