In April of this year, we had to have our dog Louie euthanized because of lymphoma. It was…read moredevastating (our pets ARE our children). Uxbridge Animal Hospital did an amazing job making one of the worst days of our lives a little easier. We recommended them to all the pet owners we know. We adopted another dog soon after, Charlie. Charlie was loved unconditionally and was treated with the same love that we give his 6-month-old (human)brother. He was outside all day every day with my husband- he spent a lot of time training him, he even trained him to track in the woods. We had a crate set up in our room for him, but he slept in bed with us every night. When we first got Charlie, he had very sad eyes. We were able to change that. Unfortunately, Charlie chewed on a piece of plastic that he shouldn't have. His chewing was actually our biggest concern during his last checkup. We bought him all sorts of chew toys, and I would buy him bone marrow bones from the butcher in hopes it would keep him busy. We tried to make sure he wasn't able to get anything dangerous, but accidents do happen. Charlie became really sick all of a sudden. We called Uxbridge animal hospital and told them it was an emergency first thing in the morning. They said they couldn't get us in until 4:15pm. As Charlie was getting worse, we called back in hopes that they would get us in sooner. That did not happen. We arrived a few minutes early to our appointment. We had to sit with him in our car 15 minutes after our appointment was supposed to start. We waited another 20 minutes in the room before we were seen. When the Veterinarian arrived, she diagnosed him with having a blockage based on the samples we brought with us. We were already heartbroken because we knew given our financial situation, we would have to make a decision we didn't want to make. The vet told us that it was going to cost upward of $5,000. I don't know anyone that has that money on hand-especially the way things are right now. When the vet said she knew someone that takes in animals and will pay for their surgery, but they will find him a new home after, we agreed. He had a whole life to live so we thought it would be the best option for him. The vet said it was a woman she knew personally that raises money so she can afford to pay for what Charlie needed. We specifically asked what our options were-we were never informed that there are grants we could have applied for or even a payment plan option. The next morning while our family was already having an extremely hard time not having Charlie home with us, I received a message from a woman that works for the adoption agency we got him from. She said "we got OUR dog back. How dare you surrender him because he needed surgery. I have placed you in the do not adopt list. You do not deserve another animal." I did not know that I would be discriminated against by this adoption agency because my family is unable to immediately afford a surgery of that cost. Especially when resources that could have helped were never told to us. If that is the case, then I suppose the agency should be looking further into everyone's finances before they are able to adopt. I was unaware that money is more important than being able to provide a loving home. I feel I was lied to by the vet about where he was going. I feel that the options that were given to us by the vet were misleading and information that could have helped us was hidden from us. We want nothing more than to have Charlie back home with us. I will NEVER recommend Uxbridge Animal Hospital to another person again.

From the first appointment to his next appointment, where he had surgery, my flame point Siamese…read morecat is deaf and partially blind from birth. He is two years old as of yesterday. He did very well at the anesthesia. They were very gentle with them. They kept me posted everything they did every procedure he was able to get neutered and it's been 11 days and my Tuco has more energy than ever he's so happy and he plays with his sister now before he used to chase her around now they play together thank you Uxbridge staff you are wonderful and I will be back in a few days with to go to get another shot. See you then

We were in the market for a dog and got in touch with a rescue. We decided on Webster Lake for our…read morevet. They explained what was needed after listening to what we wanted to accomplish with the dog. Extra shots needed but we understood why. Didn't want to take a chance. I had issues getting him back into my car. They were nice enough to try to help me. Treats, Lovins, even a ramp. I guess the shots in the rump made him sore. About an hour of walking around and he jumped right up. Unfortunately our dog got sick a year later. I love this office because they are up front with you. You can do this or that and you costs could be this. We support any decision you the owner decide. Will definitely use them when I get a new pet.

Unprepared, unprofessional, and expensive. They gave us no information unless we asked, and even…read morethen, it seemed they didn't know exactly what was going on. Two stars only because of the friendly technician who seemed to care much more than the vet.

When I first moved back to Grafton with my then puppy I was worried about transferring vets from…read moreMelrose, MA. He was abandoned and then a new vet, so I did my research before choosing PawSteps; of course you still never know. I'm so glad I chose PawSteps. Not only is it convenient but the staff is AMAZING. They always remember Charlie and what's going on with him. The facility itself is always clean and never smells like a veterinary center. Last winter Charlie had lots of problem with his stomach and Dr. Sawyer was great at trying different treatments without harming Charlie or his stomach. I'd definitely recommend this place to anyone in the area with a pet that's part of the family!

Your experience begins when you walk through the doors and meet the people at the front desk!!! A…read moresmile and warm greeting as you're checked in! For me being in the exam room with my cat/cats and I have always been treated with kindness, respect and compassion! My most recent experience was with Dr. Sawyer and an incredible vet tech! A sad and emotional time as I had to say goodbye to one of my animals! Having that process being explained beforehand made a big difference! Some alone time afterwards was soothing! I have pets that have been here for routine exams as well and I honestly wouldn't go anywhere else! I give five stars and five hearts! .

I brought my son's elderly bearded dragon here for guidance with recent illness. Dr. Trosclair was…read morekind, professional, and knowledgeable. In addition to a physical exam, she did a thorough analysis through questioning: tank size, temperature, diet, activity, etc. Although my dragon will likely undergo progressive decline, I was given actionable items that I could try and suggestions for palliative care. Dean, Karen, and the rest of the staff were also kind and welcoming. There are not a lot of veterinarians who treat reptiles in the Worcester area, and I'm not sure how often they see reptiles in this office. However, based on my experience I would recommend Dr. Trosclair and Sutton Animal Hospital without hesitation.

They are everything your pets need Dr.Ober and Golden…read moregenuinely care about your pet I highly recommend the clinic the only one that we will ever use

Excellent Vet..All my interactions have been positive, informative and compasionate. I always know…read moremy dog is getting a thorough exam when I take him. I can ask questions and I get informative answers. Dr. Lawrence is just one of those people who is doing what he should be doing in life, and he a top notch vet. Overall I am very happy with there services over the past 8 years.

Back in August or September i needed to take my cat to the vet and when I called my vet to make the…read moreappt I was told he couldn't be seen till next week. I got very upset and had posted on Next Door of a good vet near me. Everyone raved about Agape Animal Hospital. so I called and had all my cats records transferred to them. I called and spoke to whomever answered the phone and I asked if they would reach out to me when my cats would be due for their shots. she told me that as soon as they entered all my information they would reach out to me! Never heard a word and all my cats were due for their vaccinations in October.

Immediately in meeting the staff you got a sense of love for animals. Dr. Wheeler and Dr…read more Kupcinskas-Santic provided exceptional care and love to my dog and all my concerns. My existing vet of 7 years referred me, as they weren't able to accommodate a visit within a 14 day period. I had just moved and unexpectedly started a new job where I needed to place my beloved dog for the first time into daycare that required particular shots. I called around to several veterinarians in my new local vicinity explaining my situation, and no one had appointments or was willing to squeeze me in. I reached outside of my area to VCA BLACKSTONE VALLEY ANIMAL HOSPITAL, explained my unforeseen situation and they were concerned for the animals well being and squeezed me in!! WOW!!! I was so relieved! Working in retail banking for over 20 years developing relationships and striving to exceed customer service and deliver wow moments, you can appreciate those who deliver the same. VCA Blackstone is a 35 minute drive out of my area that I am extremely happy to undertake for the exceptional service!!! I am going to send a thank you card to my previous vet of 7 years for their lack of service!! I LOVE VCA BLACKSTONE STAFF!!!

i have had my dogs going to countryside for about 20 years and they were great until they weren't…read more Riley has k/d liver disease and a mass on her chest which was discovered during a teeth cleaning that could not be completed because her blood pressure dropped to an unsafe level. i wad told i could get antibiotics if her teeth were bothering her. i called the office 3 times with no call back. i went there twice and was told they were full for the day and could not help. There was no one there at the time. i did get a call back the following week but it was much to late. i ended up transferring her records to a new vet and i was seen the same day. if your dog is toward the end of life be careful. Some of the girls at the desk are only there for a paycheck and do not care about the animals. very disappointed.

My little papillion had a horrible ear infection and an infected tooth. The staff and doctors here…read moreare all so gentle and kind with her, and thorough. She had to have a procedure under anesthesia and I was quite scared because she's fifteen years old and only 6 lbs. They did an outstanding job. She was then sick from the anesthesia, which is common for dogs her age and size, but the whole staff continued to call and monitor her, had her in for injected fluids to ensure she didn't experience dehydration, and explained the various medications and home care every time I asked. I would recommend them to everyone!

The vets, techs, staff extremely kind caring and knowledgeable. Great diagnostic abilities. My 2…read moreCavaliers have been patients there for several years.

Dr. Jocelyn and her team are amazing - caring, compassionate, and gentle! They are extremely…read moreknowledgeable and take their time giving animals their full and best attention while explaining everything. While she always provides plenty of info about available products that might benefit your pet, she never pushes unwarranted products or procedures. Dr. Jocelyn can deliver news in a way that is both direct and compassionate. They genuinely care about the animals in their care. Also the convenience of an in-home visit and scheduling via text cannot be beat!

My family has been customers of theirs for 5 years. I reached out for an appointment for my 2 dogs,…read more(1 new, because another passed away) and am told they are not taking new patients!! How is that new? It's the same household, same family, same number of dogs!!! Then, secondarily, they said, we are also moving away from servicing my town. Don't even waste your time with these people! Now, looking for a new vet!

I'd like to thank Dr. Hayes from the bottom of my heart…read more Saying goodbye to Chelsea, our 14 1/2-year-old Lab and cherished member of our family, was one of the hardest things I've ever had to do. Without me having to say a word, Dr. Hayes understood exactly what Chelsea meant to us. She treated my sweet girl with such gentleness, dignity, and love, and showed me extraordinary compassion throughout the entire process. She made an unimaginable day as peaceful and comforting as it could possibly be. I will always be grateful for her kindness and the care she gave Chelsea in her final moments. Dr. Ari Hayes is truly exceptional.

Words cannot describe how much we love Dr. Hayes and the phenomenal work she does with grieving…read morefamilies and their beloved pets. This past weekend, we had to make the heartbreaking decision to put our cat, Kiki, to sleep after a long battle with her illness. Kiki hated veterinary clinics, and near the end of her life she had been to several. We wanted her final moments to be peaceful, at home, free from the stress of her carrier or the sterile environment of an animal hospital. Dr. Hayes responded to my inquiry immediately: a phone call, a voicemail, a text, and an email with thoughtful resources and her availability. When we finally spoke about Kiki's condition, she was calm, compassionate, and professional. She walked us through every option and was transparent about pricing from the start. What also set Dr. Hayes apart was her availability over the weekend, something that is genuinely difficult to accommodate and not something every provider offers. Her flexibility during what is already an impossibly hard time is noteworthy and deeply appreciated. The day itself was one of the hardest our family has faced, but Dr. Hayes brought a quiet, somber grace to it that was genuinely comforting. She was extremely patient with us, never once making us feel rushed, and gave us all the time we needed to say our goodbyes to Kiki, something that meant more than words can express. As someone who works in medicine myself, I was especially moved by the care and respect she showed Kiki's body after she passed, it did not go unnoticed. She was also wonderfully gentle with our 10-year-old and with Kiki's brother Mason, who wanted to be there to say goodbye. I highly recommend Dr. Hayes to any family navigating this painful decision. Her compassion, professionalism, and flexibility make her exactly the kind of vet you need by your side in those final moments. We are so grateful she exists and does this work. If you are facing this impossibly hard decision, you could not be in more caring hands.