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    Ask the Community - Dotty's

    Eaglewood Resort and Spa

    Eaglewood Resort and Spa

    3.0
    (290 reviews)
    2.3 mi

    It's been a beautiful weekend. The weather has improved since my check-in and I'm taking in the…read moreview of the golf course. The spa and pool could be a option to many but, I'm bar side smoking and enjoying the breeze

    This should have no stars…read more I booked a stay at Eaglewood Resort & Spa through Priceline and had a genuinely awful experience made worse by how Priceline handled it afterward. Worst Hotel stay I have ever experienced. Priceline made it worse by - Misrepresented amenities:The listing advertised amenities that simply weren't available or accessible during our stay. What we booked and what we received were two different things. No out door pool, no golf privileges, no spa steam room, no free WiFi... the list goes on. Undisclosed resort fees: On top of the room rate, we were hit with resort fees that were not made clear at the time of booking. That kind of pricing bait-and-switch shouldn't be allowed on a platform that claims to offer transparent pricing. No running water: During the stay, the room had no running water for an entire day-a basic functioning requirement, not a minor inconvenience. The carpet was dirty, lights and doors were damaged and so was the lamps in the room. The balcony was falling apart and debris was all over the floor. Hazardous accessible room: We had specifically booked an accessible room. The bathtub in that room was unsafe and not actually equipped properly for accessible use. The grout was worn and I fell as a direct result and sustained an injury. Hotel staff deflected responsibility: When I raised these issues directly with hotel staff during the stay, they offered no resolution and instead directed me to take my complaints to Priceline -- even though the hazardous conditions and injury happened on-site, at the property they operate. Failed customer service from Priceline: I then called Priceline multiple times trying to get this resolved. Every call went nowhere no accountability, no real solution offered, and no urgency shown despite the fact that a guest was injured at a property they booked us into. Escalation with no resolution: I've since had to send a formal escalation to Priceline's executive customer service team. And I have called 7 times. No follow up and all emails provided were wrong. As of now, I'm preparing a credit card chargeback, and Better Business Bureau complaint. Neither of these hotel offered a partial refund. Priceline has completely dismissed me entirely.

    Photos
    Prairie restaurant
    Prairie restaurant
    View from our balcony.
    View from our balcony.
    Queen suite- only one bed even though two beds were pictured online.

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    Queen suite- only one bed even though two beds were pictured online.
    Hyatt Place Chicago

    Hyatt Place Chicago

    3.6
    (57 reviews)
    3.3 mi
    $$

    Update: Stayed at Hyatt Place Itasca with my wife for three…read morenights in early March '26. Booked directly through the Hyatt site, using a prepay non-refundable rate, costing about $100 per night. Some additional things of note from previous stay: + large room with double beds, and a sleeper sofa. + the hotel wasn't full, so rooms were available for early check-in. However, it was clearly marked that early check-in might cost an additional charge, depending on your World of Hyatt Tier. A non member would be charged $50 extra for 09:00 to 13:00 check-in, all the way to no charge if Globalist. I'm noticing this at Hyatt's now. + got a chance to use their breakfast on two of the mornings. It had the two hot dishes (an egg dish and a meat dish), along with assortment of continental breakfast items. One thing I really liked was the make-your-own-waffle machines (two of them). The premixed matter is quite good, and the machine is setup so the waffle are not too dense. + they rolled out a service to make the TV in the room be Google Cast eligible. Any app on your mobile device that has 'cast' enabled, can now send it to the TV. Netflix, Disney, and HBO-Go all worked well. The list of TV channels was good as well, with plenty of basic cable channels. It was also good to hear the local news, though we didn't recognize any familiar faces on the broadcasts. It's been a long time since we lived here. + daily housekeeping is available, but if you don't need it, it can be lowered to a basic refresh on every other day. + I made a mistake and left my backpack in the parking lot while we were leaving. The early morning attendant on duty, did some due diligence to figure out who it belonged to, and then gave me a call on my cell before we had gotten too far. This could have turned into a disaster for me, but everyone involved was very helpful and not judgy. It was really appreciated.

    If you can get a decent price, this is a great option as long as you have a car. Although there are…read morea couple of restaurants across from the hotel, there isn't much else that could be considered walking distance. Although it's not centrally located, it is a short drive to the highway entrance and less than 15 min from the mall in Schaumburg. The room itself was comfortable, and the free breakfast, though it was always busy, they seemed good about keeping enough out.

    Photos
    Dirty floor upon check in
    Dirty floor upon check in
    3/26:Sitting area
    3/26:Sitting area
    King room

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    King room
    Bensenville Metra

    Bensenville Metra

    3.0
    (1 review)
    3.3 mi

    I opted for the suburban polar express instead Chicago Polar Express; chicago prices ranges from…read more$35 or $45 for kids, $45 to $55 for adults depending what time schedule and day of the week. Whereas this Bensenville metra station was $16 each for any time slot or day. This was our first Polar Express and didn't know what to expect; suggested time was to arrive 15 mins prior to boarding time and we arrived 30 mins. Upon entry to the station, we were greeted by teenage volunteers dressed as elves and listened to Christmas music. I was disappointed that we arrived early and ended up with obstructed seats on the upper level in the metra which was the worst view for the "performance". I ended up sharing a seat with my 4 year old so that all 3 of us could seat together. It was very claustrophobic, yet I made it a positive experience for my daughter. She enjoyed the Polar Express storytelling, the Christmas theme balloon twisting, and milk carton with small cookie. We took plenty of pictures with the conductor and santa claus. I had to discreetly request one of the elves for a Christmas bell and candycane because my daughter was accidentally missed handed to one during the ride. Food isn't served or for putchase at this event; we were fortunate to have heavily eaten prior to boarding & brought snacks and drinks for the ride. There was either a goody bag for my daughter or there wasn't any available. It's our 1st time and can't compare anything to it and have different expectations for this experience. Thus, 3 stars.

    Photos
    Chridtmas tree, christmas bunny, and chridtmas onesie for the chridtmas theme
    Chridtmas tree, christmas bunny, and chridtmas onesie for the chridtmas theme
    Holiday Train
    Holiday Train
    More Holiday Train

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    More Holiday Train

    Dotty's - casinos - Updated July 2026

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