Master Truck and Trailer truly offers exceptional service and support. They took the time to…read moreunderstand my towing requirements and provided me with the necessary information. I purchased an air lift airbag system and installed a fifth wheel puck system for my new Ford F350. Jonathan, John, and Louis were knowledgeable and patient as they guided me through selecting the right system for my specific towing needs, from my camper to my cargo trailer. They also took the time to explain other features and merchandise available at their store, as well as the services and maintenance they can offer for both my truck and trailer. The installation of both the fifth wheel puck system and air lift kit went flawlessly, and MTT exceeded my expectations. my apologies, as I did not get Jon's son's name, but he did a thorough job of explaining how the airlift system works, and what the right set up should be for the various trailers. A very knowledgeable young man. I highly recommend Master Truck and Trailer for any truck or trailer needs you may have.

This place is phenomenal. Honest and knowledgeable. Took my pontoon trailer there last week to get…read morenew bearings all around and a brake assembly and they were done in two days. Just in time for our boat trip!

The pricing was very good with no haggle and no upselling. Delivery time was Amazing as this is the…read morefastest delivery I have ever had for this type of transport. Good communication and good follow up. I would use TCI Logistics again.

If I could give zero stars I would! On July 21, 2026 we placed an order with TCI Logistics to…read moretransport a vehicle we needed to ship from IL to TX. Our request was to pick the car up either August 16, 2026 or August 17, 2026 as the vehicle absolutely had to arrive in TX on August 18, 2026. Dave Pan, the TCI Logistics dispatcher communicated through text message starting around July 13, and continuing over many days assuring they would be able to accommodate our requirements. I received the first call from the transport company on Friday August 14, 2026 stating they had our order and would pick up between 9AM and 12PM on Monday August 17, which would arrive in TX on August 19. While that was not what we agreed upon we messaged Dave Pan to try to get this resolved. Dave did not respond to messages. On Monday, August 17 I received a call from the transport company at 11:59am telling me their truck had broken down and they needed to pick the car up on August 18. After calling Dave Pan at TCI Logistics via phone and having some heated discussions with him at around 12:10pm on August 17 we asked Dave to cancel our pickup request because what they proposed was not what they promised and did not work for us. At that time, we specifically asked Dave to cancel our order and to immediately refund our $150 deposit. As of August 25, we have not received that refund. We called TCI Logistics on August 25 and asked to speak with a manager. We were able to reach the president of TCI, Kalob Antov by phone. He stated to us that he was not going to refund the deposit because we did not cancel. We definitely did request a refund on August 17, 2026 and we have text messages to prove this. Kalob was very rude and used every cuss word in the book blaming us that we did not cancel. I am not sure how anyone can run a business this way and talk to customers they way he did. We ended up having to drive the car to TX so we could get it to the destination on time

Update boat motor im need electrical disgnostics & mechanical ck top & bottom motor & electrical…read morewires

Megan. Since then, purchased 4 more Harleys for a cost of over $100,000. Sad that my letter was…read moreintercepted. I used to love Honda. Now own two.

Mike is very knowledgeable, honest and his prices are fair. I took my 2023 Yamaha 250 hp SHO to him…read moreto get fixed. He ran Yamaha diagnostics on the engine and fixed it within 24 hours. Boat runs great. I will definitely use Baltic marine services again in the future.

If you have a boat and need to get it fixed, do it here. They will take care of all your needs.read more

We stopped by on a whim on a Saturday and it was ungodly hot. Bad call. When the weather is like…read morethat, it is like a friggin sauna in the RV's. But we still had fun and it was great to be able to see and check out all the different make/models. They had a good variety on the lot to peruse, from glamping to keeping it real. The employees were great, very friendly, helpful, and no pressure for folks that were curious. I think they even had free pizza when we got there which is always a good sign ;) They rent too.

If I could give this zero stars I would. Our RV which we purchased new from them was there to be…read morewinterized. I get a call from Ken the service manager stating someone stole the catalytic converter along with 24 others overnight. Seriously? 24 in one knight? Complete negligence for people's very expensive RV's on their property. I have more cameras in/on my home which would detect anything. Your going to tell me the 24 saws alls going for hours didn't attract any attention? They told me to call my insurance company as they are not liable. They were in possession and had the keys. Oddly enough we didn't sign any paperwork when we dropped it off. May or may not have disclaimers. THEN they give us an estimate of about 5K to fix it including six hours of labor. They got us a non OEM catalytic converter. We took the RV out of the with it off and will have it fixed elsewhere. Not implying anything but 24 in one night in what is supposed to be a secure lot, then charging each owner Almost 5K to fix it? You can come to your own conclusions. I had to pay my insurance deductible and think it's bs. NEVER going back there for anything. EVER. Wait until the other 23 start writing their review when the get their RV's out if there

So I cannot "unfeel" what was felt towards the specific individuals at this location, at that…read moremoment, the experience was what it was. I can however say that I was impressed by the upper leadership at camping world . Immediately upon posting the review I was contacted by leadership for details . I did NOT tell them that I was currently in negotiations with a different Camping World location. I was NOT trying to play the "leverage game" and wanted the results to be the result of good (or bad) business practices. It wasn't 24 hours later before I was contacted , apologized to, and informed everything was being "made right". Camping World (as large as they are) still cares about business. I can appreciate that. I do appreciate that. I have since completed the purchase of a new RV and cannot wait to get out on the road this spring . Reviews are like opinions - take them with a Grain of salt (whatever that means). They are an individuals perception of a specific happening at a specific moment. My experience went from positive to negative by the actions and decisions of one individual. Don't let one bad apple ruin your banana split! Thank you Camp World for being professional, caring for the concern of your customers. Looking forward to future dealings and a long relationship Original review: I had an incredibly disappointing experience with Camping World in Wauconda, IL, and I feel compelled to share it as a warning to others. From the moment I walked in, the sales tactics were pushy, aggressive, and entirely focused on closing the deal rather than addressing my needs or ensuring my safety. Despite my lack of experience towing anything longer than 14 feet, they convinced me that towing a trailer over 38 feet long would be "simple" and assured me that "with the double axle design, you won't even know it's there." This was irresponsible advice, especially since I didn't even own a vehicle capable of towing the trailer's UVW of 9,000 pounds. The misinformation didn't stop there. I was told the RV "already had solar" because it had an inverter preinstalled. In reality, the unit was only "prepped for solar" and did not have any panels installed. Additionally, the sales team inaccurately claimed that the heat was "all electric" and not propane-based. It became clear they were simply telling me what they thought I wanted to hear, regardless of whether it was true. This lack of honesty and transparency made me feel misled and manipulated throughout the process. The most frustrating part of my experience came when I placed a deposit to "lock in the price", since the price was "accidently posted way below originally intended". I was assured that the deposit would be refunded if we didn't finalize the purchase. However, after deciding not to proceed with the purchase at this location, things quickly deteriorated. I was initially told that the financial department was closed over the weekend and my refund would be processed on Monday. When Monday came and went without any communication, I followed up only to be rudely informed that they were keeping my deposit for "work done"--despite no work actually being performed on the RV. The lack of professionalism and accountability from Camping World was shocking. Phone calls went unanswered, promises were broken, and I was left feeling disrespected and deceived. The staff showed no interest in resolving my concerns or taking responsibility for their actions. This level of customer service is unacceptable for any business, let alone one as large as Camping World. I strongly urge anyone considering doing business with Camping World in Wauconda to think twice. Their high-pressure sales tactics, misleading information, lack of transparency regarding deposits, and overall poor customer service made for an awful experience. Save yourself the stress and frustration--look elsewhere for a dealership that values honesty, professionalism, and its customers.

Updated to one star. They reached out in the morning to…read moreapologize and would consider to provide a better deal. It seemed like things were improving, and the sales representative promised to call back in an hour. However, it never happened. I called back by 6:30 PM, but the front desk informed me that the sales representative had already left by 3:00 PM. Even if they couldn't provide a better deal, they could have called back and informed me in an hour. But they simply didn't care. They gave me empty, pleasant words and fake good customer service, but their actions spoke volumes. They treated customers like trash. If you buy from this branch, you can expect to receive no service after you sign the paperwork. I called this morning and received my deposit back. I hope my experience can be helpful to you. If you have to do business with them, please avoid the sales, Tim, David and Mike. _______________________________________________ I'm starting to feel like this RV store doesn't prioritize low-end trailer buyers like me. I almost bought a 2027 Coleman 13B here, but I decided against it because I felt it was overpriced. From the beginning, it was clear that they didn't care about a low-end trailer buyer. When I wanted to put down a deposit to secure the trailer, they responded so late that I had to keep emailing them. After I informed them of my decision to change my mind, they remained unresponsive. Consequently, I have decided not to engage in any business with this location, as I feel deeply undervalued. I may still visit again if I see a good promotion here, but otherwise, I'll likely move on to another RV store.

these guys don't even deserve one star a complete sham they screwed up my truck they were a month…read morelate completing it and i had several thousand dollars in repairs to fix their hack job owner will say anything to get your money stay far away i wouldn't let them change a flat tire

Service only: in the last year, 83RV has lost a large number of their service technicians and…read moreservice manager. Prior to this unfortunate set of events they were top notch. Now communication and service is unreliable and terrible. On three separate occasions in 2025 I made appointments for service on my Coachman Galleria, only to learn they 1) forgot the appointments were reserved 2) kept the van for over three weeks without even looking at it, nor communicating with me the challenges they faced. In one case they made some repairs to the awning motor/ sensor which kept opening on its own. Less than a month later we find the problem has returned and they 1) still don't know what is broken/wrong 2) proposed charging me $600 a second time - even though the first solution didn't solve the problem. I can understand why service manager Brett, seems overwhelmed. But he simply does not communicate and provides flippant answers that are unconvincing or not fact based. Until they improve staffing, I recommend you stay clear of the service department.

My wife and I went here after a terrible experience at a major camping RV chain…read more We spoke with Bob and he showed us 5 different models after going through each model a couple of times we went back to his office and starting talking pricing. Bob was very easy to talk with and truly cared about our questions . He answered all of our questions with. A smile on his face which help us feel more confident and comfortable picking out the unit we purchased. We agreed on a time and a date to pick up our new trailer and went through a 3 hour orientation with a another person who was also very nice and answer all of questions with a smile on his face I like to think that we have have made a friend with Bob at 83RV . I would highly recommend stopping buy to look at what they have available, knowing that they will treat you politely and not push anything to you , you do not want or need.