My mother purchased carpeting from Carpet Gallery. From start to finish, it was a great experience…read more Our project manager was Jeremy. He was exceptional - so patient, friendly, knowledgeable, and helpful. Ronnie and Margarita removed the old carpet and installed the new. They were prompt, professional, extremely hard-working, and did a great job. We have only positive things to say about Carpet Gallery. So glad that we chose them!

I went to the Carpet Gallery in Hagerstown Md in November 2020. I wanted to buy solid colored…read morecarpet that could be cut and bound for seven different sized rooms. I told the salesman that I wanted relatively inexpensive carpet and he showed me some very small sized samples. I paid half of the cost down and it was delivered in January 2021. As it turned out, this carpet was the most horrible looking carpet you would ever want to see, The guys that delivered the carpet demanded the check before the carpet was laid down and told me after I asked about the stain like markings on it, that it would look better after being laid down for a couple days. I did not have my glasses with me, and I hate confrontations , so I waited 2 days and then went back to this empty house I was having work done in. Well the carpet even looked worse , and I called the Carpet Gallery. They refused to offer to do anything about it , and insisted nothing was wrong with it. I filed a complaint with Better Business Bureau, but the Carpet Gallery did not respond. Finally , I reluctantly filed a small claims lawsuit. Unfortunately the judge was not pro consumer and I knew a few minutes into the hearing that he was on the side of the company. That feeling made me nervous and I did not do a good job of presenting my case. I had read before the hearing that it was very difficult to win a carpet lawsuit based on the bad appearance of the carpet. Anyway I can appeal but I don't know if it would be worth the time and effort. So all I can do is warn as many people as possible about this company. Once they get their hands on your money, you are over with them and they will not do anything to satisfy any complaints you might have,

Needed quotes for a floor refinishing. The quote was competitive, if the guy had actually looked at…read morethe floor and saw that some of it was plywood and not all floorboards. Thankfully another company who we asked for a quote showed us this, and give a quote that actually got the job done as needed. A little more attention is required here.

Petersen's is hard to beat; knowledgeable sales person, professional installers, and the best…read moreprice. We will definitely use them again for our next flooring project.

I have wooden stairs and dogs. Not a great combo. Every few years I go in and they help me purchase…read morea remnant that the cut to fit each stair and bind them. This gives me the look I want, a good quality carpet, and my dogs don't go end over and down the stairs. I truly appreciate the great customer service!

NOT A-Okay. One 'good star' for the salesman looking professional and educated. One 'good star' for…read moresuggesting the color scheme even though he knew I was not buying expensive right out the gate and didn't try to pressure me, and one 'good star' for the tech who installed my carpet on this home PROMPTLY- he is the one that deserves the 5 stars. These guys came back to my house 6 times or more for install and cleanup that should have been done the first day. I do understand the demand during Covid and a family emergency, I sincerely do. This morning is the 2nd time they have been out (after me bugging them) to take all of the old rubber backing and staples off my stairs. They were here an hour and a half, and after they left, I STILL have about 50 staples that I can't get to, that DO have enough grip, so they could have if they saw them even with my contractors flashlight- so why, after 90 minutes of them being here and gone, am I, THE PAYING CUSTOMER, scraping old rubber backing off my wooden stairs and vacuuming it up, cleaning it, and finding many more missed staples???? If you like a company that makes you feel like they are doing you a favor by squeezing you in, and spreading the work out in 2 hour intervals, and sometimes not telling you they will not be showing up as scheduled before you drive across state lines to meet them, if you want a company you have stay on top of and still don't get quality work that you agreed on (except my star installer who finally came out alone---after 4 other guys came out in two-hour intervals because they didn't remove all the old backing or even clean the debris they left behind from the initial carpet removal)- so if you have time for these Shenanigans, then call them. Otherwise, don't waste your time. My real estate mother in law is very embarrassed for having referred me to them. She knows the dad, and there is still some old school customer service he has which is key to a great experience- He has it, the son has half of it, and the workers, although nice, can't seem to do a good job or take pride in their work enough to make sure the work is righteous. I am upset to have to write this as I continue to clean the rubber backing they somehow missed even with my spotlight bright enough to shine on the area.

We needed to have our kitchen floor totally replaced. After we chose our pattern, we had the…read moreinstallation scheduled just a few days later. The workmen showed up right on time and did a beautiful job. We couldn't have been more pleased.

Had Tony come over and give estimate on a townhouse we are selling. Explained we just needed…read moresomething reasonably priced and he was right to business. He measured up the square footage and quoted a price. I did son homework of what the cost per square foot should be. He was right on target. Had another company come over for an estimate and they bs the squared footage. I recommend this business for fair prices and honesty. They installed the carpet and had no issues. Thanks

Our experience with Burkholders was excellent in every way. The sales people Ashley and Kim we…read morevery helpful thoughout our project and several changes we needed to make. The installation was perfect Mark and Chris did top notch work cleaned up after themselves and took care of minor issues quickly and professionally

Burkholder's was paid to remove an old fiberglass tub in our primary bathroom and replace it with a…read moretiled shower enclosure, They were also paid to replace the old floor with luxury vinyl tile. Their price was high, but on par with other contractors. Burkholder's sales staff is very professional and their installer is very skilled. However, there were issues. When the installer cut out the old fiberglass shower enclosure, he did nothing to contain the dust. He did not hang plastic or use an air filtration system. Also, he did not have enough tarps to cover the entire floor, so roughly one third of the floor was not protected. Before the installer was about to grout the shower, I learned he was planning to grout the corners and other areas of a shower where dissimilar construction materials meet. Having done many home improvement projects over the years, I was fairly confident those areas should be caulked and not grouted. But I wanted to be certain, so I called the grout manufacturer, Laticrete. I spoke to two technical representatives (one used to work as a professional tile installer), and both advised against grouting those areas because the grout will crack. So, I told the installer to use color matched caulk instead of grout in those areas. He said Burkholder's has never had a problem with the grout cracking, but they would order the caulk that matches the grout. When I returned later to check on his progress, I noticed the entire shower was grouted. I asked him about that and he said the owner instructed him to grout the entire shower and caulk over those areas later. Applying caulk on top of grout is also wrong and something I confirmed with Laticrete. Grout is a porous surface, so there is a high likelihood the caulk will separate from the grout and mold will form under the caulk. I questioned the owner about this in a text and he wrote, "We always caulk after grouting, with no issues." Not true, according to the installer. They never caulk their tiled shower enclosures. The owner knew what he was doing was wrong, but did it anyway. I could have insisted that Burkholder's remove the grout and replace it with color matched caulk, but I was concerned they would do a poor job, just to make a point. So, I asked them to warranty the grout against cracking for 10 years. As expected, they would only agree to warranty the grout for 17 months. The normal warranty is 12 months. After the job was finished, I asked Burkholder's for their MHIC license number, and they could not produce one. In Maryland, unless you are a subcontractor performing work for an MHIC licensed contractor, you must have an MHIC license to do home improvements. That includes bathroom remodels and installing flooring, other than carpet. If you decide to use Burkholder's, make sure they are licensed to do the work you want them to perform. Also, know the law and insist they follow it. In Maryland, you can check the status of a home improvement contractor's license by going to: https://www.dllr.state.md.us/cgi-bin/ElectronicLicensing/OP_search/OP_search.cgi?calling_app=HIC::HIC_qselect

Thank you, thank you, thank you!! I can not express how much I appreciate you and your crew!!…read moreAnyone looking for someone reliable, honest, hard working and has beautiful quality then these are your guys. They have completed several jobs for me from adding new rooms to finishing basements, to putting in tile floors and building fences. It's always been completed on time and for the quoted price. You should expect this from any company but you actually get it from these guys, which is rare this day in age. As with anything problems do come up and this is truly the test of a great contractor. I saved and saved to get wood floors put in my home, took months to get through the refinancing of my hous to afford it. During those months a searched for the perfect flooring and I found it, or so I thought. It was a beautiful cherry solid hard wood flooring by Home Legends and purchased through Home Depot. I moved out all of my furniture, scheduled a week off work and kenneled my dogs. It sucked, to put it frankly, packing up and almost moving out of my house but watching the boxes and boxes of flooring setting in my home waiting for the installation day made it all worth it. The day came, the crew worked hard and had the floor put in during the week they promised and it was gorgeous..... for about 20 minutes. Then the clear coat started to bubble, more and more every day until my floor ( in my entire house ) was a wreck. Rich from Facelift quickly made a claim on my behalf with Home Depot and the manufacturer. Home Legands sent and inspector out to look at my floor and found that it was a defect from the manufacturer and Home Legands promptly reimbursed me for the cost of the flooring.. ONLY the cost of the hard wood flooring. This left both me and Rich in a bind but being the fault was neither of ours and the money was not enough to rip out and reinstall new flooring we decided that sanding and refinishing it would have to work. So another week off work, and kenneling the dogs and the exhausting part of moving out of my home again. Then the sanding began but the only thing it resulted in was some torn up sanders and a floor that could not be refinished due to the wood being the root of the problem and not the clear coat. Getting that phone call makes your stomach drop. 20k down the drain and a floor I can no longer live with. I held my breath and guessed it was time to lawyer up. Who to sue? Home Legands for making and selling faulty products (which I later researched were made in China) or Home Depot for continuing to use them as a supplier knowing all the horror stories people had about them!!! Plus how long would I have to live with no floor!! But those were just rushing thoughts because before I could complete them Rich said he would take on the cost and handle going to court if he has to on my behalf. I could have cried. I write this review from the comfort of my bed that is setting on my new and gorgeous flooring. He and his crew worked 12 hour days to get it done and helped me move my furniture back in place. This is ABOVE and BEYOND anything I would have even asked for someone to do for me and I thank them from the bottom of my heart for taking on this burden and making it right for me. I hope Home Depot makes this right and takes the burden from him and they handle the legal battle with Home Legands. Untimantly it is a problem between the manufacturer and Home Depot because they can quickly get a bad rep for selling defective products and then not honoring there promise to customers for satisfaction. In this case Rich with Facelift remodeling held that promise on their behalf and for that alone they should make this right for him.

We chose Facelift Remodeling to repaint and install hardwood floors throughout our newly purchased…read morehome. Working with Rich and Angie Brunner made the remodeling process easy and painless. From paint choice to choosing floors Angie and Rich were there to help with every decision we needed to make. The team at Facelift Remodeling was professional, polite and efficient. They were on time and completed each phase of the remodel in a timely manner. The painting is impeccable and the floors are more beautiful than we could have ever imagined. In addition to the professional competence that Facelift Remodeling offers, Rich and Angie Brunner are really nice people who simply want to make sure that their customers are happy with the job they've done. We would recommend Facelift Remodeling without hesitation!! We're already considering what projects will be next on our list as we make our house a home. Facelift Remodeling will definitely be the team that we go to in the future.

Have used Mr Forney several times over the past couple of years for rental units. Sometimes the…read morecarpets were in really bad shape but he managed to resurrect them! Timely response, good work, and very fair pricing. You'd have no worries using them for your carpet cleaning.

Excellent work I had carpets and furniture cleaned work was done in a timely manner went over the…read morefurniture several times to make sure it was clean I highly recommend Forneys carpet cleaning

My husband and I are 100% satisfied with HG Flooring. Here is why:…read more 1. Responsiveness - They came out quickly to do the estimate. They answered all texts and emails in a timely manner. 2. Patience - They answered all questions and explained the process to us. They were in no rush to finish the job. Their concern was doing it well. 3. Professional - This company showed up on time every day. They all appeared to enjoy their job as they smiled, laughed.....and I could hear them downstairs happily singing and enjoying each other's company. The employees were kind and explained every step to us. 4. Timeliness - Never late. In fact, they were always a little early. 5. Affordable - This is NOT a cheap process. Keep in mind that there is a lot of labor involved in refinishing a floor. It takes a hours to complete. And when you have the caliber of employees that they have, you've got to pay them well to keep them. And these guys are worth keeping. So no, it is not a cheap job. But I feel like I got more than my money's worth. I could go on and on about how much I recommend this company. Two of my neighbors inquired about their work. I told them I will let them check it out, so hopefully they will get even more business in my area. They deserve it.

Henry and team installed hardwood floors in our living room, dining room, family room, and the…read morestairs. Not only was HG flooring a great price, but their team did an excellent job with installation. We also had them repair/replace a section in our kitchen that had some water damage, and you cannot even see where they installed the new flooring. Everyone on the team was courteous, and highly skilled. I cannot say enough good things to say about them. I will certainly use them again for any future jobs.