"Examination" was not thorough of my sick cat. They missed the fact that she had an intestinal…read moreblockage, and told me that my cat throwing up multiple times a day is normal sometimes and maybe I need to change her food!? I tried to tell them that she must be severely dehydrated because she's not eating or drinking, they gave me a special canned food to try with her, and a medicine to stop nausea. Given they have the degree, I trusted them and followed their instructions, and then ended up having to rush my cat to the emergency animal hospital for surgery . I reached out them to inform them of the situation, then they went out of their way to call my spouse to say I was rude!? Unreal, would never recommend this place. Of course I was upset, because according to the emergency vet- if I didn't bring my cat in when I did she wouldn't have made it, and that's terrifying!

Dr. Acisse Sbvh is an amazing doctor and his staff members are very friendly and gave me and my…read morefamily positive support. I highly recommend you going there with your pet.

Excellent Vet..All my interactions have been positive, informative and compasionate. I always know…read moremy dog is getting a thorough exam when I take him. I can ask questions and I get informative answers. Dr. Lawrence is just one of those people who is doing what he should be doing in life, and he a top notch vet. Overall I am very happy with there services over the past 8 years.

Back in August or September i needed to take my cat to the vet and when I called my vet to make the…read moreappt I was told he couldn't be seen till next week. I got very upset and had posted on Next Door of a good vet near me. Everyone raved about Agape Animal Hospital. so I called and had all my cats records transferred to them. I called and spoke to whomever answered the phone and I asked if they would reach out to me when my cats would be due for their shots. she told me that as soon as they entered all my information they would reach out to me! Never heard a word and all my cats were due for their vaccinations in October.

Boston West is amazing! We had to bring our dog for something that seemed simple and turned out to…read morebe very serious and the whole team has given us their undivided attention and support. They are timely with their responses and meet every expectation they set. I trust every single person in that hospital with my dog's life.

Receptions great nurse great vet -AWFUL..didn't listen, had preconceived ideas of problem , wanted…read moreto start w invasive testing , several times made statements that we felt she was confusing us a another patient. Hurried , did not explain rationale for what she wanted to do -only when we declined the testing did she offer any pain med for our dog -and SHE didn't bother to come to us -nor want updates nothing.. Dog did not improve went to Blue Pearl Energency vet down the street when we had completely different experience Vet was excellent took her time listened to us examine my dog, assess , explain her rationale for treatment and wanted us to call her next day to update how he was ..

We love Dr.Susan Scott , she is a well trained and board certified veterinary doctor and she is…read morevery compassionate, you can tell she put animals over profits with how much care and precision she puts on caring for her patients , I am inspired by this lovely doctor and my pets love her !

After years of treating my dog they would not make time to euthanize him even after the vet and I…read morehad a plan in place for the next time he went into congestive heart failure. He ended up passing away that evening in my arms.

IF YOU WANT YOUR ANIMAL TO LIVE, GO ELSEWHERE!…read more I took my 4 and 1/2 year old pure bred english springer spaniel to ACE for a "routine" teeth cleaning after Thanksgiving. Dropped him off at 8:30AM. They said to call around lunch to check on him as he needed to be anesthetized for the procedure. By 9:45AM, my personal phone was blowing up while I was on work calls on my other phone. Numerous messages were left asking me to call them immediately. One message stated that they over anesthetized my dog and could not resuscitate him. When I finally got a chance to call them to ask what was going on, the office manager had the audacity to tell me "Don't worry Mr. Auber, we are not going to charge you for the cleaning today" as if that was my biggest concern or even a thought at the moment. Finally spoke to the questionably qualified "Dr. A." who killed my dog. She said before they proceeded with the anesthetic, they ran routine blood work to make sure all was in order. Over the phone on speaker, she told my family that my dog's white blood cell count was high but ACE decided to proceed at risk. I asked for a copy of the blood work report and the blood work report shows his WBC was actually low. This changing in story as the morning progressed should raise flags in your opinion of using ACE as they obviously do not have true handle and straight story on a grave situation. Additionally, either high or low, no one from ACE called me directly and asked me if I wanted them to proceed at risk! So now my dog is dead at the hands of Dr. A and Animal Care Experts all over a basic tooth cleaning that wasn't necessarily needed! He wasn't 15 years old going in for a heart procedure! They then told me they would like to send Graham to a partner animal hospital of theirs to have a Necropsy (Autopsy) performed. I quickly shut them down and said you are sure not sending him to one of your partner hospitals (as the cynic in me feared the necropsy results would favor ACE to no wrong doing). I made sure they sent my deceased beloved dog to Tufts Animal Hospital in Grafton and when I directed them to send him there, you could hear their voices tremble! I further asked about cremation planning for after the necropsy was completed and again, ACE, in amazingly cold hearted fashion initially stated that they will email me a list of websites that do animal cremations and I can set it up and pay on line if I wish. Ultimately, ACE was putting the cost of the cremation of my pet back on me. How negligent, reckless, and heartless can one place be in the span of half a day!!! By the end of the day, they eventually came around and offered to cover the cremation and have him returned to ACE for my pick up. But once I mentioned I had spoken to an animal rights attorney, they quickly turned face and said I could go pick up my cremated dog on my own time and they don't want me on their property any longer. Their insurer, Hanover Insurance, called me a few days later and quickly informed me that in the state of Connecticut, a pet is considered "property" just like the fence in your yard. The vet is responsible for basically nothing and can go on negligently killing dogs at minimal cost to them or their insurer!!! So heed caution when choosing ACE in Thompson CT when there are 5 other vets within 4 miles north of there in Webster MA. At least in Mass, the Vets have reason for being held accountable and to not "proceed at their own risk"! Please spread the word as I have far and wide in our local community about the negligence wielded by Dr. A. and Animal care experts! Don't let your loving perfect dog or cat be next!

I discourage everyone from contacting their beloved pet with this place, especially with Dr…read more Weissbach, who lacks professionalism and empathy, sent my dog back with an ear infection, claiming that it was a superficial change, probably caused by my dog's allergy. When the ear pain worsened after a few days, I went to this clinic again. I didn't give up when they wanted to make an appointment for me only in 3 days. My dog needed help immediately. And only because the obvious infection was previously ignored. Effect? Yeast in both ears. Before this happened, I made an appointment for neutering. During a visit preparing for the procedure, and after checking my dog's teeth, Weissbach suggested removing the dental calculus in the neutering procedure, which I gladly agreed to, as it would spare the dog from having to go to anesthesia twice. However, after I dared to point out the doctor's lack of professionalism, it turned out that the earlier proposal to remove the calculus no longer valid. It was explained to me by a rude manager that it was impossible, that the doctor offered such a thing to me, that I must have understood it wrong, and that it was Dr. Weissbach word that counted, not mine. The whole conversation revolved around the opinion, unspoken loudly by the manager, but conveyed suggestively between the words, that I didn't understand because... English is not my native language. Due to such behavior, I did not allow the castration to be carried out, I took the dog and I will never go back there again. I should have done it several years earlier, when I went to them with my dog, which was suffering from severe stomach pain and refused to eat or drink. Since the dog is allergic, after examination the doctor said that it was definitely a consequence of allergies and prescribed him medications. The dog was still suffering, so we went to the emergency room at Tufts Hospital at night. And it turned out that the cause was not an allergy, but a bottle cap that my dog had swallowed. I cannot add that an intestinal sensitivity and gluten allergy, even though AEC took care of my dog, were diagnosed only by Tufts Hospital. Lack of professionalism, dishonesty, manipulation of facts, prejudice based on nationality, that's what happened to me. I think this place should be subjected to some control by a higher authority. Respecting the potential recipient of my opinion, Sylwia Helwig

Dr. K and his staff are simply the best and I highly recommend them to anyone looking for a new…read morevet. Things to know..... this is a very small office and the doctor works alone with the help of the vet techs - they are NOT an ER (and will tell you so) so if you are not already a patient and your pet is having an emergency you should go to an emergency hospital. If you expect an office run like a brand new vet center you won't find it here but what you will find is the great vet service, at reasonable prices, and care like you may have experienced from vet back in the day. This team of folks goes above and beyond for their patients and it is why many of the people that bring their pets here have been returning time after time for 20+ years.

I just cannot say enough about Route 20 Animal Clinic, Dr. Nick Kotsopolous, and staff, especially…read moreColleen. My parents and I have been taking our pets to the clinic for over 20 years. Dr. Nick is so caring, patient, and understanding. Often he's returning calls until 8pm and has given his personal cell phone number if there are any issues post sedation, regardless of procedure. From tumor removal surgery to dental cleaning he calls to check on our pets. He will also ask about how my parents are doing and their pets when I go for a visit with mine. Colleen is fantastic with grooming. My long haired cats would get shaved in the summer so they were more comfortable and she always made them look so adorable and smell so nice. She's also so kind and compassionate, plus prompt with returning calls. If there is a specialized surgery Dr. Nick can't do, he has always referred me to excellent surgeons. For end of life issues, the staff are above and beyond caring and loving. This doctor truly seems to love his work and it will be such a loss whenever he does retire. Comparable rates, prompt response, varied services, excellent care. If you want an excellent veterinarian, Dr. Nick Kotsopolous at The Route 20 Animal Clinic is the one to see.

I have been going to Animal Hospital of Webster for 6 years with all 5 of my pets. I love everyone…read morethere, and they have always been compassionate and helpful. I think their prices are commensurate with the general rates for vet care. And when you go in for an appointment, they make you and your pet feel valued. They spend quality time in each appointment. The only thing to note is that their wait times are often long. But that is because they don't rush through their appointments. They take their time on every case and make you feel heard. Just be prepared for the wait. But I will never change to anyone else.

My dog was traumatized when the owner trimmed her nails so roughly that she now shakes when anyone…read morestarts trimming her nails. The woman saw that the dog eas terrified but held her down and continued. why I didn't demand that she stop so that I could take the poor terrified animal away, I still cannot explain to myself. If it looks too rough and your animal is terrified, take him/her, and leave. I wish I had done so. Now with much gentleness and soothing at other establishments, she can, after two years, get nail trims that are only minorly traumatic.

She was such a kind and compassionate lady. Respectful of our time and our pet's comfort.read more

I cannot begin to relay how heartbreaking our need for Dr Maxfields services was. Our almost 12…read moreyear old Pit-bull was recently diagnosed with osteosarcoma. It came out of nowhere and debilitated her very quickly. The day came when we knew that we needed to put our desires to keep her with us aside as it was outweighed by her need for peace. It was a Friday evening and another vet that we were reffered to by a friend advised us we were out of her service area and gave us a few names in our area. After thoroughly reviewing the options we decided that Dr Maxfield would best fit our needs. I called and left a v-mail and heard back from her via text very quickly. She gave me the options of the following day or Monday and we didn't want to risk our baby breaking a leg or something horrible happening between Friday and Monday so we went with Saturday. She let me know it could be early afternoon. She called in the morning and told me the time and answered any questions I had, although I didn't have many as her website is very informative. It was a beautiful day. The birds were chirping, the hawks were squawking, it was not humid or too hot or overcast in any way. We brought our baby girl out to the deck with her bed and she enjoyed the warm sun and cool breeze. When Dr Maxfield got there she gently introduced herself to our sweet girl and then explained exactly what she would do and about how long the process would take. She comforted us by listening to what we and our sweet girl had been going through for the last 6 weeks. She listened while we told her all about our sweet baby girl and how she came to be ours. She let us know we were making the right decision and that if it was her she would have done the same thing. This helped us immensely. She was so kind and compassionate and so considerate of our feelings. She allowed us to take all the time we needed to say goodbye. She made all of the arrangements with the local pet crematory and she delivered our sweet girl there herself. We didn't need to worry about a thing. I know how heartbreaking it is to make the decision to give a furbaby their angel wings and end their suffering, but it makes it just a bit easier knowing you have someone so caring, like Dr. Maxfield there to ease them in their transition.