I opted for the suburban polar express instead Chicago Polar Express; chicago prices ranges from $35 or $45 for kids, $45 to $55 for adults depending what time schedule and day of the week. Whereas this Bensenville metra station was $16 each for any time slot or day.
This was our first Polar Express and didn't know what to expect; suggested time was to arrive 15 mins prior to boarding time and we arrived 30 mins. Upon entry to the station, we were greeted by teenage volunteers dressed as elves and listened to Christmas music.
I was disappointed that we arrived early and ended up with obstructed seats on the upper level in the metra which was the worst view for the "performance". I ended up sharing a seat with my 4 year old so that all 3 of us could seat together. It was very claustrophobic, yet I made it a positive experience for my daughter.
She enjoyed the Polar Express storytelling, the Christmas theme balloon twisting, and milk carton with small cookie. We took plenty of pictures with the conductor and santa claus.
I had to discreetly request one of the elves for a Christmas bell and candycane because my daughter was accidentally missed handed to one during the ride. Food isn't served or for putchase at this event; we were fortunate to have heavily eaten prior to boarding & brought snacks and drinks for the ride.
There was either a goody bag for my daughter or there wasn't any available.
It's our 1st time and can't compare anything to it and have different expectations for this experience. Thus, 3 stars. read more