These people are awesome ! Ran out of propane and they came out within an hour . Super nice guy…read morecame in checked my furnace . Everytime we've ever needed propane they are quick about it . I like that they called before pulling in my driveway . Just good customer service ... some other local utility companies should take notes .

This company lies about when they send out billing to make sure you receive it AFTER the due date…read moreand are forced to pay late fees so they can make more money!!!!

we prepaid so we would be assured of a steady supply of propane . the ads say no worries with…read moreprepay. I checked my tank Saturday morning and found it was down to 5%. I called the Amerigas number and was told they would put in an emergency order. it is now Dec 26 and we are out of propane. This use d to be a local outfit. service went down when they were taken over by Amerigas.

We called to get our tank filled. They do an exchange for tanks. I thought I might have to wait a…read morewhile for them to come but they came within a couple of days. Price was reasonable also.

The inspection on our tank and delivery of fuel was fantastic. The problem came when I went to pay…read more I gave the driver our credit card information to charge the card when he returned at the end of the day. Our card was never charged and just received a bill with a late charge on it. When I called to discuss with someone the young lady on the phone scoffed at me twice during our conversation. She proceeded to tell me that they did not charge our card which was what I had told her already. She had to ask me questions about information that I had already given her and was obviously not listening to what I was saying. Beware of the lack of communication/listening skills on behalf of the office staff. This is our first issue we have had with them and although it is a minor issue I will be shopping around for another gas company once we have to refill our tanks.

Very dependable propane delivery company with good prices that are competitive. I own my own tank…read moreand can purchase my propane from any dealer, and Lake Region Propane has always been lower than all the others. They are also very prompt on their deliveries.

My family has been using UPG for a very long time. I called a couple days ago to get 200 gallons…read morein our tank. I had to leave a detailed voice message (it gave instructions on what info to leave, so I hung up, got the info handy, and called back). When the lady returned my call, she was all set and just confirmed what I wanted, told me the price per gallon, and said it would be delivered within the next few days. I'm guessing the work load isn't too crazy right now, because usually we can expect it to take longer. But as she said, they did the delivery within a few days and left the bill. Pretty easy, thanks!

I know they call themselves UPG now. I just called to try to get a price. l have been a past…read morecustomer several years ago. I thought once a customer, always a customer. After going through all their prompts then waiting 15-20 minutes to be answered by a very hateful lady, she asked me countless questions before she would tell me the price was $1.89! All l have to say is apparently they don't want my return business. I called the new propane place and the lady was so sweet and kind. I didn't even have to go through an interrogation to get the price! Much better price, they answered the phone after a couple rings, too! So, l recommend going up the road to the new propane place because l want them to have my business. I never write a review but after what l encountered l think everyone should know!

Avoid them like the plague !…read more I called and scheduled for the to change out my regulator. They told me they would be out the next day. No call - no show. 6 days later I call them back no one would answer the phone till after 1:30 and was told that they would get to me when they get to me, no idea about a day or time. Very rude, unhelpful, condensing customer service is about the nicest thing I can say.

I recommend Henley Propane for all of your propane needs and services. Henley Propane delivers…read morereliable, efficient and professional service. Marcus was extremely helpful and courteous in helping us!

I have a one year rental with Henley and after that I will not use them again nor would recommend…read morethem. We called and spoke with Tabitha about a 120 gallon propane tank. We were told the rental on the tank is $175 and that the propane would be around $340. So total about $515. The day of delivery we paid $670.03. Which was more than we were expecting but we just said it is what it is. Well Friday we got a bill for $192 more dollars. So we called and found out they never charged us for the tank rental plus tax. So the $670 we paid was for $313 in undisclosed fees. So once we figure that out after talking to Brent we're trying to explain that you cannot just not disclose fees and still expect payment. Even if they are mandatory. And he says well Tabitha just answers questions and doesn't give pricing. And the labor we paid already was also for the driver driving to and from my house. Nope that's a service call which we also already paid. Long story short Henleys doesn't disclose their fees and then expects you to still pay more. I wouldn't recommend using them. Brent isn't willing to work with his customers even when they were the one in the wrong.

Thank you so much for being able to supply so many people with propane refills. We were desperately…read moretrying to find propane and you guys delivered. Everyone was so friendly and helpful. Than you!!!

Called and asked if they filled 20lb tanks with 20lbs of propane because Blue Rhino exchanges are…read moreonly filled to 15lbs and they said they do...so had them fill one and it did weigh 20LBs on my scales at home...came back a few weeks later to fill a 20lb tank by Eric and it weighed 17 lbs... being slighted 3 lbs may not sound that bad, but when your power has been out for 8 days getting a full tank is important, esp when you were told that they fill 20lb tanks with 20lbs of propane a month prior...trust is a bond that can take time to build but can also end suddenly...