Absolutely abysmal service. Extremely expensive and hard to work with. Back in November, I called these guys to fix a logic board in my outside garage door. I immediately told the workers I knew what the problem was, and they just needed to replace the logic board. They spent the next 90 minutes talking to LiftMaster and running up the meter on their visit.
Next, their dispatcher informed me they would order a new logic board, but they had to send it directly to me for some reason. They came back in December only to tell me that they had ordered me the wrong logic board.
FIFTY DAYS after my original call, they finally had the parts and appeared to fix the garage door. The cost for this epic run around and simply snapping in a logic board? $500.
And as a final annoyance, the installers told me they could affix a piece of plastic or metal on top of my unit to further protect the board in the future. He indicated it would be a very simple fix and he'd do it for free. NOT SO. The dispatcher called the next day and wanted another $400 for just that.
Sorry, but cannot recommend these guys. Disorganized. Maybe shady? (why did the parts have to come to my address and not their offices?) Rude dispatcher and ridiculously expensive considering the work done. One good point? The workers and installer actually seemed like pretty nice guys. read more