1. Doug Methner - State Farm Insurance Agent

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Northbrook, IL

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Doug Methner - State Farm Insurance Agent

3.7 (3 reviews)
Open • 9:00 am - 5:00 pm

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Homeowner or property

Car and truck insurance

Life insurance

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Allstate - 95% of my loss

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I mean I've been with Allstate for at least 3 years if not more and I used the stupid drive-wise…read moreI'm just wondering how long do they have to monitor and spy on you before they just give you a discounted rate it's ridiculous that you have to continue when they have years of proven driving safety and no accidents it's ridiculous and they threatened to raise your rate if you don't that needs to stop I've never had to use the insurance of course so there needs to be a cutoff point on this stupid drivewise spying app

ONE OF THE WORST, that their slogan should be. On 08/11/26 a TORNADO! hit our home. I exposed them…read moreon trustpilot and only because of that finally on 09/27/26 they sent an adjuster. This adjuster had the WRONG CLAIM INFORMATION. He clearly did not know what to do. He thought the claim was for one thing but it was for something completely different. He made a phone call and after that he only took some pictures to the site and recited to me the denial of coverage. Just like that. He did not check thoroughly, he did not inspect absolutely anything. I asked him if he was an expert, he said no. But said "you are not covered." After that I received a call, "thank you for being a loyal customer for 5 (five) years ...." we have not missed a $2,145.00 a month for 5 years and now that a tornado hit our home they just said thank you but you are not covered, how about that? In a three way call, the policy holder said to the manager that I was an authorized participant and the allstate representative can talk to me about anything. This adjuster is like, "I don't see you in the contacts list, I won't talk to you, they will receive a denial letter either in an email or in the mail" Clearly this adjuster not only had the wrong claim information he did not have any information at all. It speaks volumes about allstate itself. Shame on you allstate, shame on you. When the manager and I spoke on the phone he assured me that we were covered, that they will take care of our home, and now this, they just make fun of their loyal customers and take their money that's all. shame on you allstate, shame on you.

Total Insurance Services

Total Insurance Services

(5 reviews)

Sometimes the best of things come about by luck. I bought a building about 16 years -- a fourflat…read more- in Chicago, owned by a Ukranian woman whose family had had insurance with a by-then elderly man for many, many years. I continued the insurance as that man's agency morphed into Total Insurance in the Northbrook suburbs over the years. I was lucky that I did. About 14 years ago the City of Chicago's ward superintendent ran his City vehicle into the building, taking out about 30 feet of the foundation and hitting the building so hard light bulbs unscrewed from the second story overhead lights. Total Insurance and the insurance company counseled me on steering through the City's amazingly complicated process of claims (the City refused to settle for what their own independent appraiser firm suggested for political reasons, until the City relented). Total's advice paid off every step of the lengthy process. As the years went on and I slowly attempted to restore and renovate the building as best I could Total Insurance continued to seek the best and lowest price insurance they could for me, and I finally ended the last few years up obtaining a commercial policy coverage through Total's agent, Brian Koepke. Brian proved himself adept at securing insurance coverage at the cheapest possible rates for a 1900 huge frame four flat that I could not claim had been "gut rehabbed". To do so Brian spent considerable time describing the building and working through the coverages available. Then Brian dealt with the unbelievable confusion of Citimortgage, which kept insisting that there could only be one "Total Insurance" in all the United States. Finally, when Brian made them realize the size and number of policyholders Total Insurance (in Northbrook represents), they relented and created a special coding for "my" Total Insurance so that I could use the escrow account. In obtaining insurance for the right price in the right way, Total Insurance and Brian Koepke proved themselves top-notch. Then, after several years went by, my declining health meant I had to sell the building. Brian proved himself just as diligent then as he had in securing insurance: he kept in touch with the insurer weekly to make sure that the return of premium money to me due to the cancellation of the policy came to me without a hitch. Total is a great company, and Brian is a great agent. The Ukranian woman who sold me the building gave me a great entry into the insurance world!

In light of my recent misfortune auto incident, I was fortunate to have Gary assists me in handling…read morethe claim. He and Andrew from Travelers Insurance work diligently and I was able to get an estimate within hours after initial contact. Outstanding service!

Doug Methner - State Farm Insurance Agent - homeinsurance - Updated October 2026

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