All my interactions with Salem Gateway Storage have been positive. One person is the reason for…read morethis: Kim!! She is friendly, knowledgeable and always willing to help answer any questions I have. The ease of access to my storage unit makes every visit a pleasant one. Kim R.

I would highly recommend Gateway Storage. Kim is very friendly and helpful. Everything is ran so…read moreprofessionally and overall, I had a wonderful experience.

This place is clean new and seems to be quite secure. We are on our second month here and seem to…read morebe quite nice

From the owner: Kashmir Storage offers top-notch self-storage solutions designed to meet all your needs. As a…read morefamily-owned and operated business, we prioritize the safety and security of your belongings while providing exceptional customer service. Our facility features a variety of storage options, including RV and boat parking, both covered and uncovered. With drive-up access, ground-floor units, and interior storage, you can easily store and retrieve your items.

Very helpful staff. Had to move from a remote location. No problems with getting my stuff out…read moreappreciate the help.

A Very kind hearted professional woman helped me …read more They provide Just what I was looking, a clean variety of different storage units that are well maintained, clean & protected; BUT MOST IMPORTANTLY THEY DO SO AT A REMARKABLE PRICE !!! I WOULD DEFINITELY RECOMMEND THEM TO ANYONE

The SMELL!!! If you care anything about your belongings, DO NOT rent space here! I found this…read morestorage facility shortly after moving to Salem, little did I know that trusting them to safeguard keepsakes would be a horrible idea. Located underneath a Grocery Outlet store, and adjacent to the Union Gospel mission, I wish I would've known the area better. People have been living in their units, storing food (rats/mice), and the recent smell is enough to make you gag walking in. The rats traps and poison should he warning enough. Hours of operation are currently 9:00-3:00, off Sunday & Monday, which means if you work regular business hours, there is nobody there to assist you. You can now access from 6am-8pm, but it used to be 8a-8p. While moving my belongings in, I drove over the ramp that leads up the delivery dock; no barrier, yellow paint, sign, or warning. Extreme negligence on their part! They've since put a couple of 'cones' to identify it. Second was the removal of carts in the lobby to help move items. Apparently someone left one outside, now everyone goes without. Stupid - just charge the tenant. I pay enough to have a little convenience. The last episode has put me over the edge! There was a bucket catching water outside of my unit. I opened it and noticed that a large vintage (irreplaceable) print was soaked. I was making a quick stop over lunch and popped into the office to let the manager know there was an issue. She was busy with a new customer so I told her I had to run and would be back. She said she would have maintenance cover it to prevent further damage. This was early March. I returned on Saturday but she was out, so I spoke to new person who took photos and looked inside my unit to see the dripping water coming from the ceiling, and said he would have maintenance address the issue. I was also there to discuss a late fee on my daughter's account due to a glitch in their text notification system. Of course he and nobody else in the office has authority to make any decision so nothing can ever be resolved when you do get to speak to a human. "We have to take this up to our District Office for a decision". Fast forward two months (I don't go there often) and I go in to see that the bucket is gone, but it smells like fish and there are flies everywhere. Of course it's after hours and nobody is there to assist - NO after hours service number, so if you have an emergency - TOO BAD!!! They don't care to be bothered, but will certainly continue to take your money. There was no sign of maintenance, and more water pooled in my unit on the top of my shelving rack that stored three highly collectible LANE Acclaim end tables (photos posted). One of them was black, moldy and split at the seam. Needless to say, I was furious at the neglect, having made them aware months in advance! I walked up to the grocery store to find a manager (as the facility gave the excuse about it not being their responsibility, but never fail to charge me). A manager walked down with me, saw the mess as I pulled the top pressed wood board off. The nasty water spilled onto items below as I made note of other damage (I have three large Patrick Nagel prints stored, one of the frames is now splits from moisture). He mentioned that he would call someone to look into it. In the meantime, he provided tarps and helped cover things temporarily. I emailed the storage facility but got no response for four days (Tuesday), as nobody can be bothered if their office is closed. The site manager (with no authority) called back, and admitted fault for not making sure maintenance followed up and mentioned the second person I told was not fully trained. She also said that the flies could be because a woman with a unit next to me had incontinence issues and stored soiled items, but that it was up for auction. You heard that right, they're selling a unit full of urine/excrement (people buy these online and cannot SMELL it)! I think this might be a Health Department issue at this point. After voicing my anger and frustration, she gave me her district manager's name and number. I finally got a call back and an apology from him after restating the above, before he said that he would then need to talk to HIS boss to see what could be done. Should I be compensated for two month rent while my belongings were being destroyed? Should I have to file an insurance claim and pay a one thousand dollar deductible despite their awareness of the issue? I have yet to find out what they'll do, but was told they might be able to discount on a comparable unit but could definitely not assist with the move - that's on me, of course with no carts out after hours! I don't trust them or many of the people that frequent the area, and will be looking at other options. Beware of Cedar Tree Management properties. The manager already mentioned that she's going to another location, so one can only expect the staff 'support' to get worse!

The customer service is Very helpful n pleasant. They also keep me informed of any issue that may…read moreor may not apply to my unit. It' always clean n neat, The Only thing that can improve, access to the restroom, while you at your unit. It' Very inconvenient, everything else is good.​

Walked us through the storage process as we slowly plan out our move for the future and got great…read moreinfo from Cherry Ave Storage! Great team, informative, store was clean, and the two ladies were amazingly kind and helpful. Can't wait to use this place!

Never have I dealt with a more incompetent worker! There was a new lady there who I've never seen…read moreor worked with (this was the last weekend of May 2021), Martee I believe, and she had no idea what she was doing. I've worked a lot of jobs, and totally understand being new and having to adjust to a new job. But this level of ineptitude was unmanageable. She didn't know any policies or rates, and kept referring to her "field supervisor" who of course I couldn't speak to for some reason. I probably won't be going back there anymore because of it. I hope they figure out how to train new employees or get rid of her.

Searching storage units in Salem online found a great price for a 10 x 16. The unit is clean and…read morestaff is professional, friendly & helpful. I highly recommend Public Storage on Lancaster Drive in Salem!

These fuckers didn't give me any door code to enter my unit now I'm locked out and demand a refundread more

Beware! Deceptive pricing. After 3 months my rent was increased from 130.00 to 272.00; that's well…read moreover 100%. I negotiated a price in between, and then 3 months later it was raised again to 272.00 without notice. I talked with the district manager Amber who lied and was fake. Do not trust this company or these people.

In less the 48 hours after storing my RV here it was broken into, with thousands of dollars in…read moredamage to my vehicle and a few hundred dollars worth of stuff stolen. Fortunately we had taken most everything of value out prior to storage. He also damaged my storage box on the back of my RV when talking to the Managment it was like "well he got us again" not amused

i highly recommend this storage facility. The unit I rented was clean & well maintained. Brenda is…read moreamazing! She is super helpful & nice to work with.

We have been very pleased with Pringle Creek Storage, since the day we arrived in Salem Oregon…read more Brenda was professional, friendly and organized, and was a joy to deal with on the phone and in person. When we arrived we realized we would need a bigger unit than we had reserved. Brenda facilitated a smooth and seamless transition to a unit that would meet our needs. We highly recommend Pringle Creek Storage.