Today, Tim was in our home to clean our carpets. There were a few stains that I thought were permanent but he has able to get them out. We have used this company for many years and I would never consider anyone else. Our carpet is over 10 years old and when they finish it looks like new again. BTW we have an indoor 200+ lb English mastiff and two cats. This company is a local gem and I hope that we can do everything possible to keep them here. Thanks Tim for another example of your exceptional service. Cheers. Ron and Julie. read more

I have gone with Don's Carpet Cleaning several times over the years. Recently my parents just had their carpets cleaned in their house 3 bedroom 2 bath and a set of stairs. The price was $568.00, they have went with them as well for many times but they said no more. The person that came over there was young and completed the whole job in 2 hours. There is no way you can do that in 2 hours, I don't care who you are that is not quality. There were still spots and the young man said it would be $20 additional for each spot, they declined because they never heard this before. I am very weary going with them again as this was just very recent and do not want that same individual. read more

Our carpet cleaning team was wonderful. They showed-up a little early. Communicated clearly and courteously throughout their time in our home. And the cleaning service was done thoroughly and quickly. When it's time to have our carpets cleaned again, Don's will definitely be our first call. Pro-Tip: One thing we wished we'd researched more was the necessary dry time for our carpets - about 12-24 hours. We encourage you to learn from our mistake and plan your daily routine accordingly :) read more

I've used Don's carpet cleaning twice now and am impressed with their whole operation. A real live person takes your call, they have a real website (PSA: not everyone has Facebook), they show up on time (shocking now days), they work quickly and the carpets look great. AND their prices are reasonable. read more

I've been a repeat customer of Don's Carpet Cleaning for about 20 years now. They have always done outstanding work, can schedule fairly quick, and are reasonably priced. What l appreciate the most is the ethics of the people they hire. I've always been treated with utmost respect and informed well before, during, and after their services. How many businesses truly care that much?? I will continue to rely on them when l need floors, furniture or whatever else, cleaned right the first time! read more

Very easy to schedule! Very professional when he arrived to clean the carpets. Quote was within 20 bucks of total. Highly recommend! Did an amazing job! read more

Great service! And super reasonable- I have a very heavy traffic rugs but they did awesome- I'll be using them again most definitely

Don's Carpet Cleaning is the Best! Prompt, friendly customer service, honest and up front rates discussed, and the service from Kainoa was professional and friendly from the start with all questions answered. Thank you, Don's!! read more

Trey did a fabulous job on our carpets, especially the dirty stairs leading to our garage. I am amazed at how good everything looks! I highly recommend this company. Great value, professional attitude, excellent outcome. Trey was the best! read more

Whole house carpet cleaning requested. Kylenoah arrived on time, was very polite, well groomed, wearing shoe protectors and knew his job! I have never been 100% satisfied with prior companies we have used, but we were 150% satisfied with the service, care for our home and price. The people in the company are so polite and I appreciate the level of customer care and service. read more

Don't know if good value but did what I wanted and seems like good job. Had them do hallway carpet because of pet urine that happened during home remodel. Only complaint would be spillage during cleanup on wood floor and stairs. read more

Full disclosure, we have dogs. Dons carpet cleaners came out to clean our carpets and stain treated a few areas. We were expecting to have difficulty with some stained spots (and we did). What we didn't expect was the discovery of a bunch of other spots/stains that only came up as the carpet dried. We called them and were told that it was probably because we walked on the carpets before they were dried. This was not the case since we cordoned off the areas and no one had walked on them. They said they would come back to take care of the new spots... for which we thanked them. The technician showed up, did the work and then charged us. It would have been nice to know that they were going to charge before they did the work. A couple of weeks after they had come back, my dog had an upset stomach and made a mess on the carpet. I immediately cleaned it up, did not use chemicals, and the. used our carpet cleaner to get the last of the liquids out of the carpet. The carpet dried and the stain reappeared. I repeated this 4 times to try to get rid of the stain. I have had dogs for most of my life and I have never had a fresh stain reappear like that. I can only assume that it is something that they put on my carpet. I called them and they gave me a lot of excuses; and basically told me I was out of luck. They did offer to come back again (at my cost). I can't say I would recommend this company. read more

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Prompt , professional and did a perfect job! We had a problem with a spot showing up a day later. Travis came back out and using his experience, resolved the issue promptly. We have used Don's for several years and always with good results! Jerry Mjelde read more

I used the same carpet cleaner for 23 years. When they retired, I went looking for a new company. These guys are terrific. They're reliable, professional yet friendly and I'm completely satisfied with their work. Prices are reasonable. Thanks Ben for a job well done! Highly recommend Don's. read more

Just a great job on our carpets! Reasonable pricing, respectful service. All around a great experience!

We just had carpets cleaned with Don's Carpet Cleaners. Scheduling the service was easy. Reminders we're sent out periodically and communication was great. Ben arrived on time and was friendly and professional. He even offered us a military discount. The house looks great read more

Travis was courteous and very pleasant to work with. Great service very nice people.

Don's carpet cleaning service was a breath of fresh air from beginning to end. They were extremely responsive and detailed in communications leading up to the appointment and prompt (actually early...with notification prior) on the day of service. This was extra special since my move out cleaners notified me the night prior, with less than 12 hours before, that they were not able to honor the move out appointment that I carefully planned to occur before the carpet cleaning. Anywho, the young man that cleaned my carpets was respectful and did an amazing job. Thank you. read more

On time, great service, excellent job. This is our second time with the company, and we'll call them again. Mary Ellen D. read more

2020. Needed carpet cleaned around Thanksgiving. Had to reschedule appointment and Deb was a pleasure to work with in accommodating my time change. Avory (and Dan) exceeded all of our expectations in cleaning the carpet. Friendly, professional, and accommodating. We will definitely perform annually exclusively with Don's Carpet Cleaning. read more

Don's Carpet Cleaning did a wonder job getting my carpets cleaned and looking new. Ben arrived on time, quoted the price and had the carpets cleaned fast, but with attention to the mystery spots and entry ways. Great service, decent pricing. Yep, I'm a fan! read more

Short version: They called two and a half hours before my appointment window and told me that either they come now or not at all and I should have predicted that would happen and planned for the abrupt schedule change. Long version: Scheduled me for an arrival between 2:30-3:30pm. The office manager called me at 11:15am the day of to let me know they'd be there around 12... 2.5 hours before the window start time I was told and with a 45 minute notice! I scheduled my carpet clean as the last thing to do before I moved completely out, as recommended by the lady I initially booked the appointment with. Since I was following their advice and finishing up last minute tasks, I couldn't be ready for them so early on such short notice. I told them as much and that I could be ready by 2 instead. She said the tech could be there at 12 and be ready to clean by 1... better I guess, but still 1.5 hours before the given window and still too soon. They refused to honor the time frame or even work with me past that, and said "well... you were told on the phone that it could be before or after, and we'd call you if it was. Honestly... our schedule is subject to change. If the new time doesn't work then you'll need to reschedule. I know you were told this on the phone." I was not told that, by the way. Nor was she the person I initially talked to, and it was incredibly rude of her to accuse me of lying about what I was actually told. I even wrote down the information I received so I could be sure I did not get it wrong. I also don't appreciate the minimal effort to be helpful. Her priority was to shift blame onto me instead of come to a resolution. The response was totally immature, unprofessional, and just plain unnecessary. The professional response would have been to apologize for the miscommunication and figure out a path forward, but that wasn't what was important to her. If by giving a time frame, they meant it was possible they'd show up at any point in the day, then that's what they should have said. Again, they did NOT say that in the least. I guess I made a mistake in expecting them to give an accurate window and not realizing they'd shift it by two and a half hours on a moment's notice. I let them know that I couldn't do another day, as I was leaving the state, and again that I could have everything moved off of the carpet and vacuumed to be ready at 2 for them. The office manager said that wouldn't work and asked if I wanted to cancel. I told her no, I needed to keep the appointment, and that I'd be ready at 2 and they could do what they needed to do if they couldn't make the given time frame work. I guess she cancelled my appointment because nobody ever showed. I had told her that by not fulfilling their commitments, they were leaving me in a bind to fulfill my lease obligations before move out. She let me know she was sorry I felt that way. No, that's not just how I feel, that's what happened. They left me in a bind. Not that it was a genuine response anyway, that phrase is and was meant condescendingly. That's how the office manager was from the start though- not polite, helpful, or understanding at all, just patronizing with snarky, backhanded responses. Anyway, I don't think she did care about me, as one customer, as she said that "they're bringing in plenty of money and have a long cancellations list". ....um, okay. Thanks for letting me know? She did offer to recommend other companies to me though... If you want a company that cares about their customers and upholds commitments, or a company that can provide an accurate arrival window, I would go somewhere else. Or book the 8 o'clock appointment as I was told "that is the only appointment they can guarantee". This company is unreliable, and with such disappointing customer service to boot. Anyway, Chubby Chubby Carpet Cleaners saved the day. They showed up in the time frame they told me, were reasonably priced, were so so so kind and professional, and did a fantastic job! My carpets look better than when I moved in. Check them out! read more

I was very impressed with the job that was done on the carpets. Great price, and carpets look new. Thank you to the young man who cleaned all our carpets! Truly grateful!! read more

I recommend them to clean your carpet above anyone else. I was in a bind because the original carpet cleaner I had scheduled never showed or called and I was placing my house on the market the next day - In comes Don's Carpet Cleaning to save the day! Early the next morning (same day my house went on the market), Ben (from Don's) showed up on time, professionally dressed, cleaned my carpet (to include the stairs), and then gave me detailed instructions to help the carpet dry faster (which was mostly dry immediately after cleaning).  The machine he used stayed in the van, all he brought in was the cleaning hose that reached every inch of the house. No machine = No dents or scratches on walls and doors of a house that is going on the market. And the cleaning products he used smelled really good. They are PROFESSIONAL, proficient, work quickly, and on top of all that - they are family owned. And they also provide detailed billing with fair pricing. read more

We will be replacing our living room carpet because it was soaked with a perfume smell that bothers my wife's allergies. In addition the carpet was gotten so wet it took a day to dry to the touch. read more

I had my carpets cleaned this afternoon today by joe of Don's Carpet Cleaning. It was a good price , he was on time did not take a long time to get them done .He was very friendly and it was great service also . The Steam cleaning that Don carpet uses works good on old cheap carpet like I have . I will call them again next time read more

We are new to the area and are so pleased that Don's Carpet Cleaning was referred to us. We recently moved to Bainbridge Island and contacted Don's Carpet Cleaning to see if they could salvage our off-white sofa which was badly stained during transit with the moving company. Our sofa arrived off the moving truck with multiple dark stains and water stains along the back and sides. Luckily we did not attempt to clean the upholstery ourselves.....It is better left for professionals! Don's Carpet Cleaning was very responsive from our initial call and scheduled us for their next available appointment on the island. We received a timely e-mail reminder of our upcoming appointment and were pleased when they were able to get out a little earlier in the day (with adequate notification). This is a family-owned business and we couldn't have been more pleased with the service that Ben provided. He was very pleasant, professional, kind and well-groomed. He explained what he was going to do and took the time to do his best on removing the stains. We are extremely pleased with the results! Lastly, I shared a little personal info with Ben regarding our move to Washington State. I told him that we had moved out here to seek Integrative Cancer Treatment for my wife. As Ben was packing up the truck, my wife returned home. Ben went out of his way to politely ask my wife if she would be open to him saying a prayer for her. He did not pressure her or make her feel awkward in any way. He simply asked and we were thrilled with his gesture. This is certainly a people-first company. Thank you for the great service! read more

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They did an amazing job on our rental! There were stains that the came out from 2 tenants ago! The guys that came were great! They are my new go to and will be using them in my own home! Sherrie Perez Manchester, WA read more

Wish I could give them 10 stars! For the 5th year in a row I have used Don's Carpet Cleaning for my carpets. I am in love with this company for many reasons... let me count the ways... 1. It is a local, family owned, Christian-based business. 2. The office staff are always friendly, courteous, and helpful. 3. They are always willing to accommodate my schedule. 4. The prices are very reasonable. 5. They are always punctual. 6. We love Ben and Joe. Totally professional, friendly and very efficient. 7. They make my old, tired carpet look refreshed. 8. They are always respectful and take great care to provide superior service!!! Deep appreciation and thanks to everyone at Don's Carpet Cleaning...I'll see you next year!!! read more

Starting with who answered the phone to the carpet technician Ben. They are very personal and very professional. Ben did amazing job. Very sweet young man. Will use them again for sure. read more

I usually don't give somebody 5 stars but Don does such an amazing job he deserves it we have used him for several different jobs and he's always done a phenomenal cleaning shows up on time in his pricing is extremely Fair would recommend highly him read more

I called to get the old wool carpet in a rental cleaned and I was scheduled right in. This is a family-owned and operated business, licensed, bonded and insured. He came on time, was fast, but thorough, and got that pale celery carpet looking almost new. He was very pleasant and careful getting his equipment in and out. If you need carpets cleaned, I think you should call this service. read more

Great job today by Dons carpet cleaning service at very reasonable rates. Recommend them without hesitation

I have called, called again and left a message, submitted a request for contact through their website, and emailed them. I have not once received a response from them over a 4 day period (monday-thursday). I have no choice but to use this company per my rental agreement to have the carpets cleaned before I move out. I am hoping a negative review might get their attention. At this point, I would suggest if you have the option, go with another company. update: Thursday afternoon... they called back (They got my email) and were pleasant and helpful. Scheduled cleaning. after cleaning, I will finish final review. read more

We are renters and after moving in, soon discovered an intense urine smell in our home. Ben came out and was the epitome of professionalism and excellence. From initial contact to finishing the job, Deb and Ben (whom I had contact with) were awesome. They answered every question I had and Ben was expeditious and courteous in our home. Their honesty and commitment to doing a great job was so appreciated. I will absolutely come to them in the future for our carpet cleaning needs. Thank you! read more

I had my carpets cleaned today by Don's Carpet and I was not disappointing. A clean courteous young man was exactly on time and did a very thorough job.The cost was less that the previous company I used and the outcome today was much better. I totally recommend this company! read more

I recommend them to clean your carpet above anyone else. I was in a bind because the original carpet cleaner I had scheduled never showed or called and I was placing my house on the market the next day - In comes Don's Carpet Cleaning to save the day! Early the next morning (same day my house went on the market), Ben (from Don's) showed up on time, professionally dressed, cleaned my carpet (to include the stairs), and then gave me detailed instructions to help the carpet dry faster (which was mostly dry immediately after cleaning).  The machine he used stayed in the van, all he brought in was the cleaning hose that reached every inch of the house. No machine = No dents or scratches on walls and doors of a house that is going on the market. They are PROFESSIONAL, proficient, work quickly, and on top of all that - they are family owned. And they also provide detailed billing with fair pricing. read more

Would highly recommend!!! Very professional and did a wonderful job!! Came right on time and quoted a very fair price, will definitely use again read more

Wow I called while on ferry and made an appointment the same day. I had beautiful new looking carpets by 4 pm. Also the perso. Gave me great advice about how to care for my carpet in the future. Highly recommend this company. read more

We just had our carpets cleaned by Don's, and they were professional, courteous and timely. They exceeded my expectations. The carpets turned out great, the technician was spot on and we'll have them back soon to do our downstairs carpets. I highly recommend them. read more