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6 years ago

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Lincoln Financial Group

Lincoln Financial Group

(232 reviews)

West Omaha

It was a very unpleasant experience trying to explain my situation to Lincoln customer services…read morerepresentative. From March 5th, 2025 to May 28,2025, I called the customer services several times every week trying to get my Required Minimum Distribution check corrected since they deposited a wrong check into my checking account with state income tax rate of 75%. I was told to fill out the new RMD request forms 3 times stating that the forms I previously received were outdated. I called Raymond Jung, my original agent in California, and John Young, the client services Manager to Raymond Jung, answered the phone. He patiently listened to my story, and then promised to help me. Today, I received the RMD check with correct state and federal income tax deductions. John is very compassionate and helpful. His service was excellent. Lincoln is very lucky to have an employee like John.

They do not care, do not communicate anything to you. Made a claim for short term disability and an…read moreaccident claim on may 5th and as of today may 20th I've heard nothing from them, and every time I call it's the same BS. The review process takes 7 - 10 business days and may not get approved which is ridiculous when they received the physician authorization and statement stating that I can not work currently. They have no sense of urgency and are rude on the phone. They are messing with my money and ability to pay bills, even my doctor appointments have a copay that I can not pay due to being out of work for almost 3 weeks now. Would highly not recommend this company and avoid at all costs.

Douglas - registrationservices - Updated May 2026

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