This place was awesome. Last year, it wasn't so great but they renovated and now it's better. Immediately when I walked in, I was greeted with a warm welcome and they took my bags to my room. They gave me a bottle of water and a bag of chips as refreshments. I was trying to make it quick because I had some errands and they satisfied that! I don't know how they explained where everything in the hotel is, answered my questions, complimented me, and gave me my keycard all within 5 minutes max. There was an elevator man who was also very nice and we had a little chat on the way up. When I reached my floor, it had an insane view. I didn't pay extra for it or anything, so I was surprised. When I walked into my room, it was like my own room but 10x better. The sheets were neatly folded, tucked in (not too much), and clean. The TV and remote set was more modern, maybe 2022 so I was impressed with that too. I also asked for a one queen size bed room, but the staff were so kind to bump me up to a two bed king size suite. I am not sure if that is possible, but that is what they said! Anyways, the room was perfect, the food was pretty decent, and overall, it was a great hotel! Also, shout out to Patrick, Alicia, Mac, and Stefanie for making this experience great! I would and am planning to come here again next time I come! read more

Great hotel and super friendly staff! We were in town this weekend for a cousin's college graduation dinner. We have a bunch of family that lives close but decided to book a room since we would be in Canton. Plus, I wanted to see some of the local sites. Checkin is at 4pm but was able to get in a bit early at 3pm. We were warmly greeted with a little gift bag of water and the famous double tree cookies. The hotel was recently renovated and they did an excellent job. It looks great. As a Diamond member, we lucked into a complementary Hilton Honors upgrade to a King Suite! I absolutely love when that happens and really appreciate it. The room was amazing. Comfy bed and plenty of space with the main room, the bedroom, and the bathroom. I really liked that the bathroom had that separate private toilet. If you have the Hilton Honors app you have TV controls built in. The room had a full size ironing board, two HD flatscreens, and a mini fridge. The hotel has an excellent fitness center and an indoor pool. We even worked in some indoor pool time this cold snowy December. I would absolutely stay here again. Only downside was the bedroom thermostat was offline and it was a bit cold (but the living room still worked, and oh there no hot tub. It looked like they made it a planter). We opted for the parking garage for a $8 fee which was so reasonable. Morning coffee is offered in the lobby and good food in the hotel restaurant. Definitely leaving 5 stars for quality and staff! read more

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Based on the mostly good reviews we chose to stay at this hotel. When we arrived the first thing I noticed is that all the windows, glass doors, elevator buttons, etc. all had lots of fingers prints and generally just looked like they hadn't been cleaned in a while. When we got into our room our AC was not working. Called the front desk and someone came up right away and successfully fixed the AC. As I looked around the room a little more I noticed candy wrappers on the floor and then upon closer inspection there were someone's contacts on the floor and other crumbs - as in the room had not been vacuumed. Everything was dusty. We had an old bar of soap left in the shower. So we called the front desk and they moved us into another room on the same floor. When we got into the next room it smelled better and was cool from the AC. Then I saw old French fries on the floor and again ... someone's contacts under the dusty night stand !! Went down to the front desk to talk to receptionist they said they didn't have anyone there to clean the rooms at that time, but could move us again if we wanted. We were traveling with others at the same time and their room, on the same floor, also had crumbs and dust. We decided to just stay in the room because the bathroom looked clean and 3 rooms in the same shape we didn't have high hopes for anything different from moving again. We were traveling with a toddler and had to clean the floor ourselves. Would not stay here again. read more

DoubleTree by Hilton Canton Downtown - A contact, dust, and crumbs. - Hotels Near Me - Canton, Ohio

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I was traveling with my kids and chose this hotel for them, because it has a pool and room service. Well, there was an issue with the TV that required a tech to come up, he did, and he fixed it. The room service wasn't really room service, you had to go down to the restaurant and pick it up, and I don't like leaving the kids alone in a hotel room. Lastly, the pool was out of order and no discount or even really an apology was offered. Finally, a man showed up while I was checking in, who looked like he was high on something. He couldn't produce identification or a credit card, but they let him pay cash and stay anyway. It seems like that might be against the law? At any rate, not a great place to stay.Oh yeah--and the parking situation isn't great. They recommended parking in the post office lot! read more

I was in for a convention and this was my second time. Last year they seemed ill prepared but a big improvement this time around. The front desk staff was always nice and helpful. They offered great information about alternative transportation offerings since Uber & Lyft were not always easy to get. They also handed out complementary panchos when it rained. The bar and restaurant were much better staffed this year and the workers were much more pleasant to deal with, they really did a nice job handling the large groups of people from our event. One issue was my room was never service. The room itself was clean upon checking and the bedding was comfortable. The first morning I was there I told them it wasn't necessary to service my room but I did expect them to service the room the following day. The following day I was out of my room at the conference from 10-4 and was surprised it hadn't been cleaned. I thought about calling to have it taken care of but honestly needed a nap before the next way of events began. The hotel offers a nice indoor pool and gym located on the 2nd floor. If in town it's a nice option to consider. read more

DoubleTree by Hilton Canton Downtown - Hotels Near Me - Canton, Ohio

Very clean and quiet. Front desk staff friendly and attentive. Inexpensive garage parking across the street. read more

My wife and I had an excellent visit here, beginning with the incredibly welcoming greeting from Ky, who was staffing the reception desk (including the warm cookies, by the way). Ky was engaging, friendly, and helpful. The other staff people we met were unusually welcoming and friendly, too. Our room was excellent, spacious and well designed. The location is great, just a short walk to the Canton Classic Car Museum (a gem worth visiting even if you're not that into cars) and the beautiful Palace Theater. read more

The manager Candy was a lot of help and a great amount of loving her job was shown. I would recommend a stay here. It's easy to get to the airport and it's not to far from a nice shop read more

very very very very very very very very very very very very very very very very very very very very very very nice.but theres nothing to do in canton except the football Hall of Fame read more

Let's start with the cookies! Complimentary and WARM!! Hearty and delicious! Second, the staff was great! They answers all questions and were courteous! The price was nice. The beds were comfortable as were the pillows! Magnificent! If you are ever in Canton stop here! Thanks for a memorable stay Doubletree!!! Of if you want a pillow you can get on online as they sell their linens! I got 2 pillows I loved them soooo much! read more

Love the beds, love the front desk staff and a good location.

I called this location and was told they had one room available! So I said I would take the room and when the woman I was speaking to asked about the Hilton honors I said that I had the honor program. When she asked my account number and explained the points and how they would work she put me on hold because I questioned her about my account. When she came back she told me that the room I wanted was booked ! I asked her how she could do that to me and all she said was "sorry but we are all booked for the weekend " I told her she was very unprofessional with how she handled things and all she would say was "sorry " I went to another hotel, cheaper and more friendly! read more

Gorgeous room. Fast, courteous, and efficient service provided by the entire staff. Amazing COOKIES that I have come to expect from this chain too! All this and available for a very reasonable price. If you are planning a trip to this area, I would recommend this location!! read more

Amazing staff! Check in was super easy from the app, but I wanted a key just in case. The front desk also got us warm cookies, bottled water, all with a wonderful attitude and friendly small talk. We randomly needed a pair of pliers to fix a hair accessory and they brought a pair up right away! The bar staff was great too, drink prices weren't bad. Breakfast was ok, about $20 for the buffet. Parking was a little inconvenient at $8 a day but I've seen worse. Walking distance to so many things made it an easy place to stay. The room was very clean and the bed was comfortable. No pen or paper in the room, which is probably a result of Covid, but this is the first time I needed it and didn't have it. Also only 2 towel were provided, so just ask for more right off the bat. My only complaint would be that when the Heater kicked on it was very loud for a few minutes, but once it got going to quieted down. It was a great stay with very friendly people. Will recommend! read more

Let me start if you are checking in during the night time. Justin and LaMonica are the best people!! Really nice people and respectable. The bar closes at 11 pm during the week but Justin and Monica treated my group and I like a family. read more

Very nice hotel. Clean and comfortable beds. The sports bar is also really great with strong drinks.

Parking is a little bit of a walk through a bridge to hotel if you park on 3rd floor. Hotel is very nice and clean. Staff was friendly and accommodating. It was a quick trip to Gervasi Vineyard for our anniversary. Free cookies at desk was a great little snack after a long drive. I wish there were vending machines. Couldn't find any. Hotel pool was refreshing. No hot tub but very clean. Thanks read more

Nicest hotel in canton. Understaffed, but so who isn't right now. Avoid the hash at breakfast.

Just spent 4 nights at the hotel and it was a great experience. Welcoming and helpful staff, clean and modern hotel with a nice downtown location. The room was very nice and I loved the shower. A well appointed fitness center got my attention all but one day of our trip and on Sunday morning my husband and I had the pool all to ourselves for an hour which was quite a treat. Kudos to the front desk and breakfast buffet staff for making it a wonderful visit! read more

I attended a Chamber of Commerce event last week and the dinner they served was amazing! Serving 250 people is a challenge but the meal exceeded all my expectations. It was a perfectly cooked, juicy and tender chicken breast with a light sauce, no breading, with some herbs on top. Came with steamed vegetables and potato slices, also cooked just right. Everybody at my table ate every bite! Thank you DoubleTree of Canton! read more

Great location and rooms seem recently updated. Found parking on street for no cost and overall very happy. Would definitely stay here again. read more

This renovated property is fabulous, the modern upgrades are breathtaking. The staff was kind, professional & friendly. I was there for several days at Thanksgiving and didn't want to leave.I'll be checking in for a few days for Christmas & I'm excited to return. Awesome accommodations!!! read more

Well I always like to try and have experience, but this experience is lack luster. I would think everyone would know how make a good hamburger if not a great. Sweet potato fries way to salty. Eggs dishes and grits and shrimp were good. Also please put ice in the water and juices I like thinking cold!!! read more

The hotel was absolutely beautiful. Very clean with a very plush and comfy bed. I love the bathroom with the bright mirror lights too. Great gym and pool. But the best thing about this fantastic hotel is the extraordinary service. Kimberly, Jennifer, Charles, the front desk sweetie who loves Disney and the housekeepers were absolutely delightful and accommodating. I highly recommend. read more