I am deeply disappointed and frustrated by the lack of empathy and professional flexibility shown…read moreby the staff at Pleasant Hills Memorial Park and Mortuary. We are currently navigating the devastating loss of my close relative, who passed away while under the 'care' of her 'husband.' Despite the fact that the biological family--not the 'husband'--has fully funded the burial and the headstone, the administration is stubbornly siding with his demand to include his name on the monument. Without a head stone it has been very difficult for mourning family to even identify where she is buried. They have refused all attempts at compromise. The cemetery personnel have remained completely intransigent, ignoring the family's wishes and the specific circumstances of this tragedy. Rather than being a place of peace and healing, their rigid adherence to "standard protocol" over common sense and financial responsibility has added unnecessary trauma to an already heartbreaking situation. If you are looking for a facility that values the input of the grieving family members who are actually responsible for the arrangements, look elsewhere.

My family laid my Great Grandmother and Great Grandfather to rest here, so when my Grandmother…read morepassed this where she wanted to be. First of all, it is a BEAUTIFUL location, so peaceful. My Grandmother's service was last year and the woman we worked with was great. Since her service I have visited monthly and always bring a bouquet of silk flowers for my visit with her. The first handful of months when I would visit, the flowers I had brought her were still present in their small terracotta pot that I arranged them in (with the green styrofoam in the bottom of the pot--as one would do to secure the flowers from flying away or falling). As the months went by, and I went to visit, the flowers from the previous visit would be removed, which bothered me a bit but I didn't think too much into it, as there were many rainy days. This past month I visited once again and her flowers were once again removed, but this time, the terracotta pot was left behind. The flowers removed and styrofoam removed, which had to take some effort because I am sure to jam it down into the bottom of the pot. Not only was the empty pot just sitting there, but there was TRASH IN IT next to my Grandmother's plot. Needless to say, that was the point of me being officially upset. I went to the office and waited for someone to come out so I could speak to them and figure out what the deal was with maintenance, thinking maybe they have a system in place where they dispose of flowers after a certain amount of time. A woman did eventually come out, not the sweet lady that helped with my Grandmother's service, but another woman who I wish I had got her name, but I didn't. Either way, I explained the situation and concerns, and asked if there was a schedule for disposing flowers so I could adjust my visits accordingly to be sure my Grandmother has flowers rather than nothing or an empty pot with trash in it. The woman informed me that they actually don't allow "decorations" and any "decorations" are disposed of whenever the landscapers come across them. I was taken back and had to clarify, that she did in fact mean that flowers were considered "decorations" and that they were not allowed, to which she said "yes, that is correct". I looked on their website and see nothing about this but conveniently see a whole section about sending flowers. I find this very off putting and in poor taste. Especially given that throughout the property there are many trees with ornaments in them in honor of peoples loved ones who have passed, and flowers all over the property. I hope that the owner or director can provide information about this on their website, as I am sure I am not the only one who enjoys visiting their loved ones and bringing flowers. I am going back next week and I am hoping that if my Grandmother's flowers were once again disposed of that they did not leave an empty pot next to her plot to become a trash can. I will not be as kind and understanding if that is the case.

Adobe Creek was recommended by hospice when my father passed away. This was my first time dealing…read morewith an end of life. Adobe Creek was excellent. Great attention to detail. Great customer service. Fair price. Every time I called with a question, I got great customer service..

Kind and compassionate and walked me through setting up a pre-need arrangement. The pricing was…read morereasonable.

Great work being done here! Thank you! In a recent visit to…read morethe Santa Rosa Memorial Park I was impressed with the care and quality shown in the park!

I was here to visit the final resting place of Robert Ripley, the man who created the famous…read moreOdditorium and the man behind "Ripley's Believe It or Not." And in the process of finding it, there was a lot of searching and walking the cemetery. It is in very good condition, one of the "lawn" style cemeteries rather than "park" style. Laid out in lines with sections and lanes between them, it's an easy walk and in fact a number of folks were here that were clearly not mourners but walkers. I would suggest that if you are walking, do so respectfully and no, dogs are NOT permitted in the cemetery at any time. Ripley was born in Santa Rosa n 1890. He moved to New York in 1913 to work for the New York Globe. Writing a regular feature, it grew from weekly to daily publication and was soon syndicated to a variety of newspapers around North America. At the height of its popularity it was estimated that "Believe It or Not" was being read by daily by 80 million people. On May 27, 1949, Robert Ripley succumbed to a heart attack at the age of 59. He is buried alongside his parents here. Ripley's burial plot is in the LOT section that is sort of between the Santa Rosa Memorial Park and the Santa Rosa Rural Cemetery. The closest address is 1598 Franklin Avenue. [Review 21011 overall - 528 in California - 1996 of 2023.]

Took our cats and dogs here for cremation. Very kind and understanding people. Got their ashes…read moreback in nice wooden boxes

This is a horrible memorial park. Grounds are poorly cared for; grass areas are dead and the…read moreground is horrifically hard and dry from lack of watering. I had to carry 15 pales of water to the markers to try and get the ground soaked well enough for edging - they should edge properly but don't. Even after 15 pales, I couldn't get the ground soaked well enough to dig out the packed dirt in the arrangement holders that was in all likelihood caused by the rodents; ground so hard from lack of moisture water couldn't be absorbed. Ground rodents have taken over the land with holes and mounds of dirt everywhere you step. Grounds keepers run over your arrangements when mowing and don't put them back in their holders leaving rust marks on your loved ones marker(s). It takes me 2+ hours every time I go there to clean four family members markers. Shame on Cypress for having such a lack of respect. If you don't care about your loved ones resting place then this is the place for them because; Cypress Hill doesn't care about them either.

Thank you Lafferty and Smith, I have a lot of gratitude for everyone that works there how they…read morewalked my sister and me through this process. Everyone I worked with was comforting and amazing without being over bearing. My dad passed away unexpectedly and I could barely think about the next steps moving forward but I knew he wanted to be cremated and they guided me through the process respectfully and efficiently. When I picked up my dad's ashes I should of asked the woman working who handled everything and was ready to work with me at my own pace. I respect her so much and she was comforting and gentle and I am so happy I chose Lafferty and Smith because they gave me the support I didn't ask for yet didn't know I needed. Thank you for everything.

My dad passed away 2.5 years later and we did end up going back. They were just as nice the second…read moretime around. No pressure to buy anything expensive. They walked us through all the paperwork again. Helpful, kind and never pushy.

Do not have any of your love ones brought here as what is happening with my brother who has been…read morehere two whole months of this post to get cremated Nothing is scheduled Not even death certificates have been issued Put your love ones elsewhere My poor brother

From reporting the death of my husband, to sending death certificates my experience was horrible…read more I never received notice that my husband's body was picked up, they actually told me I had not reported the death- Untrue- the charge nurse and I called it in, when we finally "found" his body they called me by the wrong name, had the wrong information for the death certificate-- the final had an error-- the county had to fix it and were unresponsive. I did rrecieve my husbands ashes- in a box that would scare the faint of heart-- shipped to my home with hazmat stickers all over it-- a friend took it away, and the death certificates- with errors 7 weeks after his death. A terrible , non responsive experience-- during a time where some compassion would have been great. No call answering, no email responses, multiple errors.

I recently had a loved passed away within the last week. We called Elvira at Windsor Mortuary to…read morearrange for the services. She was very professional and courteous and guided us every step of way. John and Jessica did an excellent job at fixing my brother that he looked just the way he did before he's passing. John went the extra mile to make sure we were taken care off and show sympathy for our pain. You two went beyond the call of duty. Thank you Elvira for everything you did. Highly recommend this Mortuary.

Nina was very helpful and knowledgeable. She made the whole process of arranging my mom's funeral…read moreeasy. Thanks for all your help Nina