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    Queen City Family Dentistry

    4.9 (7 reviews)
    Closed Closed

    Services - Queen City Family Dentistry

    Cavity treatment

    Dental exams

    Teeth cleaning

    1 More Service

    Tooth filling replacement or repair

    Queen City Family Dentistry Photos

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    Crofut Genene - Our happy team

    Crofut Genene

    (1 review)

    I decided to try this office for the first time in October 2024 after hearing good things…read more Unfortunately, my experience didn't live up to expectations. The initial cleaning was one of the roughest I've ever had--my gums were left bleeding and sore. They also did a panoramic X-ray to check my wisdom teeth, which I had to pay for entirely out of pocket since I didn't have insurance at the time. Fast forward to my six-month checkup: the appointment was rescheduled at the last minute, which I appreciated them accommodating. But once I arrived, I was told my new insurance wasn't accepted. I just wanted a basic cleaning, but they insisted on bitewing X-rays. I explained that I couldn't afford them and asked if they were optional. The hygienist left to ask the dentist, who then came in and reiterated what the hygienist had already told me. When I asked again if the X-rays were optional, I was told yes--but the dentist simply walked out, and the hygienist showed me the door. It was a very uncomfortable experience, especially after being upfront about financial concerns. I left without receiving any care at all. Overall, it felt like the focus was more on upselling than on patient care. I don't recommend this office.

    From the owner: We are a family dental practice devoted to restoring and enhancing the natural beauty of your smile…read moreusing conservative, state-of-the-art procedures that will result in beautiful, long lasting smiles! A standard of excellence in personalized dental care enables us to provide the quality dental services our patients deserve. We provide comprehensive treatment planning and use restorative and cosmetic dentistry to achieve your optimal dental health. Should a dental emergency occur, we make every effort to see and care for you as soon as possible.

    Aspen Dental - Tonawanda, NY

    Aspen Dental - Tonawanda, NY

    (35 reviews)

    When the scariest thing about going to the dentist is the risk of not finding a parking space, you…read moreknow you are in good hands. Now I will admit, when I scheduled my first appointment a month ago, the Boulevard traffic and tight parking lot were not my biggest fears. I was more concerned about how I hadn't gone to the dentist in longer than I care to admit (insurance issues, nobody taking new patients during Covid and then finally my own fear) and how I was going to get ridiculed by everyone for the horrendous mistakes I had made. Let me reassure you, this is not the case. Anxious me was thrilled to learn that you can request an appointment online without having to call. They will call to check base with you before your original appointment, and they do like to confirm appointments, which I was able to do without calling during office hours. I work a day shift job and was relieved to find their scheduling accommodates the working man. I went in on a Tuesday morning, ready to cry. I checked in at the desk with little hassle. The paperwork (or in this case tablet work) is straightforward, and despite my fuzzy memory of my records, I was cleared for the insurance check and escorted into the back. The first stop was x-rays. I'll admit, it is not the most comfortable thing, little tools stabbing into gums, though they do their best to make it quick and make sure you are okay. At one point my eye balls started to leak and I was given a tissue. Two x-ray rooms later I was moved into a third room to get prodded at some more. Many numbers were rattled, and while it was explained to me that they weren't the best scores, at no point did I feel talked down to, nor ridiculed. I had to pay half as deposit before scheduling my next visits. I find their pricing to be reasonable, and they even discussed how their is assistance in billing for those that need it. The rest was due at my third appointment, paid by card before they complete the work. I returned a week later to have the first half of a deep cleaning done. My gums are not the best, and they started with the left side. I opted out of the numbing for this visit, and the pain was tolerable. The insertion of the medicine hurts the worst. For my return visit I did go for the numbing, as the right side is a bit worse, and it does take the edge off for those who can not tolerate it. Huge appreciation to Phan who has both excellent personality and technique, assuring my comfort throughout the duration of my third visit. She answered all of my questions, offered up some toothpaste and mouthwash and seems genuinely happy to help people get better smiles. Sure, it isn't the stickers and pencils I got at my childhood dentist, but she paid attention to my aversion to mint (they make fruity toothpaste!) and took care to get every last flaw she could to leave me with results to be proud of. I also had to get treated for teensy weensy cavities, a preventative measure before things escalate. Again, the staff had great bedside -chairside?- manner and expressed repeated concern for my comfort. I came in a few weeks ago worried, with the only shred of hope being a decorative sign reading "you got this" and have left confident knowing I am on the right path to better dental hygiene.

    Appointment was today at the Niagara Falls Boulevard office. I asked BEFORE they pulled 6 teeth if…read moreI was going to get real painkillers because I knew I was going to be in excruciating pain. And a real dentist would know this, too. She told me yes. I said I'll need to change my appointment if you won't prescribe pain meds. Again, she said yes. After the teeth came out and I left the office, heading to my pharmacy, she said no. The other dentist (Dr Jeremy) that can prescribe the pain meds apparently doesn't trust her--another dentist in the same office--and also won't prescribe them. So the assurances of the dentist who pulled all these teeth, causing all this pain, mean nothing at all. I'll never step foot in an Aspen again.

    Queen City Family Dentistry - cosmeticdentists - Updated May 2026

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