Stopped by this gem after eating dinner near by. The guy working was very nice and welcoming. He…read moremade our donuts right in front of us! Awesome Experience and the donuts were amazing. So fresh, they melt in your mouth. Will be back for more!

Super cute spot ! They have so many flavors/ toppings to choose from. The owner is a real nice guy…read moreit's always nice small talk while you wait for your fresh donuts ! They also have a mini donut truck that they cater events with or set up in the surrounding areas , I tried this place when they first opened and haven't been to hickory for awhile so I went on Yelp and couldn't find them I thought they closed but did alil google search & I drove by an LUCKILY it's still there!!! I told the owner I'd make them a Yelp page for foodies like me can find em easier. You won't regret this spot 10/10 recommend ! Right next to sukura so it's perfect for dessert after dinner

Stopped by(Last Saturday) to try their special featuring the limited Milk Bar donut collection. It…read morewas a bit hectic at first, but once inside it wasn't too crowded. I was a little disappointed to find the specialty donuts cost an extra $0.50, but overall it was still a good experience. The staff was pleasant, and I'd definitely return.

We went for coffee and a donut, very good coffee good service I love watching them make donuts. We…read morewere very appreciative of recognition for Veterans Day as my husband served

Love this spot. This is great halfway point heading up to Sugar Mountain from Charlotte. Their…read morecoffee is always hot, fresh and delicious, even with it being a small sudo Dunkin in a gas station. It's easy to spot from 321, and easy in and out. The gas station is awesome with new pumps, always working and always has gas. Prices are inline with surrounding stations and never overpriced. The staff are always friendly and polite. Aside from that, not too much more to report on this one. Overall always a great experience and highly recommend.

From the owner: Stop By or Order Ahead with the Dunkin' App. True to our name, we offer 50+ varieties of donuts,…read morebut you can also enjoy dozens of premium beverages, bagels, breakfast sandwiches and other baked goods.

The food hot and fresh. But I would mostly like to recognize the service. I came before work around…read more6:30 in the morning and the worker Robert noticed I have scrubs on through the drive-through. And gave me the medical discount and i asked him what the medical discount was and he explained it for those in the medical field, and he proceeded to say how much he appreciates us and in i quote " you never know who will be saving your life one day it might be you" and proceeded to thank me. And as a healthcare worker I can say we don't get very much appreciation very often , and that felt very nice and kind to hear. He almost had me in tears. 10/10 service. Amazing employees!!

Service was distrusted. I asked a simple question and had a computer shoved in my face. I was…read moregenuinely trying to ask a question about prices and had an employee just tell me to look at her screen. I wasn't even upset, I was just trying to check in. These employees need a vacation or some stress management because now they take it out on customers who are just trying to order. No one's a swindler, I wish I felt more trusted in this business

I am very disappointed with my experience at this Dunkin. I had received a signature latte that was…read moreway to strong so I politely asked if it could be made sweeter or adjusted. Instead of helping I was told the drink had already been made twice and I just received the drink. When I asked for clarification of what they meant. The manager became rude and unprofessional. Instead of trying to fix the drink or give my money back I was told I would pay again for a new drink. There was no apology no attempt to resolve the issue unless I paid twice for a drink that wasn't made correctly. I'm a regular here I am very disappointed. I rarely complain but this drink was awful and was refused polite service.

This is a great place!…read more The staff are always so friendly, I stop almost daily on the way to work, and the staff have gotten to know my name. They greet me every time and make me feel welcome and at home. The food is always hot and ready, and the drinks are always delicious!! I know this is a silly thing to add, but the restrooms were spotless! It might be a weird thing to judge a place on their restrooms, but if that was the standard, this place gets first prize! Even though they are attached to a gas station, that doesn't stop them from being clean, organized, and friendly! If you need a recommendation, don't hesitate to ask! They do a great job at providing you with what you need! The one time they didn't have the food item I wanted when ordering in the app, they gave me great recommendations for an exchange, or offered to refund me for that item. This is possibly the best Dunkin in the nation!

Great service, wonderful food, fabulous coffee and easy to just use the drive thru. Highly…read morerecommended.

The staff are rude and they complain if you tell them your order is wrong. I have been there a…read morecouple of times and each time is the same with different employees. Don't go there if you want to remain clean because the cups are always sticky and messy.

This is the Best Dunkin in town! I see the same 3 employees every morning and they are hustling…read moreevery day. They smile and are pleasant and my food is always hot and fresh and made just right ! I drive out of my way every day to stop here on the way to work. The 2 ladies and 1 gentleman who work here in the morning work well together and it's teamwork. if you havent tried them You should ! ***** They start my day on a positive feeling every day! Great coffee & food! Excellent customer service !

Nice service all the time , great staff , very helpful, good selection of products , always ready…read moreto make each customer happy . Cheerful , good team !

Had a really disappointing experience at the Conover Dunkin' this morning. I placed a mobile order…read moreand waited by the pickup window. It was busy, and a few other customers were complaining about the wait, but I didn't mind. While waiting for our hot food, I looked through the window to see if our order was being made. The manager, Hope, came outside and accused me of "talking trash" and claimed she could read my lips. I wasn't even speaking about the wait or responding to anyone. It was rude, unprofessional, and made the experience very uncomfortable. I've always respected people in customer service, so to be treated like that was frustrating. I've been a loyal Dunkin' fan for years, but this visit left a bad impression. Dunkin' can do better

Came through and ordered a sweet tea and avocado toast.. everything was fine.. went to window to…read morepay and got my tea.. was waiting on my toast and while waiting I took a sip of my tea.. that tea was so bad I had to open my door and spit it out.. it literally made me sick.. so yes. I told them I did not want the tea or the toast just for the fact that tea was soured and almost fermented.. even the young lady who took my drink I asked her to taste the tea from container and she smelled my cup and said "OMG"... I no longer wanted anything from that store and ask for a refund and manager info to contact them to speak about the issue and let them know that employees are not cleaning tea jugs or changing tea.. when I asked for this info I was greeted by a rude "team lead" she told me I could not have that info for manager.. owner or corporate number to file the complaint and she also proceeded to tell me that it's not her fault people aren't doing their job and ensuring the quality or safety of food and drinks there.. as a team lead that is unacceptable... and yes ma'am that IS YOUR RESPONSIBILITY.. there was at least 5 members in that store.. 2 of them which witnessed our arguments... I once again asked for a refund and she took my card to swipe it for refund and then she walked away from register with my card in hand and at this point I'm livid because why are you not handing my card back??!!??? So when I demanded my card back she continued speaking to me disrespectful and mumbling so YES MAAM I SNATCHED MY CARD BECAUSE WHY ARE YOU ACTING LIKE YOUR ABOUT TO WALK OFF WITH IT??? Then she proceeded in calling me a F****** B****.. Great job Dunkin.. you got some pretty awesome employees and seems like you could care less about who you hire as from reading not just google reviews.. but the 1.6 star rating for this store on yelp.. I don't expect to get a response from this specific franchise owner.. I will not be back and will continue to spread my experience of this store with others in hopes of saving someone from getting truly sick and also treated like crap for something that wasn't the customers fault!!!