Brian was incredibly welcoming, easy to get a hold of on WhatsApp and very affordable. If you need…read morea car in Western Ireland, you can't go wrong with Banner Car Hire.

From the owner: Banner Car Rentals is the ideal choice for car hire if you are visiting the West of Ireland…read more Perfectly situated for touring in Clare, Galway, Kerry or any of the surrounding counties, we are based in Ennis, Co. Clare, just 20km from Shannon Airport.

Great location to rent from. Our flight was delayed 12 hours. I called the 800 number and they…read morecould not guarantee my car would be held. I called directly to the rental desk at Shannon Airport and the agent there said no problem. When we finally arrived the same agent was working and had our van all ready to go. I did not catch his name but he was very tall and a great person to work with. He was busy and handled all of the customers very professionally. We look forward to renting here again in the future.

DO NOT RENT HERE -- stranded in Ireland, nonexistent roadside assistance, and a $3,000 hold five…read moreweeks later We rented two cars from Enterprise for a trip to Ireland for my parents' 50th wedding anniversary. Pickup took a little while, but otherwise we had no complaints initially and both cars seemed fine. Three days into our trip, one of the rentals suddenly stopped going into gear while we were coming down a hill. Thankfully, we were able to get it off the road with the help of FOUR incredibly kind locals who helped us push the car down a side street. That was just the beginning of the nightmare. The roadside assistance/contact information Enterprise provided us was essentially useless. The roadside assistance number and complaint number we were given were OUT OF SERVICE. This included numbers printed on the paperwork/pamphlet AND information provided with the car. The Shannon Airport location would not answer the phone. We spent HOURS stranded trying approximately 20 different numbers before we finally managed to reach someone by calling Enterprise at Dublin Airport. Once we finally got through, there was no replacement car available until the following day. Between the hours wasted on the side of the road, multiple Ubers, phone calls, and waiting for another vehicle, we lost essentially an entire day of an already short and very special family trip. When we returned the vehicle, we were told we would be refunded for the rental. Instead, FIVE WEEKS LATER, Enterprise still has a roughly $3,000 hold on our credit card related to the vehicle. Two weeks into this ordeal, a very helpful woman told us she expected the issue to be resolved and the hold removed by the following week. It wasn't. Today, I was told it could potentially take ANOTHER MONTH before the $3,000 hold is removed. There is absolutely no reason for us to believe we caused damage to this vehicle. Both my father and I regularly drive manual-transmission cars, and we have rented manual vehicles many times without ever damaging a clutch or transmission. The car simply stopped going into gear on the third day of our rental. Mechanical problems can happen. What is unacceptable is renting travelers a vehicle, providing emergency contact numbers that don't work, leaving them stranded for hours, failing to provide a replacement until the next day, disrupting a once-in-a-lifetime family trip, promising a refund, and then tying up $3,000 on their credit card for weeks while telling them it may take another month to resolve. For international travelers especially, this is completely unacceptable. If your rental breaks down, you need to know you can actually reach the company you rented it from. Based on our experience, I would strongly recommend renting elsewhere.

1 star. Absolutely terrible experience with Enterprise. I reserved an automatic car well in…read moreadvance, but due to traffic I was running late. I even tried calling ahead multiple times to let them know, but nobody answered the phone. When I finally arrived, I was told they had given away my automatic car and only had manual vehicles available. Then, to make things worse, they said because I was late they would keep the full payment with absolutely no refund. So despite having a confirmed reservation, attempting to contact them, and arriving the same day, I was left without the vehicle I booked and out the money entirely. This feels like an extremely unfair and scummy business practice. Very disappointing customer service and I would not trust them again.

At first I was going to leave a ONE STAR review but, but the customer service from Dillon, if I…read morerecall the manager's name correctly, made it all right. I was informed by two employees that I was able to drop off my vehicle at the train station. Lo and behold that was far from the truth and missed my train to Belfast, England. Once I had arrived to Enterprise I was not a happy camper what so ever and informed who was working, what was said, and said their was a lot of miscommunication with their staffing. I even paid more money to leave it at "the train station" But the manager drove me back to the train station, reimbursed me for my new tickets, and I believe partial from my first tickets that I purchased for the train. Long story short, the customer service was upheld in the end and they made it right. It was greatly appreciated from my end and people these days, at least in America, don't go above and beyond making a situation correct. Thank you again and appreciate you all working as a team. It really goes a long way.

Once upon a time, this Faerie Queen was here and rented a car for a week. Love that this is the…read morerental place front and center upon arrival! The prices were good, unless you need to add insurance (which you have to do), so the charge was significantly more than we initially anticipated. Additionally, there was a new deductible $500 for side mirrors. Overly Steep. The end.

Also caught out by windscreen scam, charged 1200 euros for new windscreen based on tiny mark that…read morewas probably there when I picked the car up and certainly did not warrant replacement of windscreen.

Terrible customer service - charged me for gas when I returned the car full and would not credit me…read moreuntil Amex got involved - shout out to Amex - would not respond to customer service issues about the gas. Tried to tell me I had an accident and make me sign a consent which I refused for non existent damage to a wheel cover. DO NOT USE.

I booked a car hire out of the Shannon Airport Budge office. I also brought proof of my insurance…read more However, because we did not purchase the specific insurance through Budget, we inquired a charge of 40 Eur. Furthermore, we supplied the contract, which states that we owe nothing at the hire desk, nor anything suggesting this charge. The desk clerk concurred but continued to state we owe the fee. What good is a contract if it is not honored? Lastly, the company charges you 90 Eur up front for petrol. Once you return the car, you get refunded the money if the tank is full. This also makes zero sense. Essentially we are all loaning the company 90 Eur for them invest/use as see fit/etc. I have booked many cars in Ireland and never had this experience. I would not recommend or use again.