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    Shannon H McCarthy, DDS

    4.4 (11 reviews)
    Closed 8:00 am - 5:00 pm

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    Review Highlights - Shannon H McCarthy, DDS

    McCarthy is the most professional, thorough and caring dentist I have ever had.

    Mentioned in 8 reviews

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    Williamsville Family Dentistry

    Williamsville Family Dentistry

    3.0(41 reviews)
    0.8 mi

    I had a very disappointing experience with this dental office. I scheduled an appointment several…read moreweeks ago regarding a dental concern that was important to me. My appointment time had already been changed once, which I accepted without issue. However, on the morning of the appointment, I was informed that the appointment had been canceled because they claimed I did not confirm it. The problem is that I did reply to their confirmation message on Friday morning around 11 a.m., well before the office closed that day. When I asked how my confirmation was somehow not received before closing time, the staff member refused to explain and told me it was "not my business." I found the communication unprofessional and dismissive, especially given that I had been waiting weeks for this appointment and had concerns about my tooth. I understand scheduling mistakes can happen, but the way this situation was handled left me very disappointed.

    I had a very disappointing experience with Dr. Kevin at this dental office. He was rude,…read moredismissive, and did not take the time to answer my questions, which made the entire visit uncomfortable. His bedside manner was honestly one of the worst I've experienced. I previously had a root canal done here, and just two years later, I'm already dealing with additional issues related to that tooth. That alone raises concerns about the quality of care. On top of that, I was told I needed nearly double the number of fillings compared to another dentist I had seen for a second opinion. The only reason I proceeded with this office initially was because they accepted my insurance, unlike the other provider. Another major concern is that Dr. Kevin told me he would fix additional cavities at the same time as my root canal, and I was charged for those fillings. However, when I recently saw a new dentist, I was informed that no additional cavities had actually been filled--only the root canal was completed. Being charged for procedures that do not appear to have been done is extremely concerning. What was especially upsetting was the way I was treated when I mentioned to the hygienist that I had recently had a baby and wondered if pregnancy or morning sickness may have impacted my dental health. Instead of a professional or informative response, both the hygienist and Dr. Kevin dismissed my concern and implied that I was "blaming my kids" for poor dental hygiene, which felt judgmental and uncalled for. Overall, I would not recommend Dr. Kevin or this office. The lack of professionalism, poor communication, and questionable treatment recommendations--along with billing concerns--make it hard to trust the care provided here. Update: I left the same review on Google. The office responded by not only stating that I was never treated by Dr. Kaluser (this is a lie), but also revealing details regarding my treatment history online (HIPAA violation) and also saying that they are looking through my medical charts (which is not medically necessary-also a HIPAA violation).

    Photos
    Williamsville Family Dentistry
    Williamsville Family Dentistry - The entrance.

    The entrance.

    Williamsville Family Dentistry - The parking lot, and a bit of the view around the building.

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    The parking lot, and a bit of the view around the building.

    Shannon H McCarthy, DDS - cosmeticdentists - Updated July 2026

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