Food is great and the people are friendly. I love the smash burgers and the desserts! WARNINg! do not get caught in the drive through. It takes forever and there is no way to pull out of line to go in. read more

Food is fresh, carefully crafted and delicious! Burgers always juicy and never dry!! Fries are never soggy!! Service is friendly and fast! They triple check all orders and ambience was upbeat and great! read more

My fiance lives in Rome and I wanted to find a non-fast food place to eat that has good burgers, and my fiance was recommended Doug's, and it didn't disappoint! Staff was friendly, food came out very quick. Was very clean, including the bathrooms. I also just appreciate a place that's not necessarily fast food nor a full-on restaurant with servers. It's very casual and allows for more money to be spent elsewhere in the establishment, like the quality of the ingredients. My one and only complaint is that I wish there was a fountain drink machine accessible to the customers who choose to dine-in; when you eat at a place like this where you're not being waited on, it's a pain for both customers and workers alike to have people coming up to the counter for refills. I can't imagine it's saving enough money on drinks for it to be worth the annoyance. read more

Nice staff, the seemed to enjoy taking your order. Nice modern aesthetic. Great burgers and fries with exceptional, quick service. read more

Dougs at Berry Crossing - Ambience - Burgers Near Me - Rome, Georgia

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My friend and I visited today and placed our order around 12:15 p.m. I received my meal, finished eating, and my friend still had not received her food. We asked several times about the status of her order, but it never arrived. We also requested to speak with the manager, but we were told he was too busy to come speak with us. At no point did anyone apologize for the delay or acknowledge the inconvenience. The only resolution offered was a refund for her sandwich--not her drink. Had she known she would never receive her meal, she would not have purchased a drink either. Overall, this was a very disappointing experience. The lack of communication, absence of an apology, and unwillingness of the manager to address the situation reflected a serious lack of customer service. This level of service is simply unacceptable. read more

Quite possibly one of the best burgers I've had! I was traveling with my band for a wedding in Rome and we found this spot online. We walk in and the restaurant is really clean and the people working were really friendly and helped us if we had any questions. I got the Big Ben burger which was HUGE! It was around $15, which for its size is well priced. If I'm ever in Rome in the future I'm going back. Oh, and they have amazing desserts as well! read more

Dougs at Berry Crossing - Big Ben burger with fries. - Burgers Near Me - Rome, Georgia

I would chose the downtown location over this one anyday. I was in the middle of eating my sandwhich when i discovered an obvious black hair in my food that was not mine. When asking for a refund because the food is not edible she said they don't do those only remakes. I don't know about anyone else but after almost eating someone else's hair you aren't really hungry anymore. Workers were more concerned with talking to eachother than tending to the clients as well as rude. read more

Great food! I always enjoy eating there and they provide really prompt delivery for when you can't get there in person! read more

I wish I could comment on how good the food is, but I never got my order. Three of us ordered and after about ten minutes 2 people's food came. Mine was a burger so I assumed maybe it took a little longer. After another ten minutes when my family was almost done I asked where my food was. They said they would check and then came back and told me it was never rang up. The woman who rang it up was right there and didn't say anything. They offered to cook it quick but my family had finished by the time the story became clear. I won't be back. read more

Been here twice now and really love their burgers and fries! We came in here shortly before close and they were still very nice and the fries were fresh and burger was delicious! Friendly staff and service was quick. Great cookies too! Will be back! read more

Dougs at Berry Crossing - Derby smash burger - Burgers Near Me - Rome, Georgia

Love this place! The food is consistently great and the portions are big enough to make 2 meals

I told him I've never been to this location before leaving this restaurant and I'm new to Georgia I had asked the lady if she had to slice avocado She said yes and I said I'd have a grilled cheese on multigrain bread after about 10 minutes of sitting down and with my number at the table The man showed up with a grilled cheese on sourdough bread and I said well I had ordered multigrain bread another 10 minutes the multigrain showed up a little bit on the burnt side not even I'm sorry this happened but here it is pretty overpriced for a grilled cheese and a drink to me they weren't that welcoming at all for somebody has never been here before. read more

Dougs at Berry Crossing - Grilled cheese and sourdough bread - Burgers Near Me - Rome, Georgia

Went through the drive thru and only got a bowl of soup...I asked for extra crackers and she gave me 2 packs of oyster crackers...but they didn't even bother filling the bowl of soup up...when you pay over $7 at least you could fill it up... read more

Dougs at Berry Crossing - White bean chicken chili - Burgers Near Me - Rome, Georgia

Love the food! My kids get the smash burger and it's huge! I always get the downtown turkey. Soooo good!

Food and service great. Place an order online and it was ready within minutes of arriving. Fresh and delicious ! The lady at the window was very courteous. read more

Great food and service. Love the atmosphere and artwork. The Julie's smash burger is my favorite.

We have visited this new location more times than I'd like to admit. In our latest visit we enjoyed another great meal. Instead of ordering burgers, which we enjoyed in our other visits, we decided to try some other options. My husband had a grilled chicken wrap and I opted for a kids meal burger and a cup of soup. The fries are my favorite. They're crispy, fresh, and really taste great with Doug's sauce. We still love the original location but will mix it up from time to time at the new location. read more

Dougs at Berry Crossing - Kids meal with cup of tomato basil soup - Burgers Near Me - Rome, Georgia

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What a gem! I want a Doug's near my house. Food was fresh. Service was great. Baked treats are not from a big box kitchen support company like so many places' desserts are from. Patio is dog friendly. read more

Honestly the one of the best burgers I have ever eaten. Period. The Bacon Smash. I demolished it in less than 5 minutes. You need this burger in your life. Trust me. read more

This has the best hamburger, smash burger, I have ever had! It was actually a bacon smash burger! I split it with my husband and it was more than enough for two! And the fries are yummy!!! Marie Edwards read more

What a great restaurant in a odd setting. Great burgers, good atmosphere, fast service. Would recommend!

Placed order online. On pickup, order was incorrect. Doug's refused to delete unordered items. Made no attempt to correct. Had to wait over 15 minutes after email notice said order was ready for pickup. Staff was very dismissive and blew us off. Will never do business at Doug's again read more

I had the Big Ben burger. It was delicious. My wife had Whitney's Patty Smash. She loved it. We each got a cookie to go. They are huge and taste great. My only complaint is that the fries were too salty. The service was fast and very courteous. We liked the music, but the back door kept opening and stayed open so that made it cold in the dining area. read more

Well my long awaited cheeseburger came out hot but fries came out cold. I asked for some hot fresh fries, and the cook took some of the cold already cooked ones from the back and put them in the fryer to heat back up and serve them to me. everybody knows what twice fried fries taste like. to be such a nice place you all should be more in tune to what's goin out the door. it only takes a person one time to get served lazy cooked food as in twice cooked French fry's. get it right y'all. there's a lot of money invested in that place and if you keep that stuff up, it's going to be closed because no one is going to come there and eat cold food. especially at that price point. In my opinion steak 'n Shake has a better product. Although if it was hot when it came out, it would rival. read more

Hours advertise they close at 8pm. We came in at 6:55pm on a Saturday. We were looking forward to trying the burgers. I overheard the guy from the back tell him only sandwiches and salads as they had already shut down the fryers and grill. He came back to the register and didn't say anything so I asked if I heard right and he confirmed only salads and sandwiches. I asked if they closed at 8pm and he said, "yeah...I mean, sometimes we close at 7..." Not a great way to run a business in my opinion. I get if it gets slow, but it was over an hour before their advertised closing time and we were about to order two meals. Also, there was a lady behind us who also left. So three meals they missed out on. Very disappointed. read more

The service was decent at best. The sitting area was not clean. We could not find a single clean table. We had to ask the server to clean our table. The food came out rather quickly. We ordered a bacon double cheeseburger with fries. The fries were seasoned very well but the burger had no seasoning at all and was a little greasy. However, the good was hot and fresh. I know they are new but there are a few things they can do better. We will try again at a later time. read more

Delicious food that is great quality and appropriate serving size. Fast and friendly service.

we have enjoyed Doug's Downtown for many years but love the additional menu items at the new location. Fast service and lots of parking!

Had lunch for first time last week. Great spacious atmosphere. Food was great. Will definitely be on my go to place for lunch

food so very good and fresh, restaurant was clean, prices good and waitress was very helpful and nice

Four of us went to Doug's for the first time last Thursday. The acoustics in the place are awful. The noise was deafening. Three of us had burgers, which were tasteless and cold. Asked for mustard and no thousand island dressing, but that didn't happen. The fries were the only good thing. one of us had a Reuben and that was very good. Next, ONE bathroom (unisex) in a place this size? Sorry to say, very disappointing. read more

I have been to Doug's Deli Downtown for lunch on several occasions. Always a good experience, so I brought those experiences to this location as a ruler to measure the new restaurant on my first visit. It's location was very convenient to the Harbin Clinic where I had an appointment. Same kind of friendly person at the counter. Good food delivered in a reasonable amount of time. That's the good part. But here's why I didn't give 5 stars to my experience: The dining area had no personality. The Downtown location has lots of interesting stuff to see. And worst of all--the acoustics!! It was lunch time with about 80-90% of the tables in use. The sound level produced by the conversations among the diners was as close to high school cafeteria food fight as I have experienced in years. The noise level really killed the experience for me, so 1 star for the atmospherics and 5 stars for the food. That averages to 3. read more

We have been there several times and everything we have eaten was very good. The sandwiches were excellent and very filling. The burgers are probably as good as you'll find anywhere in the area. I'm not really crazy about the fries as they are pretty thin and get cold quickly, although they are crisp and tasty when they come out. My main complaint is as mentioned before. During busy times the dining area is so noisy that you cannot carry on a conversation across the table without screaming at the top of your lungs, which is what it sounds like most people in there are doing. The glass and bare sheetrock walls along with the concrete floor turn the place into an echo chamber. Some attention to the acoustics would be a major improvement. Until then, we will limit our visits to off peak times which greatly reduces the chances we'll eat there very often even though when we do go, I look forward to the food. read more

really yummy! we tried the new smash burgers and fries and they were great!! definitely worth a try!