Our stay last week was exceptional! I live in Riverside and booked 2 rooms for my mother's funeral. I called about early check-in @ 7am like I had been told. When I called the young man asked if I would please call back around 9am. Not only did I not have to call back... He called me back and said our rooms were ready!!! Everything was great. Clean rooms, we asked for more towels and they were delivered in no time, we were greeted everytime we walked in and out. Thank you for making a sad and trying time, peaceful for our family! read more

We had to request a baby crib 4 times before it showed up. The front desk said they'd find a way to make it up to us. They never did. Other than that the stay was fine. Nice room with free cookies. read more

REALLY nice hotel with excellent customer service....you'd never know you're in Whittier ;)

I booked their two room suite for my wedding on July 7th because of its convenient location to my wedding venue which was located just across the street. My plan was to use the living area for pre-wedding photos starting at 3:00 pm (check-in time) until approximately 4:45 pm, at which time my photographer was going to head across the street to take photos of my husband and his family prior to the start of our 6:00 pm wedding. To prevent any unnecessary delays with the check-in process, we even paid for the room the day before our wedding. What could go wrong? During our 3:00 pm check-in, we were informed that the suite would not be ready for approximately 20 to 30 more minutes. So there we sat in the lobby with our hair, make-up, bouquets, garment bags and photographer ready to go. At approximately 3:30 pm, the manager calls me to the front desk and gives me the key to my room and we head upstairs half an hour past our check-in time. We get to the door and the key doesn't work at which time housekeeping informs us that the suite is still dirty. We head back downstairs to endure another hour wait for the suite to finally be cleaned at 4:30 pm. Rather than delaying the start of our wedding, we ended up with only approximately 20 minutes of photos in the suite, instead of the full 1 1/4 hour. To make matters worse, the July 7th on-duty manager had assured us he would issue a credit to rectify the problem, but failed to due so and the July 8th on-duty manager had no interest in hearing what happened. I am in the process of notifying their corporate office for compensation associated with not receiving the full usage of the suite and costs associated with loss of my photographer's time. read more

The staff was amazing!! Every one always had a smile. The buffet was a little expensive but it was Father's Day. Wish we could have enjoyed the pool but it was a gloomy day. Overall great experience read more

DoubleTree by Hilton Whittier Los Angeles - Hotels Near Me - Whittier, California

Service all around great also double tree commerce was very nice as well. Location on both could be better but overall good.

The night manager "Jonathan"is extremely rude and has no people skills! I stay here at least once a month for business and have never been treated so rude! Last time I stayed here a fire alarm went off in the middle of the night , and tv didn't work so the front desk said I would get a free breakfast . I never got to use it so when I asked about it at checkin... this clown Jonathan kept saying let me look into it... I stood there and waited and he didn't do anything, instead he got confrontational and accused me of lying! Haha like I'm trying to score a free meal! He assumed I was lying because I couldn't remember the front desk girls name who told me I would get a free breakfast! Then this jerk put me in a room with no water pressure in the shower! Also the ice machine on 4th floor doesn't work! Jonathan you should be fired and go back to jack n the box where you belong! read more

Usually my husband and I love staying in Doubletree hotels. However, our stay in the Whittier location was not that great. Two of our sweatshirts went missing when we were out for the day. And I woke up in the middle of the night with our room smelling terribly of cigarette smoke. Our room window was adjacent to a rooftop so the only thing I could think of was that someone was out there smoking. When I expressed my concerns to the manager through email he said he would call me and he never did. It's unfortunate that this was not remedied. read more

This branch of Hilton Hotels was fantastic!!! From rooms to staff to area and accomadations this was fabulous!

I've stayed here a couple of times and had a good experience the first time. The second time was marred by a fire alarm that went off at around three in the morning. I went out in the hallway and smelled cigarette smoke so obviously it was due to people smoking in their room and setting off the alarm. I still went outside with my friend for a few minutes and saw the fire department had arrived. After awhile it was certain nothing was wrong and people were allowed to return to their rooms. Everything else was satisfactory but the staff has to get a handle on this because I saw a previous review where the same thing happened. read more

Just left after a 2 week stay due to being quarantined. The room was nice. The beds were comfy and clean. The staff were all pretty welcoming and friendly. One thing that really was a bummer was that there are no microwaves in the rooms. My boyfriend and I were there due to covid quarantine and that would've helped TREMENDOUSLY! All in all it was a nice stay and anytime I called the front desk for supplies they were brought up within minutes. Thank you Doubletree Whittier! read more

Eh, it's one of their really dumpy locations. I travel a ton and often try to stay at a Hilton because they're typically nicer than a Holiday Inn. Also, with status, I get a little more perks... which goes a long way when you're at a hotel 5 days a week. This location is really close to my workplace, which is why I stayed here twice. After the second time, never again. First time, I stayed on their non-Hilton Honors floor. I didn't think it would be such a big deal, but boy was I wrong. The room I was given was absolutely disgusting, but it was the last room available. A wall lamp was detached completely from the sockets - basically hanging by the wires. How dangerous. The whole room felt damp and the carpet looked really dirty. It just felt old. When I tried to take a shower, I realized that the water in the tub didn't drain because there was a GIANT HAIRBALL stuck in the drain. Oh. My. God. I pulled up the drain stopper and I couldn't even remove it because all you saw was a giant ball of hair. I immediately called front desk because I was basically wading in ankle-deep water. But I was informed that housekeeping has left for the day so the soonest they can come and fix my problem is early morning. Ugh. I had them come before I took my morning shower. Thankfully they were punctual and the maintenance guy was really nice and efficient. It wasn't a good experience, but I figured they were worth another chance. Second time, I stayed on their Hilton Honors floor... I think on the 8th floor. The room on this floor seemed more comfortable and well-maintained; it just feels cleaner and newer. The towels were SO plush. I don't know if that's the case for every room on the 8th floor or if I just happened to get a new batch, but it was so nice! I ordered takeout but they didn't give me any utensils. Since they have an onsite restaurant, I figured I could call the front desk and ask for a spoon and a fork. Goodness, I didn't think it was such a difficult request. I had to call twice, and after waiting 90 minutes, no one bothered to bring me any utensils. I don't understand! I was told both times that it would be brought up immediately, yet I never got them. Sigh, pitiful customer service. Then my heater breaks, but they fixed it in a timely manner. Neighborhood is not the best. A lot of sketchy people park in the parking lot, not the most secure. But I guess you can also park in the structure but I typically prefer to park outside. Just never a smooth stay at this hotel. I think my time here has come to an end. It's just not worth the hassle even if it only takes me 15 minutes to get to my workplace. There are better Hilton properties elsewhere. If you actually want to sleep, I suggest you don't stay here. read more

Thank you for saving us from our terrible motel experience. We booked through Hotels.com. I called ahead and said we would be arriving around 2 AM. When I arrived, the front desk was helpful and empathetic to the reason I had to change places to stay. The room was clean and staff was friendly. It was just what we needed after a horrible first night experience at the Sahara Motel in Buena Park. Thank you again! read more

I know nothing about the area and booked this room by mistake. I meant to stay somewhere closer to Dodger Stadium, but this place was so nice I would stay here again - even with the one hour drive to the stadium. The hotel lobby is clean and well appointed. The front desk staff are very nice and laughed politely when I asked for about 8 cookies. (Unfortunately, they only gave me one.) I'm not gonna lie, the warm cookie is what kept me going during the last hour of my drive to this place during rush hour traffic. Bonus: parking was free and plentiful. And Wi-Fi was free. The room is excellent for the price, but there were two different bulbs out in the bathroom. And I appreciate nice scents, but the strong lemongrass odor was a little much for me. Luckily my warm cookie made up for it. The hotel and room are great for the price, but it's the darling neighborhood surrounding the hotel is what really drove this review to 4 stars. This very large hotel sits at the end of a charming downtown area with white lights wrapped around the trees lining the streets and boutiques and restaurants everywhere you look. We didn't even chill in the hotel for 20 minutes before exploring the neighborhood. read more

Stayed here 3 nights. First time they never cleaned my room till 2 in the afternoon next day gone from 9 am till 2 the next day , again my room never cleaned. I can not believe the terrible service. Never ever will I stay here again. read more

Whittier college has a tradition to celebrate graduation every year at this hotel. However this year we have felt the new ownership hasn't respected our tradition. Whittier college has a great impact on this community and city, and we feel this hotel should respect, cherish, and honor this tradition instead of tarnishing it's name. read more

Well considering I paid $159 a night, I expected nice everything. The window on floor 5 is able to move. Plus the tub in my room has a big gash in it and my curtain had a cigarette hole on it. Then no complimentary breakfast! No one wants to wake up then go in town after you spent $159 plus tax plus $50 a night for a deposit to buy more food. Idk seems like a quick way to make more money off guest but oh wait we did get a free cookie when we walked in lol read more

Attended a family wedding it was a great ceremony. But once we got to the hotel for the reception omg nooo AC!!! It was so hot some of us had to hangout in the hallway it was horrible. We didn't stay very long. We kept telling staff bring fans do something. Nothing happened. The temperature outside was 98 degrees. read more

We lived in Whittier for many years and came back for a friend's celebration (50th anniversary). We were thrilled to see that the former Radisson was now a Hilton hotel, as we're Hilton Honors members and always have to stay a distance from (so that we can stay w/Hilton) those we are seeing. We stayed VERY soon after it became a Hilton - so . . changes being made. Front desk staff were so pleasant and helpful, and the dining room staff was sooo nice. They were most gracious and professional when we asked about a couple different items typically available with the Doubletree breakfast buffet that weren't there. They really worked hard to accommodate. As time goes on, I am sure they will make upgrades to the rooms. This is in an area close to the "uptown" area of Whittier - actually in that area. We will definitely stay here when returning "home." WiFi free for those qualifying w/Hilton Honors read more

This hotel has an amazing staff and great service. My stay here was very enjoyable. Clean rooms, close to restaurants and cool little bars, located in a safe part of town. Definitely recommend this hotel to others and I'll even stay again for another stay read more

First time staying here and it was great ! Renee from the restaurant was so helpful and gave us amazing service. The room was nice and clean. The only thing that needs improvement is the bathroom. Overall, my family and I really enjoyed our weekend stay here! read more

Doubletree-Whittier hosted our American Cancer Society Relay For Life Kick-Off and it was outstanding! Their event manager, Trese Childs, met all our needs. The Atrium Ballroom was spectacular. Her staff was very accommodating. The food was delicious. This is a great location to hold an event! read more

Wow... one of the best places to stay in my opinion, staff was outstanding in customer service, and it was easy to find everything and everything was so close and was in walking distance...AAA+ A must stay... read more

I really liked this hotel, the reviews are a bit mixed but I was pleasantly surprised. The room was nice, spacious, and clean. The staff was super great, one of the housekeepers I believe his name was Alex he was super nice, he cleaned our room and always was super attentive to anything else we might need. We also requested a refrigerator which Ryan brought and he was super nice, also helped us heat up some food for our son when there weren't any microwaves available. The pool area was great too! Overall great stay read more

We have been staying here for a few years, but never again. When we recently called the hotel to book a room, they passed us off to central reservations. This took a substantial amount of extra time, they would not give us our normal discount, and they had increased the price for the holiday weekend. (Labor Day) The manager claims they can't book at the front desk because of security reasons...taking a credit card. But they take your card when you check in, doesn't make sense. Because the price was ridiculously high, we stayed at another hotel that will now be our regular place. Since Hilton took over the Radisson, we have been very disappointed, especially with noise. The Hilton now seems to cater to very large late night parties, and are part of some sort of tour route...with commercial buses filled with tourists. It's not the sweet place it use to be. read more

Still waiting to hear back from a promised call from a manager here for how we were treated and misquoted about our rates. This place is probably good until you need some help. read more

I highly recommend this hotel for accessibility. the ada room is the best i have stayed in. roll in shower, sensor light in bathroom, room door opens with out spring lock, very easy to get in and out of the room. the bed is the right hight, easy to get in and out of. if you are mobility challenged, this hotel meets ada standard perfectly. i will seek out other double tree hotels in the future in hope they all have the same high standard. read more

As mentioned by Robert below, it is almost impossible to speak with the manager (Henry) if you have an issue. I had an issue and I could never get beyond the front desk to speak to someone that had authority. So I had to do an end run and file a formal complaint with Hilton Corporate. The formal complaint forced Henry to address my issue. After finally speaking with him I found him unhelpful and uncaring for my particular concerns. I had cancelled my room the day before my stay due to circumstances beyond my control. All Henry could do was state their policy allows them to charge me over $200 for that room, and he was going to provide no leeway on that policy and was unwilling to consider any other option that might lead to a satisfactory conclusion for me as a customer. The party we were travelling also cancelled their room and were not penalized this way so I was very concerned that this Whittier branch or perhaps Henry himself was applying an unequal and unfair policy towards who is penalized for cancellations and who is not. Henry did not care about my concerns and I was left with a feeling that he has no desire to satisfy his customers, which is odd since this is a customer driven industry that he is making the decisions for. I strongly recommend you avoid this Whittier branch because the manager is not customer driven will not go to bat for you if you have a issue there. read more

The staff of the hotel were helpful, cheerful and welcoming. Room was nice, clean and quiet. Unfortunately, we ate in their restaurant for dinner and that was a disaster. The waiter was also the bartender. He was very polite and helpful when he had time to act as our waiter. We ordered a hamburger med/rare- it was dry and well done, grey in the middle. There was so much lettuce, some of it had to be removed so the burger didn't slide out of the bun. We also ordered salmon with rice, veg. and a "miso glaze". It arrived over-cooked with 'catsup' and a bunch of sage leaves scattered over the top. The "creme brûlée" was a 'flan' in a tin with burnt sugar over the top. Now there was also a wedding dinner going on so that may have caused the delay in service.....it took 2.5 hours to have this ' dinner ' served. Really the worst experience and very over priced. read more

Made reservations over 6 months for a junior suite. Get there and check in and then they told that they tell me they don't have my suite that I booked and paid for. They tell me they are sold out and here is a regular room with a pool side patio instead at a discounted rate of $20 off a Members Honors price. Pool was all clouding and you couldn't see the bottom, yet they were owning people to swim in it. Also, the bar isn't staffed until 6:30pm on a Saturday night. read more

Very nice staff, I was acknowledged whenever i walked in or out of the hotel. The room i stayed at was pretty clean so no complaints there. The only downfall i didnt like about the hotel was that the walls are paper thin, and when i tried turning on the heater, it smelled terribly, i had to turn it off and open a window so that it can air out. Other than that, everything was good. The cookies they give when you check in are really what won me over lol. read more

Second staying at this hotel for a family visit around town, I must say I enjoyed my stay very much. Every person working here is so nice, like really everyone! Completely accommodate your stay by first offering you these amazing delicious walnut chocolate cookies that you'll end up not getting enough of . They give as much as you want if you ask at the counter. When they ran out and had some again, they brought it directly to where I was. The room was very clean, spacious, and comfortable. I noticed they had an iPhone radio/ speaker on one of the small top draws you can use. Also has a mini fridge and a coffee maker with 3 types of instant coffee packages and 3 types of tea bags. The small restaurant located inside also was great. I got the turkey club sandwich and it was sooo good. Also the Fresh cut potato fries were nice and crispy. Oh yeah, at the entrance they have a fruit water that you can get as often as you like and that also is good. The neighborhood is quiet but there is a lot of places to eat around or pass some time jogging. Overall I really liked my stay of two night here read more

Will not be back.old hotel horrible customer service. Staff needs training. The trained staff think they know it all. Just a bad vibes from the get go... read more

2nd time staying here for a business trip. Pretty comfortable stay no real complaints.

Checked in. Good customer service. Was advised many about the hotel rules. Great customer service. Went into room. Disappointed. Toilet leaks in tank. Room not the best. Guess Marriott spoiled me. Expected more but already checked in and paid. Will stay other hotel next time read more

Great staff and service; received my cookie (it's the little things when traveling for work!). Hoping they upgrade the old Radisson rooms. (Luckily, there were no tour groups smoking in the rooms during my stay like the former Radisson). No water for HH and the room was toasty with the ac unit at 65 degrees Hoping they continue to improve...otherwise, heading back to the other Doubletree properties when here on quarterly business trips. read more

The hotel was in a fairly good area and the facilities downstairs and staff were quite adequate and courteous. We stayed in room 716 on a HIlton Honors floor. The bed in this room had clean sheets however the mattress and pillows smelled old and very used. read more

The hotel is clean and the service is good. Bed was comfy, the tub was worn around the drain, and there is one combination bathroom/ closet door. Weird. It's a former Raddison and you can tell. The hotel mentions its uptown Whittier location - unfortunately I found uptown Whittier to be a little sketchy, and a lot of restaurants are closed Monday. Parking is ok but spaces are tight. I stayed here due to my Hilton loyalty, but once the new Home2Suites opens in Azusa, I'll be going three. read more

While the hotel is easy on the eyes and located on the main strip of Uptown Whittier, that's all I came to see it offered. While at the hotel I found the accommodations there are little to none. Starting off with the room. Aside from not being as clean as it should be, or a shower that looked dirty to only find that it's really worn down and not maintained. I had a wedding party at this hotel. It was my personal wedding and little things like a cafe to offer small eats and drinks isn't offered. You are forced to buy room service or eat out. I was left a gift at the front desk. It was never given to me until the following day when I went to ask for it myself. They couldn't accommodate a simple late check out for no one in my my entire party who were staying at the hotel and wanted to enjoy the brunch that we were all paying and having at that same hotel early on the morning of check out which added a stress of having to rush (all of which was communicated as well and yet nothing). They were quick to dismiss an issue that I had with a rude housekeeper who didn't want to give me clean towels when asking for them. They didn't have a bottle opener that they could bring to my room to help open some bottles to celebrate. When it came down to it, it felt like glorified camping since I have to bring every single thing myself and things are still dirty and worn out. I'm only giving it a 2 star because the bed was comfortable and the location. Otherwise this would have been a easy 1 star review. They definitely need to work on better accommodations overall to help improve customer service and experience. read more

At check on, I was given no information. I received my room key and that was it. No internet info, no restaurant info. My room has seen better days. Bathroom sink leaks, mold on the bathroom ceiling. Obviously there is a leak. No hook in bathroom for towels. Looks like it was ripped off the door and never replaced. Plugged iron in and tripped breaker in the room. Was away from room all day and did not get back until early evening. No one ever came into room to freshen up. Go down for breakfast and ask front desk for details. Gives me price and I head over and grab a coffee. Go to set my bag down and I get yelled at because it's not open yet. First of all the front desk could have said something. Second it was only five minutes before it opened. Why not say, buffet isn't open yet but have a seat and we will be finished setting up in a few minutes. Just rude and unwelcoming environment all around. read more