DO NOT RENT HERE -- stranded in Ireland, nonexistent roadside assistance, and a $3,000 hold five…read moreweeks later We rented two cars from Enterprise for a trip to Ireland for my parents' 50th wedding anniversary. Pickup took a little while, but otherwise we had no complaints initially and both cars seemed fine. Three days into our trip, one of the rentals suddenly stopped going into gear while we were coming down a hill. Thankfully, we were able to get it off the road with the help of FOUR incredibly kind locals who helped us push the car down a side street. That was just the beginning of the nightmare. The roadside assistance/contact information Enterprise provided us was essentially useless. The roadside assistance number and complaint number we were given were OUT OF SERVICE. This included numbers printed on the paperwork/pamphlet AND information provided with the car. The Shannon Airport location would not answer the phone. We spent HOURS stranded trying approximately 20 different numbers before we finally managed to reach someone by calling Enterprise at Dublin Airport. Once we finally got through, there was no replacement car available until the following day. Between the hours wasted on the side of the road, multiple Ubers, phone calls, and waiting for another vehicle, we lost essentially an entire day of an already short and very special family trip. When we returned the vehicle, we were told we would be refunded for the rental. Instead, FIVE WEEKS LATER, Enterprise still has a roughly $3,000 hold on our credit card related to the vehicle. Two weeks into this ordeal, a very helpful woman told us she expected the issue to be resolved and the hold removed by the following week. It wasn't. Today, I was told it could potentially take ANOTHER MONTH before the $3,000 hold is removed. There is absolutely no reason for us to believe we caused damage to this vehicle. Both my father and I regularly drive manual-transmission cars, and we have rented manual vehicles many times without ever damaging a clutch or transmission. The car simply stopped going into gear on the third day of our rental. Mechanical problems can happen. What is unacceptable is renting travelers a vehicle, providing emergency contact numbers that don't work, leaving them stranded for hours, failing to provide a replacement until the next day, disrupting a once-in-a-lifetime family trip, promising a refund, and then tying up $3,000 on their credit card for weeks while telling them it may take another month to resolve. For international travelers especially, this is completely unacceptable. If your rental breaks down, you need to know you can actually reach the company you rented it from. Based on our experience, I would strongly recommend renting elsewhere.

Scammers! I rented a car picking up at Kerry airport at 1pm and dropping off at Shanon airport same…read moreday at 8pm. I inspected the car and photographed some minor damage As I usually do for my own protection. When I went to return the car at Shanon at 8pm no one was there at dropoff facility. I walked the keys to the terminal . I usually like to drop the car off with a person so that they can give me a clean bill, check the fuel as full, etc. I don't like just dropping it off. I have since been told there was damage to the underside of the car near the right rear passenger door. This was totally bogus (besides who inspects the underside of the car!). I had heard this exact same scam story the night before about damage to the underside of a car - how they claim non existent non observable damage and bill you for it. I have requested photo proof from them and never received Anything. The Enterprise operation there is VERY UNETHICAL. Choose a different vendor! These guys are dishonest and trying to scam money for non-existent or pre-existing damage!!!

Warning!! Bait and switch on fees!! The rate quoted is not the rate you will receive!…read more Avis likes to quote you a low rate, but then when you get to the counter you must either buy their insurance or they will charge you a fee to not use their insurance. That's right, a FEE NOT TO USE THIER INSURANCE!! They call it a "security fee" or a "premium location fee." My advice: Don't rent with Avis. Use a company with transparent pricing.

Beware, Ireland is one of the few countries where most credit card rental car coverage-insurance…read more(if you have it) and your US insurance will not provide coverage. I was told Ireland has a very high accident rate. If you book your rental car through the Avis website, it comes with their basic insurance option that has a high deductible for any damages. This however is not stated on their website. If you shop through a third party like Priceline, Expedia, etc, the price will be better than what you will find on Avis' website because those third party sites do not include the Avis basic insurance option. I learned this the hard way at the Avis counter. I ended up paying just over 50 euro a day for their full coverage insurance option. Their basic insurance with the high deductible was priced at a little over 30 euros a day. However, this location will nickel and dime you over everything and anything and my traveling companion didn't want to take any risk. This location will additionally charge you if you plan to drive to/through Northern Ireland. I recommend shopping around and exploring other options if possible

Terrible customer service - charged me for gas when I returned the car full and would not credit me…read moreuntil Amex got involved - shout out to Amex - would not respond to customer service issues about the gas. Tried to tell me I had an accident and make me sign a consent which I refused for non existent damage to a wheel cover. DO NOT USE.

I booked a car hire out of the Shannon Airport Budge office. I also brought proof of my insurance…read more However, because we did not purchase the specific insurance through Budget, we inquired a charge of 40 Eur. Furthermore, we supplied the contract, which states that we owe nothing at the hire desk, nor anything suggesting this charge. The desk clerk concurred but continued to state we owe the fee. What good is a contract if it is not honored? Lastly, the company charges you 90 Eur up front for petrol. Once you return the car, you get refunded the money if the tank is full. This also makes zero sense. Essentially we are all loaning the company 90 Eur for them invest/use as see fit/etc. I have booked many cars in Ireland and never had this experience. I would not recommend or use again.

Once upon a time, this Faerie Queen was here and rented a car for a week. Love that this is the…read morerental place front and center upon arrival! The prices were good, unless you need to add insurance (which you have to do), so the charge was significantly more than we initially anticipated. Additionally, there was a new deductible $500 for side mirrors. Overly Steep. The end.

Also caught out by windscreen scam, charged 1200 euros for new windscreen based on tiny mark that…read morewas probably there when I picked the car up and certainly did not warrant replacement of windscreen.

Alright! This review is going up to counter the other hilarious one star reviews. First off. Don't…read morebook through 3rd party vendors. You "save money" by doing so but then you don't because more often than not they don't include insurance. Just book direct. I rented a car for 9 days from Europcar Shannon! I couldn't be more pleased. I drove that thing from Limerick to Omagh, down to Cork and back to Limerick. Over 500 mile journey. Not including all of the castles and foody runs I made! The car was in great condition and had a lot of convenient features. Cruise, Ipod plug, Bluetooth etc. (it was a stickshift.. FYI. But why would you want anything else) lol The crew was helpful and nice, the check in and checkout service was conveniently fast and they shuttled me over from the drop of location to the terminal! I was a little worried cause in the car they had a sticker that said Excessive dirty interior will incur a €100 euro fine. When you have a car for 9 days the dirt in and out of the car adds up quick, I ate a bit in the car. But when I brought it back it was no hassle. My deposit returned the next day and they even kicked back a little money for some fuel. Oh.. and that's another thing.. the gas mileage was GREAT! It was a Hyundai! Overall very pleased! I'm from Las Vegas and I work in customer service and actually work for a Luxury and Exotic car rental! So I know a thing or two. Just because things aren't perfect doesn't negate what I did experience from being 5 stars! So fellow traveler here are a few things I would offer as helpful hints to consider. 1. I paid extra for a SatNav because I was concerned my phone might not get great service (T-Mobile) and I needed directions obviously. The Sat Nav ended up only being used once because I actually had decent enough service virtually everywhere I went so as to use my maps on my phone. So check up on your reception with your provider before you go. That could save you some money. And NO I didn't march back in there and demand a refund on something I only used once. I just accepted it and learned for next time. 2. There is an additional fee for leaving the Republic and going to the North... why? Cause you're technically leaving the country! They were upfront about this but only after I told them in conversation my travels would take me North. So it would be advantageous to share briefly your travel plans so you're on the same page. Now. Tips for Europcar! I hope you're reading, things to consider. Fellow traveler also keep reading ! 1. I wish you would have done a pre rental check with me before hand. As a customer it makes me feel that I'm not going to be tagged for anything I didn't do. It offers peace of mind. Handing me the keys and telling me just jump on in and go. Can be worrying. I took my own photos and video, but gratefully ended up not needing it. 2. Consider putting floor mats down in the car. There were no floor mats and so again, I was especially concerned about the Valeting (detailing for my American friends) fee that would be charged because instead of pulling out the floor mat and cleaning it. All I could see is that the dirt that was building up was just going into the base floor of the car. Again. Little things ease the minds of the customers. Just some things to keep in mind and consider. Overall very Pleased and I recommend them! Thank You Europcar Shannon ! Jake- Las Vegas

Avoid Europcar at all costs. After booking a car online I was shocked when I arrived and the price…read morefor my 7 day rental had More than Doubled. I was told the insurance that I paid for was no good and that I needed their Insurance at an additional $53.75 euros a day ($376.25euro). Then they told me that since I was 1 hour early (flight arrived early) the car wasn't ready so I would need to pay an additional $119.18 euro for basically the same vehicle as an "upgrade". Unfortunately I never read the terrible reviews of all the ways that they scam their customers. If I had known how they scam their customers I would not have rented from them. Again, AVOID EUROPCAR!!

1 star. Absolutely terrible experience with Enterprise. I reserved an automatic car well in…read moreadvance, but due to traffic I was running late. I even tried calling ahead multiple times to let them know, but nobody answered the phone. When I finally arrived, I was told they had given away my automatic car and only had manual vehicles available. Then, to make things worse, they said because I was late they would keep the full payment with absolutely no refund. So despite having a confirmed reservation, attempting to contact them, and arriving the same day, I was left without the vehicle I booked and out the money entirely. This feels like an extremely unfair and scummy business practice. Very disappointing customer service and I would not trust them again.

At first I was going to leave a ONE STAR review but, but the customer service from Dillon, if I…read morerecall the manager's name correctly, made it all right. I was informed by two employees that I was able to drop off my vehicle at the train station. Lo and behold that was far from the truth and missed my train to Belfast, England. Once I had arrived to Enterprise I was not a happy camper what so ever and informed who was working, what was said, and said their was a lot of miscommunication with their staffing. I even paid more money to leave it at "the train station" But the manager drove me back to the train station, reimbursed me for my new tickets, and I believe partial from my first tickets that I purchased for the train. Long story short, the customer service was upheld in the end and they made it right. It was greatly appreciated from my end and people these days, at least in America, don't go above and beyond making a situation correct. Thank you again and appreciate you all working as a team. It really goes a long way.

Brian was incredibly welcoming, easy to get a hold of on WhatsApp and very affordable. If you need…read morea car in Western Ireland, you can't go wrong with Banner Car Hire.

From the owner: Banner Car Rentals is the ideal choice for car hire if you are visiting the West of Ireland…read more Perfectly situated for touring in Clare, Galway, Kerry or any of the surrounding counties, we are based in Ennis, Co. Clare, just 20km from Shannon Airport.

Our flight landed in Shannon after the staff left for the day, although the website had the closing…read morelater. When we arrived the next morning, they were quite helpful and gave a minor upgrade due to the miscommunication, making the best out of an aggravating situation. When we returned the car in Dublin they were quite nice and understood a few scratches on the hedge-side of the car.... Would definitely use them again!!!

Awful!! Arrived in Shannon airport at 4;30 after traveling…read moreall day. Was told by Gail at the counter that they did not have our car that had been prepaid. Although they had the right airline and flight number they showed us arriving at 11;30 not 4;30 as scheduled. She said we would have to contact carrental.com and that our car had been locked away for the evening. Gail was went out of her way to be unhelpful. She said they did have a car that would fit all 4 of us but we would need to pay for the extra fees for the elite series rental for the entire week even if we just used it to get to our hotel and exchanged it it at 5am for our car. She said the managers, Mile and Tom couldn't be reached. We will be returning tomorrow to speak with the manager but PLEASE don't rent from this company!!