Whoever gave them a bad review either was suffering from jet lag or works for Hertz. In my many…read moreyears of renting cars I can't remember a better experience. Help with the process, help with directions, and even a recommendation for an amazing restaurant a long the way, highlighted my experience. Wasn't just the super guy who I drew as my agent, as I witnessed the same courtesies extended by other agents to other customers. They did everything but widen the roads and switch to right side driving!! Prices for a one way were reasonable too.

It's like they heard my American accent and everything changed. Price was Locked in and all off a…read moresudden it goes from 220 to 500 for 3 days!!! We had a reservation set and everything. Listen to the warnings.

Rip off artist! The man I dealt with sat across from me with paperwork which he filled in as he…read moreasked me questions; if I'd like insurance (NO), theft protection (NO), all additional coverage (NO) and car brought back empty (NO). Meanwhile he had checked that I DID want all of that - turned the paper around and I signed it - TRUSTING he had coded my answers. Now I'm fighting and losing with my credit card and owe hundreds more than he told me I would. Plus the car was scratched and large and old. I'm angry at myself for failing to look the contract over myself and disgusted by this unkempt con man. I am 75 years old and thought I was a better judge of character. He gives BUDGET a very bad reputation. I'll never rent from them again. I now see multiple complaints. Close that office and make things right with clients who have been deceived and scammed.

Avoid at all costs athe Budget rental car office in Galway, Ireland. From the start, the customer…read moreservice was horrendous and the entire interaction felt like a bait-and-switch scheme. The only reason they even have 1 is because there is not an option for negative stars. They tried to inform us that we had prepaid our reservation and we were unable to make any changes to the drop-off. We knew we did not pre-pay the reservation because we never do. A quick call to our credit card company confirmed that no such pre-payment had been made. This blatant lie was infuriating and extremely unprofessional. Additionally, the staff attempted to pressure us into purchasing extra insurance, claiming that our credit card only provided basic rental car coverage. They wanted to either put a £3000.00 hold on our card for entire rental period or make us pay £60/day for rental coverage. Once again, our credit card company confirmed that we had full coverage, not basic. When we confronted them with all of this information, with the credit card company still on the phone, Budget suddenly changed their story about our reservation being prepaid, but still claimed they couldn't make any changes to our rental. Ultimately, we went to our reservation online, while standing in the office as they were telling us they could not cancel or make any changes from their computers in the office. We canceled the entire reservation online, more proof we did not pre-pay the reservation. We then asked them to book a one day rental to Dublin. The guy at the counter told us it would be £700+ for the one day rental. We checked booking it online and it came to £200, including all taxes and fees. So yet they lied again. In the end, we just took the train to Dublin. We refuse to do business with crooks. As I said before, avoid this rental company at all costs. We will never use Budget for any rental car future needs. I hope this review helps others avoid a similar ordeal.

BEWARE they will allow you to give them money to rent a car in a country where you cannot drive a…read morerental car!! I prepaid for a rental car from rentalcars.com through Payless for Ireland, and while knowing full well that I was under the age of 25 (you can't rent from the majority of companies in Ireland under that age), didn't notify me of this restriction. Now, the company is refusing to refund me even though I never even saw the car keys; citing a clause in their terms and conditions.

I reserved a Payless rental car through American Express for a total estimated cost of $1097.79,…read moreincluding taxes with the intention of using my American Express card to pay for the rental and cover the insurance through the insurance available to me as a cardholder, underwritten by AMEX Assurance Company. At the time of pick-up, I declined the insurance offered by Payless (because I was already covered by the AMEX insurance), but was then told by the agent in the Eyre Square office that Payless no longer accepted American Express. This was quite a nasty surprise. Fortunately I did have another credit card to use, but was then charged for insurance, as well as a host of other fees for a total amount of $1773.60, almost $700 in excess of the price I had been quoted. Being in a foreign country without the resources and options to counter the unexpected changes, and to avoid problems with already paid for rooms in the south of Ireland, I reluctantly signed the rental agreement. Furthermore, the car had a battery issue and when I needed a jump to start the car, the roadside assistance provided by Payless never showed up, forcing me to wait close to 20 hours (overnight) before the roadside assistance representative, after numerous calls, finally told me to go ahead and use the nearby garage to jump the battery and that they would reimburse me for the cost of both the jump and the night I spent in Dingle due to lack of response from Roadside Assistance. It has been over a week, and the Roadside Assistance representative has yet to respond to the email with which I provided the expense receipts. So the roadside assistance they made me pay for did not work when needed. It appears that the Payless agent lied to me with regard to acceptability of payment with American Express, and also took advantage of me, adding charges far in excess of what I had been quoted. Really makes Payless look sleazy. I guess you get what you pay for. Do not use this office.