Great place to do laundry very attentive to the customers and friendly tons of machines always a good time doing laundry

This is a shockingly great laundromat. I'm too familiar with the standard American laundromat, where you gird yourself against laundry thieves, broken down machines, and heaps of trash. This is a very well attended and maintained laundromat with very helpful staff. And the best indicator of care? A spotlessly clean bathroom. read more

Washers and dryers are always kept clean. Restroom is also always very clean, staff and owners are very friendly.

They have a system where you must load money onto a card to use the machines. However, their machine cycles are intentionally priced so that you will always leave a small balance on the card that you cannot spend. For every customer they get, that's an extra 0.22 to 0.32 cents that the facility keeps. read more

Clean, air conditioned, and a great place to do your laundry. Love that they're open 24/7! They have indoor and out door seating. The also have TV's and snack machine for your pleasure while you wait. EXTREMELY CLEAN. Always have workers vacuuming and wiping machine down. read more

Downtown Laundry Express - Laundry Services Near Me - Hilo, Hawaii

My first visit at Laundry Express was awesome! I have never been to a laundromat, but since my washer broke I had no choice. I didnt know what to do and Roxanne was so nice and very helpful with a smile. I would highly recommend this place! read more

I used this laundromat on January 14, 2021. I had a Cal King comforter that would not fit in my home washer. It's the cleanest, nicest laundromat I've been in on the Big Island. The attendant was absolutely wonderful. She saw my confusion about how to get a laundry ticket from the dispenser and helped me immediately. She led me to the appropriate washer and dryer and even put my ticket in when I stood there like an idiot not knowing what to do. Such a kind person--she really made my day! read more

Out of all the places to do laundry this side of the island, this is definitely the best place to go. Spacious facility, top of the line machines that are well maintained, and a very helpful staff. Opened 24hrs read more

Great to have a laundry Matt that is open 24hrs and works well. The attendants are awesome too. Clean bathroom.

After traveling from Australia to Oahu, on to Maui and finally Hilo we were in desperate need of clean clothes but didn't want to spend precious holiday time at a laundromat. Downtown Laundry Express offers a wonderful wash and fold service. The staff are friendly, amazing service and beautifully washed and folded clothes for a very reasonable price. Thank you read more

Very clean, attendant was very nice and profesional, kids area, tv's, air conditioned.

Always clean and someone to help if needed. If parking lot is full they have an attendant to help direct traffic. Once I left a load of laundry in a washing machine and didn't realize for a couple days. Called them and they had dryer and folded it and had it ready. Best laundry place I've been too. read more

I come here once a week and have never had any problems. Even when I come @3am the place is clean and awesome discount (from midnight til 4 or 5am?). During the day they are super busy, probably cause they have air conditioning. read more

Here for vacation. Our rental does not have a washer and dryer for us to use. No worries! This laundry mat is clean, staff is friendly and the staff showed us how to obtain the payment cards. There's a sitting area for kids that was playing the Disney Moana movie. The laundry carts are clean, well maintained. There is also a clean folding area. The prices seem reasonable, plenty of other locals and other tourists use this spot. Will definitely come again our next time in Hilo. read more

LOVE IT!! Staff are always friendly and everything is kept spotlessly clean! Love the card system so don't have to deal with quarters. Washers range in size from 1 load to 8 loads (maybe more?) and dryers are always kept in perfect working order. Price is a bit higher but I gladly pay it for the peace of mind knowing all dryers/washers work the same. Located near a lot of food places too so you can pop your stuff in and go grab a bite. read more

Very clean and great environment. Everyone taking care of their own kuleana and picking up after themselves! Employees present are busy making sure things are working okay and taking care of customers and laundry that has been dropped off to be washed. TV shows on for a variety and in good taste. Cool and comfortable area to wait for your laundry. Lots of carts to move your wash to the dryers. Mahalo to the employees who take pride of their environment to male customers feel welcomed!!! read more

Best laundromat I've ever used. Clean, attndent is very helpful. She was even picking up butts in the parking area. She deserves a raise. Flat screen TV and area for kids. The electronic payment system does away with cash and coin fed machines. Kudos. read more

We are tourist with lots of dirty laundry!! Found Downtown and it was a great experience!!! Malia was so helpful, professional and very kind!! Machines were great and we were quickly back on vacation with clean clothes!!! Mahalo from New Mexico read more

This is a lovely laundromat with super friendly service. You can do your own laundry or pay for them to do it for you. We were visiting from out of town and had about a week's worth of laundry, and it was reasonably priced ($15). It's a busy joint, so parking can be a bit tricky. read more

This is a GREAT laundromat! Clean, comfortable setting (chairs, flat screen tvs) and near subway & Lucy's Mexican restaurant! The attendants are hard workers that keep the area clean! read more

VERY Clean, great washers/dryers, great hours, tvs on news, sports, cooking!

I actually like the laundromat but the one thing I don't like about it was this one rude attendant that keeps telling me to put on shoes. I am willing to sign a liability waiver or something. It's my lifestyle choice and I just want to wash my clothes. I don't bother anybody and I spent a lot of money on there. Why would footwear be such a big deal? I'm an adult and it's my feet. Other than that, the other attendants are very very nice and the place is clean. read more

So, my apartment raised the fee on our washing & drying machines and I've traveling at ton. The cost to do laundry at home is the same as at Laundry Express (3 loads @ $2/wash + $4/dry= $18). I dropped my laundry off for the "Fold & Wash" service because deadlines are real, this cost $14/10lbs of clothes. I dropped my items off at 11am and was told to pick them up at 6pm. My practice clothes were in the load so I asked of I could pick up earlier. Roxanne was pleasant and accommodating and told me to pick up at 1pm. I came back after that time and my items were washed, folded and hung. Everything is clean and tidy and I had fresh clothes for practice. Stoked and will definitely be using this service frequently. read more

Bad Day at Laundry Express: I was verbally attacked by a mentally ill woman in the parking lot because she sat down next to me and blew her cigarette smoke right into my face while this covid19 pandemic is going on. Instead of going to the road to smoke, she sat right next to me and blew the smoke right up my nose. When I said to stop, she started yelling at me then threatened to harm me physically. I took my items and went inside. I was inside for about three minutes. My son was in the back near the bathroom and heard the whole thing. The employee there did nothing to intervene. Since this is the case, I sat down so if the customer tried to approach me again at least it would be on camera. Instead, about 3 minutes later, the employee approached me and said I had to go back outside. I said no, I felt unsafe. She said I had to go anyway. I said no. I was watching my laundry and I did not want to go outside. She started to get louder and said there was a note on the glass stating that I must be outside while laundry is spinning in the machines. So finally I went outside. I started reading the notice on the glass. It does not say you are required to be outside but are suggested to be outside. Soooo.. in fact, I could be inside. So I ask the girl her name... she won't give it. I ask for her supervisor, she won't give it. I ask for her managers name and number. She won't give it. Finally I ask for an email address. She won't give it. I finally look the information up online. I email the manger and submitted my phone number. The manger comes in gives an apology and walks away. I feel unsatisfied and still quite angry and humiliated. Finally, I leave a Facebook review and the owner calls me. You know what he tells me? I need to calm down. He does not feel that the employee should be fired for her poor customer service. Yes, while talking, I got emotional. I felt wronged, humiliated, and just plain angry for what happened to me. I've been a loyal customer for years. I was treated like crap and when I escalated this to even the owner, I feel like he really didn't care. So now, he lost my loyalty. I'll be going to Tykes or Sud's and Dud's. I will also be spreading my experience to all my family and friends so they will know the "care" the owner has for his customers. read more

There's a reason this launderette has so many 5-star reviews. It is clean with excellent machines and the staff is talented, professional and friendly. Their wash-and-fold service is outstanding! read more

GREAT GREAT GREAT, service! The customer service here is impeccable! I had dropped my laundry card near the kids play area, where a dishonest customer picked it up for herself. My daughter along with her two kids was watching cartoons. I realized my card fell out of my pocket and I went back to the kids area and asked the kids if they saw a red card and they said, "Yes, that lady picked it up." I asked the lady if she found it but she denied it(she was going through some rough times, she was bruised up with a black eye). So I asked the staff if they could cancel it, and the answer was, Yes! The manager, Hannah,was able to cancel it right away just as soon as she tried to use it! I watched the poor customer try and try and she even went up to Hannah, who had just cancelled the card, to tell her the card doesn't work. Hannah just replied, sorry that card is no good anymore. read more

The nicest and cleanest laundry mat I have been in. It doesn't take a lot of your time to do. Close by great restaurants.

Had extra extra loads so came here. This is the cleanest, fastest, with central a/c, carpet floors and all around great laundromat. They even have drop off and they fold. read more

We are on vacation, they did our laundry for $14. No obscene fragrance used, clothes perfectly folded and wrinkle free. Lady was very nice, A+ customer service. This place is very busy for a reason, its great! read more

We were clearly out of our element trying to figure out how to navigate a laundry mat. :-) The staff was so helpful and even gave us laundry detergent. This place is clean and has good equipment. read more

The best laundromat I've ever used! Clean, air conditioned and spotlessly clean. Super helpful attendant helped me with machine size selection and how to pay for the wash. read more

Great place to do laundry using a reloadable card! It's also very convenient having a machine (within the facility) to make change. They have a great rewards offer as well... The only reason I did not give a 5 star rating is because it is advertised that they are "24 hours" but they actually aren't. I found that they closed early on Christmas Eve & New Years Eve, which was a bit disappointing. I would recommend wifi access for patrons. read more

I highly recommend using the services offered! We were visiting a friend fir a week. His washer broke & we needed to do laundry. We googled a laundromat & found Downtown Laundry Express. My husband was not looking forward to sitting & waiting for the laundry to be done. He noticed they offered full service laundry with drop off & pick up. I expected the cost to be way to much, but found out the cost was very reasonable! I am extremely picky about how my laundry. The ladies listened & did exactly as I asked! To say I was please with the service is an understatement! The next day we went to the lava fields. We bikes out in the beautiful sunshine & stayed until after sunset. In typical Big Island fashion, it poured rain on our bike ride back! I was wearing a light pink rain jacket & my husband was wearing Polo khaki shorts. We just knew both were ruined! I took them in the next day & asked them to do what they could. When I picked them up, they were SPOTLESS! Mahalo for your kindness & Big Island Hospitality! read more

Havent been to a laundromat since the 80s so was apprehensive about cleanliness, weirdness, cost, and time factor. Pleasantly surprised by its cleanliness, friendliness of the attendant, cost-effectiveness of the 3 loads, and how quickly the whole thing took (20 minutes wash, 20 minutes dry). The experience was normalized when I saw some of my college students there taking in the 30% discount midnight - 4 am. Wifi and bigger tables to do some work wouldve been a treat. Good to see that they have a kids play area. read more

Nice, clean, and spacious. The staff smiles and is courteous. They even have a play area which I could tell was saving the day for another woman there. Financially, I find it excellent. Nice big washers fit my bug heavy comforter well too. read more

We discovered this Laundromat while cruising on a ship, 11 day cruise. Our ship, Celebrity had no self service laundry. We took a cab to & from the location. read more

The cleanist laundromat I've ever been to and very roomy. Glad it's here..I don't mind driving from an hour away...its worth it.

we needed to wash some clothes before heading home. the place was pacted during the day time. we had to return the next day at 5:00am just to wash clothes. This place hands down is the cleanest place we ever been too. Wish they open one on Oahu read more

Wash and fold service overnight was perfect after 4 days in the island. Don't have to wait or but detergent. And it was only $14 for 10 lbs.

Great service. The owner was also very helpful. Probably the best laundromat I've ever been. There's even a corner where the kids can watch movies!!! read more