ALCON, I'm writing…read moreto formally report an unacceptable experience with Brandywine Crossing Cleaners in Brandywine, MD. This business is not accredited by the BBB, and after my recent experience, I believe that is reflective of their poor standards and practices. I brought in an $800 suit jacket for cleaning. When I received it back, it had a visible burn or rust-like stain on the fabric--something that was absolutely not present at drop-off. They sent it out for re-cleaning twice, and the stain remained both times. Not only was the issue unresolved, but the service I received throughout the process was highly unprofessional. I spoke with a young Asian employee, whom I believe is the daughter of the owner. She was dismissive, refused to offer any solution, and declined to provide any contact information for the owner--no phone number or email. When I pressed the matter, she suggested that the stain might have been there prior to drop-off, which contradicts their stated practice of inspecting garments for damage before accepting them. No such issue was documented at intake, clearly confirming the damage occurred under their care. This level of avoidance, lack of accountability, and evasive ownership raises serious red flags. Customers should be aware that this business is not BBB accredited, takes no ownership for damages caused, and fails to offer professional or respectful customer service. I am sharing this in hopes that others can make more informed decisions when choosing a dry cleaner. I urge Brandywine Crossing Cleaners to take accountability, improve transparency, and reevaluate how they handle customer concerns. Sincerely, James S.

I've supported this business many times. Recently, the older woman at the front literally doesn't…read morespeak to customers when they walk in. She just asks for your phone number. Today, I went in and she literally snatched my clothes out my hand. We have spent a lot of money in this establishment. NEVER AGAIN. Horrible customer service.

The owner is very rude and disrespectful. My clothes weren't finish drying, and the dryers were not…read moredrying my clothes. He told me he was about to clothes, take my wet clothes and go. I have not been back since.

((3 1/2)) This…read morelaundromat came highly recommended. Thanks to the extra large machines, I was able to wash and dry my gigantic comforter in no time. The laundromat is clean, spacious and the machines were plentiful. __ I eat. @f.hux I thrift. @DCthriftish

Zala is amazing! I will refer her services to any and all. Everything is always packaged so neatly,…read moresmells so fresh, and her services are worth every dime. Occasionally I let laundry pile up and get overwhelmed. Zala saves the day once again! She's always timely and communicative, and my things are always handled with care. I would (and will) book her again & again!

I read a few reviews before stumbling upon this company and I got a check in my gut to go with…read morethem. I submitted the service request form to include I had questions and was interested in their service. I was quickly contacted by Zala she was personable, professional and kind. She answered all my questions in detail as I was ready to go from there. I needed same day wash and fold service and booking was very easy. They arrived and returned clothes when they said they would and clothes were neatly folded, smelled amazing and I was extremely happy with my experience from beginning to end. I will definitely be using them again and have shared my satisfaction with people I know . The valuable service you offer is definitely worth the price point! To Zala and crew my lower back and I thank you oh so much!

Our washer at home broke while we were going through a busy time and I brought our laundry here for…read morewash and fold. It was returned to me with an expensive and loved piece of clothing missing. They offered us $50 credit as an apology. Don't drop off your clothes here - they'll steal from you and try to use it to drum up more of your business. Yeah right.

Clean and well run, and their wash and fold service was quick and reasonable…read more The kicker is the high praise from my preschooler who unprompted said she prefers this place to where I usually have linens cleaned. If they weren't in the wrong direction of a bad permanent traffic jam (it takes me 45 minutes to get there and they are not far away), they would be my permanent go-to service. As it is I save up laundry for when I know I'm going to have another reason to be in the area! Top-notch.

With my usual small, mom-and-pop dry cleaner closing down, I decided to give Zips Cleaners a try…read moreafter finding them on Yelp (of course). Parking can be a bit of a hassle, particularly during busier times, but the staff does a good job of keeping the line moving. If you've been there before, drop-off is quick since your info is already in their system, and the turnaround time is pleasantly fast which is a huge bonus. There's not much (or any, really) in the way of personalized customer service, but if you're just looking for an efficient, dry cleaning only experience, this place works. I still miss the mom & pop shop though!

Yeah, they are a nice group, but I swear the clothes look worse for wear when they come out, then…read morewhen they go in

Location Directly off Crain-take SECOND left…read more Parking Plenty of parking in large lot. Service Fast and friendly. I had a few heavily smoke odored garments and they were not judgmental. They wanted me to know about the price of the service prior to leaving my items-very thoughtful. They provide furrier service! Tips Tell them you are a new customer or new to the area and you will receive, at least I did,, a beautiful laundry bag. Summary As a new customer I was delighted with the service!

They do what they are suppose to do. My only issue is that they open at 9 am, instead of 7 am like…read moremost d/c do in the area. Minor issue, but I adjusted to the hours. Recommended.

The machines are stilling the money and if u told this situation to the person in charge they just…read morepretend that they don't know what is wrong with the machine, the person in charge didn't give me my money back ... they are stilling the money from customers.

Very clean floors and machines. All machines worked and looked like they were maintenanced way…read morebetter than any other laundry mat in this area. Staff was nice and attentive. They also stay open later than any other laundry mat in the area. Definitely will return if my home washer goes out again.

I needed to clean my washable carpet and I stopped at the first laundromat I found. The lady at…read morethe front desk, Mariana, was very friendly and helpful. She gavem me change, a little advice and helped me figure out the machine. I would definitely come back here !

I started patronizing Wash and Dry in Waldorf in July 2024. I love our speedy and affordable the…read moreservice is. The staff is friendly. I saw other reviews where customer service was lacking. I am going to assume management has made changes, because I have only ever received positive vibes, prompt service, and kindness for the wash and fold services.