We have been members of SouthStar Bank in Georgetown since the 2nd day it was open. We LOVE the…read morestaff. They always greet us with warm welcoming smiles. They are so eager to help us and we never feel like we're "bothering" them when we're there. Our favorite teller is Bailey. She's so sweet every single time we come in, no matter what time of day. She always makes time to smile and say HI. And Stephanie Chaffin, the Branch Manager, is absolutely amazing. We've known here since she first started there. She's so helpful and always answers our questions. GREAT JOB to all of the staff at SouthStar Bank in Georgetown! We're so GLAD you're here.

Great friendly and professional service. Handled well by all. Stephanie handled a lot of…read morecomplicated transactions well. Martha Molina is super friendly and always recognizes me and helps quickly at the counter. Great Job here and with the staff at the Leander location as well. Hats off!

Georgetown Mortgage seemed like a decent mortgage company, at first. Until we received our escrow…read moreshortage amount (which was incorrect). We were told by 3 separate people that we would be receiving an escrow reanalysis & then could pay the correct escrow shortage amount. During this process we also wanted to look into dropping our escrow account & managing it ourselves. We were told that we could request it & they would send us information in the mail. So that's what we did. Today we received a letter in the mail stating that our mortgage had been sold & another company was taking over. Still waiting on our reanalysis & dropping our escrow account we contacted GT mortgage to find out where we were in that process & how we could pay our shortage. Not only were we told that our shortage would now have to go through the new company we were also told that GT mortgage doesn't allow anyone to drop their escrow account. Oh, & we were told that there was not a reanalysis being processed. So, we were lied to. On more than one occasion. And who knows if we'll make the deadline to pay the shortage. Now, our monthly mortgage has gone up & our hands are tied. I do not recommend GT mortgage in any way, shape or form. They seemed like a fine company at the beginning. But the moment that you need something from them you'll get empty promises & a plethora misinformation.

We went through Georgetown mortgage to handle the sale of our home. We were handling the sale…read moreourselves with the seller being that it was our neighbor and we trusted each other. Georgetown walked us through the process everything came out perfectly and we have no complaints. We wanted to use georgetown mortgage when we sold our first house but unfortunately the buyers agent put us into First American title company with Teresa Wilcox and all of our money was stolen and we still have still not been funded. It's been 2.5 years. I also find it very strange that the yelp we put on Georgetown mortgage originally is missing. So here it is again, with more detail.

Lana and her team is amazing. She is very knowledgeable and does her homework and research…read morethoroughly. She was able to get me the best rate in such competitive market, but that was not the best thing. Our seller had so many reservations about the VA loan (wanted to sell to someone with conventional loan) but when seller and their agent talked to Lana and asked so many questions, Lana was extremely patient and addressed all their concerns and finally we got our offer accepted just because of Lana Jern. She remains so busy but she or her team-member always found time to respond to any of my questions. 100% would work with her again. Summary: Extremely knowledgeable, puts clients interest at the top, result driven, courteous and friendly

Barb is a wonder woman! She helped us for 3 years to build our credit and prepare ourselves for the…read morehome buying process here in Austin. Shes amazing with communication, she's amazing with helping you understand verbiage that's confusing, and she holds your hand all the way through to the end, but also beyond. Barb also hooked us up with the perfect realtor to fit our style/needs. 10000% recommend using Uptown Mortgage for your home buying needs. It'll be the best decision you make!

We were introduced to Melanie @ Thrive through our realtor, Zach Wallace. She has been an amazing…read moreguide through this entire process. From starting with our plans for a new build and then switching to a resale home, Melanie was there every step of the way with helpful guidance and advice. Always a phone call or text away, Melanie made sure we were in the best position possible to purchase out new home.

Fabulous experience with Mike Litwin. Our friend who is a realtor recommended Thrive. Mike was…read morequick to answering any of our messages. Always had an answer to our questions and was very informative. No complaints on our end!

As a real estate professional myself, I was extremely impressed with the way Tracy was able to…read morenavigate my extremely complicated lending approval process. Her ability to underwrite self-employed individuals to meet strict lending standards to secure a jumbo loan was beyond impressive. Would absolutely recommend her and will likely use her in the future for all my home loan products.

I have worked with Tracy for three years. She is knowledgeable, professional and responsive. She…read moreis a great team player and takes great care with her clients.

Judy Copple was my realtor for selling my home. This was the first time we ever sold a home and on…read moretop of it, we were relocating out of state (over 700 miles away) with two children. Moving is on the top 3 most stressful situations in one's lifetime - and Judy along with her team made this a smooth transition. I could tell immediately after meeting her the first time, that she was highly-qualified and really knew the business. She did a walk-through of our home and created a laundry list of (optional) improvements that would help sell our house. After only 3 business days, we sold our house at listing price! Additionally, the home appraiser appraised our house at listing price. So, all those minor improvements really paid off. Judy and her team are there to stand by you every step of the process and answer all your questions accurately and promptly. I could not be more pleased with their service and am so entirely grateful for their assistance during this life-changing process! Judy has over 35 years of reality experience and is repeatedly honored as one of The Austin Business Journal's "Top 50" Realtors.

Judy Copple was the Realtor for our home purchase. She was kind, caring, and energetically…read moreattentive throughout the home buying process and always available to our calls, text and emails.! Judy has a wonderful talented team of professionals on her team as well! As we are new and unfamiliar with this area, it was especially valuable that Judy was very familiar and very informative about every neighborhood! It was clear to us as we worked with Judy that she is unwaveringly passionate about real estate, people and her community! We are proud to refer this warm, personable, stellar real estate expert!!

Cheryl was great to work with. An attorney friend recommended me to her, and I'm very glad that I…read morelistened. I had previously been trying to work with my bank, USAA, and it was a real headache. I was never able to speak to the same rep twice, they weren't clear about what I needed to do to get my numbers where they wanted them, and they didn't seem that invested in the process. Cheryl sat down with me and spent time to figure out a plan to get me where I want to be. I'm a small business owner, so getting a mortgage can be even more complicated than it is normally. She gave me a very clear action plan on what I need to do to get the mortgage I want. Really couldn't be happier with her level of service.

My wife and I closed on a house yesterday in Georgetown. Cheryl and Jeff put my loan together…read more Two requirements for a mortgage lender. First is they need to have a strong back end. The local contacts don't ever actually float the mortgage, they assemble the information and submit it to the underwriter who in this case is SWBC in Houston. Secondly they have to be able to understand the input information and get it assembled in the right way to forward it. Huge bonus points if they are professional and nice and dedicated and answer the phone and care about what they do. I'm a veteran and small business owner the combination of which one would think was not that unusual. But the first lender (who worked for the builder) spent three and a half months trying to figure it out only to tell me the week before closing that I could not get the loan. Fortunately my realtor sent me to Cheryl and Jeff. In two weeks with a minimal amount of pain (on my end) they were able to put everything together and get us to closing at a good rate and a wonderfully small cashier's check required. And they got all the bonus points. They are exceptionally nice, professional, accessible (that should be moved from the bonus section to required section) and dedicated. To ME. Working late into the night on my package and just cheerful about it (that part was unsettling.. they are invariably cheerful). I would not hesitate for an instant were I to start again today. Cheryl and Jeff have my thanks and lifetime loyalty.