I do NOT recommend Rhett @ Double Play Pool and Spa I experienced inappropriate, unprofessional, disrespectful, sexist and racial remarks from Rhett. Rhett started services with us having a green pool & charged $560 to have it drained & pressure washed & prorated his $150 mo. service fee. Rhett neglected to turn off our pool pump when he drained the pool. I know that running a pool pump without water can cause damage I notified him & He admitted his error. Not long after his visit when the pool was filled the sweep stopped moving and it wouldn't prime and the pump didn't want to turn off. My husband noticed the timer to turn off the pump was missing. I notified Rhett & He said "it was working when I left". but did come the next day and put on the missing part however didn't set the timer correctly he had it set to run for 14 hours Everything went down hill. I made sure to notify him when issues occurred. He told me if I want him to come out there will be an extra service fee. It was always a mystery as to when Rhett would show up. I locked up my dogs for several hours on many occasions waiting on him My dogs are not vicious but I did so just incase Rhett left the gate open they wouldn't get out. I was patient with Rhett because I understand things come up. The pipes from the pump were leaking water after he was here & we notified him of the leak. Rhett came and looked at it and blamed the previous pool man for the leak and bashed on him and his services. Rhett said he would fix it for $180 to be paid at the time of service. I paid him when he came to work on it but he had to leave for whatever reason. Then for the next 2 days would come but leave and say he would be back in the morning but that turned out to be the afternoon when he came. The pump has been off for 3+days and the water was not circulating at all. He said he would do a clean up on the pool but had not done it yet. I messaged him after the 1st time he left yesterday and I asked if he won't be able to finish the pump today could he at least net the pool. Rhett accused me of blame him for the leaking pipes. I told him I did not say that. He replied by saying "BULLSHIT" He started arguing with me. His text and comments were inappropriate. I respectfully made him aware of his unprofessionalism via text. He didn't seem to like me telling him these things and then he cussed at me again also said Im Blacklisted he made a sexist remark towards me, also told me to go back where I came from, called my Husband names, made a racist comment and ended by called us "wanna be high class piece of shit". He left the job incomplete and my pump in pieces, threw a cigarette in the pump basket left trash and my left my gate open. Double play pool and spa has broke my equipment, overcharged, disrespected, & threatened me all in 3 weeks. Rhett advertised his work on our pool by taking pics of our pools green and then again shortly after it had new water to make it look like he's doing a good job. Rhett's Mom was the one who recommended his service on Nextdoor neighborhood app saying he's a great pool guy and is currently running a deal on prices however she didn't tell me she's his Mom I learned that after we had him come. I see other reviews from clients for Rhett with similar things he did to them. I feel uncomfortable after the sexist comment he made towards me. Rhett knows where I live, how to get into my back yard it doesn't settle well with me that he was thinking about possibly trying to touch me. I don't know why he would even contemplate touching or not touching any clients what so ever. I'm sure Rhett will respond to this and I expect he will try and turn this review all around. I believe he already expected me to post this because he just yesterday responded to another negative review. Sorry everyone for the lengthy message, I do hope it can be used constructively. Attached are screen shots of the conversation and a video of Rhett's work. I would actually like a refund for the job that was left incomplete and worse off. I now need to buy a new pump and will cost over $1000. On top of all the other costs and also now have a large water bill. I hope everyone is able to enlarge the photos to see the things witness for themself the truth of how you treated a customer. Best of luck have a wonderful day. read more