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    Customer Care Insurance

    5.0 (1 review)
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    3 years ago

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    Linares Insurance Group - State Farm Agent

    Linares Insurance Group

    (3 reviews)

    I'm very pleased with the service I've received from Linares Insurance Group in Riverside. I have…read moremy homeowners, auto and umbrella with a company that they represent. I'm a retired CPCU (chartered property & casualty underwriter), although I worked mostly in reinsurance where I gained significant experience with our client insurance companies. Fast, friendly service and knowledgeable staff members. (If this erroneously shows that I live in San Francisco, I don't know where that came from in the past. I'm in La Grange Park, IL.)

    i cancelled because my premium was significantly higher than what i thought was told over the…read morephone. however, the 1 star is not for that, because i recognize its possible that it is my own fault and i did not communicate clearly with the staff. the 1 star is for lack of professionalism and overall experience with them. I called to cancel with them and was told I would immediately receive an email confirming my cancellation. I did not, so I emailed them a few days later confirming my cancellation. They replied 8 days later with an email riddled with spelling and grammar errors, not confirming my cancellation but instead asking if i want my renters insurance to continue or not. furthermore, when you do call them, about 60% of the time you are met with "she's not here right now, i can have her call you back in an hour" which typically means several hours or not at all. ALSO, the 5 star review from Lizbeth H is one of the agents/owner of Linares insurance group. very shady and scummy that you'd write your own business a 5 star review.

    Customer Care Insurance - insurance - Updated May 2026

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