Well, Luna had her cleft palate repaired as we almost lost her twice due to aspiration and…read morepneumonia. Surgery was done here by Dr McCarthy, he was magnificent. It was a diff time for us with a lot going on in our lives and everyone was so wonderful!!! Luna is growing but continues to have issues with eating her . We THINK we have found a remedy. We highly recommend This group.

Very disappointed. My wife would go here with our cat for years to see Dr. Cowan. (See her review…read moreon 9/21/2019, Janet I.) Apparently the place has since changed or under new management. I went today and waited 20 min after my appt time in the waiting room before being led to a room. The room we were brought in was left uncleaned from not sure how many previous patients. There was nail clippings, nail sheddings and fur all over the floor. The wait continued another 15 min then I'm told "the doctor is running late" which tells me I'm not going to be seen for at least another half hour. Because if it was just another 5, 10 minutes they wouldn't have said anything. My cat was stressed enough just being there, so waiting longer I could tolerate but not the cat. But I definitely didn't like that the place was dirty and that no one up front seemed to care when I told them.

Unprepared, unprofessional, and expensive. They gave us no information unless we asked, and even…read morethen, it seemed they didn't know exactly what was going on. Two stars only because of the friendly technician who seemed to care much more than the vet.

Dr. Lang and Staff truly care about our pets. Very professional staff and thorough testing with a…read morelot done on site. Would highly recommend any of the Drs, Dr.Chester, Dr.Badner, Dr.Sullivan, Dr.Brisbois and Dr.Lang make a wonderful team with their dedicated staff.

Your experience begins when you walk through the doors and meet the people at the front desk!!! A…read moresmile and warm greeting as you're checked in! For me being in the exam room with my cat/cats and I have always been treated with kindness, respect and compassion! My most recent experience was with Dr. Sawyer and an incredible vet tech! A sad and emotional time as I had to say goodbye to one of my animals! Having that process being explained beforehand made a big difference! Some alone time afterwards was soothing! I have pets that have been here for routine exams as well and I honestly wouldn't go anywhere else! I give five stars and five hearts! .

Very attentive and kind. I tend to judge an establishment by the attitude of the person who answers…read morethe phone when I call the first time. They even had coffee and candy (went in October). They were gentle with my 9-yr old cat Finley and asked probing questions. I didn't feel like I was being rushed through the appt, which is usually the case these days.

They are everything your pets need Dr.Ober and Golden…read moregenuinely care about your pet I highly recommend the clinic the only one that we will ever use

We have been bringing our pets to Sutton Animal Hospital for more than 20 years. We always felt…read morethat the employees cared about our dogs and cats and us. Something has changed! I called and requested an appointment for my cat who needed a routing exam and vaccines for Rabies and Distemper. The first available wellness appointment was months away but our cat's Rabies vaccination was expiring in one month. The receptionist suggested that we schedule the Rabies vaccination with the vet tech in three weeks and a wellness check at the first available time, over two months away, which I did. The vaccination appointment was scheduled for today at 4:00. At approximately 2:00, I received a phone call from the office while I was at work. I called them back and was told that today's appointment was canceled because the cat was overdue for his annual wellness check. I was told I needed to wait until the wellness check to have the vaccine. This would put our cat a month over his Rabies vaccination expiration. I was told to keep him inside and to make sure he did not bite anyone. I was flabbergasted. I told them that I was not comfortable with the lapse in vaccination but they did not care. The receptionist said the appointments were scheduled like this by mistake but that they would not vaccinate our cat until the appointment that was scheduled for weeks from now. My husband and I were devastated because this has been the practice that we trusted and valued for over two decades. We have transferred to another practice.

Back in August or September i needed to take my cat to the vet and when I called my vet to make the…read moreappt I was told he couldn't be seen till next week. I got very upset and had posted on Next Door of a good vet near me. Everyone raved about Agape Animal Hospital. so I called and had all my cats records transferred to them. I called and spoke to whomever answered the phone and I asked if they would reach out to me when my cats would be due for their shots. she told me that as soon as they entered all my information they would reach out to me! Never heard a word and all my cats were due for their vaccinations in October.

Caring and so glad I chose them. They are prompt to answer you even if you left a message on the…read morevoicemail. They are knowledgeable about your pup or cat which I have both. They even check in if god forbid your pet has to go to tufts. I trust them and the guidance they give for your furry love. Thank you guys for all you do!

Acknowledged what was wrong with our rescue when the original vet, the town over, kept passing us…read morealong and making us pay for test after test without revealing anything. VCA took our girl on as an emergency case and was great in letting us know the truth. They cared! original doc in Northbridge could have given two sh...

My bulldog was treated for a UTI but they did not write the Rx for long enough, so it returned…read more I've called and left 3 messages and I've been waiting for 3 days for a return call. Oh, did I mention I paid over $300 for first visit? We've had similar experiences in the past. Corporate veterinary care sucks.

The vets, techs, staff extremely kind caring and knowledgeable. Great diagnostic abilities. My 2…read moreCavaliers have been patients there for several years.

I wanted to share an amazing experience I had last night at Boston Road Animal Clinic. My little…read moreboy and I took our kitty to the vet and my little boy brought along his stuffed Curious George - the new vet, Dr Andrew Gestrich, was AMAZING with my little boy. He asked him if he wanted George to get an X-ray and my son was excited about that. I thought he would leave the room with George for a few minutes and then come back but he left and then came back asking us to follow him. He had George lying on the X-ray table and had taken an X-ray of George. This made my little boy's night. He was, of course, extremely good with my kitty too but he sure made an impression on my little boy and I. I'm so happy to have him as our new vet!!!!! Best vet ever!!!!

Dr. Jocelyn and her team are amazing - caring, compassionate, and gentle! They are extremely…read moreknowledgeable and take their time giving animals their full and best attention while explaining everything. While she always provides plenty of info about available products that might benefit your pet, she never pushes unwarranted products or procedures. Dr. Jocelyn can deliver news in a way that is both direct and compassionate. They genuinely care about the animals in their care. Also the convenience of an in-home visit and scheduling via text cannot be beat!

My family has been customers of theirs for 5 years. I reached out for an appointment for my 2 dogs,…read more(1 new, because another passed away) and am told they are not taking new patients!! How is that new? It's the same household, same family, same number of dogs!!! Then, secondarily, they said, we are also moving away from servicing my town. Don't even waste your time with these people! Now, looking for a new vet!

Dr. Hayes is incredible. She is both professional and warm. When we reached out to Dr. Hayes…read moreinquiring about at home euthanasia and quality of life for our 13 year old family dog Lexi, she was responsive, compassionate and knowledgeable right from the start. Dr. Hayes reached out to our Vet directly to obtain all of Lexi's medical records. Dr. Hayes made herself available via text and phone late into the evening to talk through meds as we tried to make Lexi comfortable during her last couple of days. When the time came to say goodbye to Lexi, Dr. Hayes showed up to our house with empathy and calmness as she explained every step of the process. While saying goodbye was one of the most gut wrenching experiences filled with lots of tears, we somehow all found peace in having Lexi comfortable in her home surrounded by her entire family. Dr. Hayes made this possible. There is no shortage of amazing animals, but this world needs more humans like Dr, Hayes. Truly, thank you. -Lexi's Family

Dr. Hayes was amazing. She made the passing of our Cat much more bearable. She is knowledgable,…read morekind and compassionate. I highly recommend her. Lisa