My was hit last summer on Friday July 19, 2024 and was about to go to California. So I was able to…read morehave my towed to their Blue Ash location that Monday morning on July 22, 2024 and I left for California on July 26, 2024. I returned home on August 19, 2024. Almost month later. And my car wasn't finished. I didn't get my car back until almost the end of September. They had to repair the driver's door and frame because a truck backed into it and put a large hole it and damaged it and the rear tire on the passenger side they said. I could not believe that they had my car so long. I had had another car repaired some years ago from a driver damaging the radiator and the front hood from hitting me in the front and the placevthat I took it to in Western Hills had it fixed in a week. That's crazy.

I am extremely unsatisfied with my service through Gerber Collision & Glass. I've consistently…read morereceived notices for the last month that my car would be done on a specific day. My car has been signed out of the tow shop for them to receive for over a month now. They informed me last week they had all of the parts for the repair. Today, one day before I was supposed to pick it up, they messaged me to let me know it wouldn't be ready until next week. That is unacceptable. They have had my car for over a month now for a bumper and suspension repair. I was relying on their consistent messaging that my vehicle would be ready on a specific date. Even an extra day or two would've not been the end of the world. I was supposed to take the car camping this weekend and now I don't have a vehicle big enough for the trip. Not to mention that it took me 8 calls today to get that information. Only after my eighth call did I finally receive my first call back to tell me that it wouldn't be ready until at least the middle of next week.

A great small business find. Repaired my front fender -- paint had chipped and water was pooling…read morecausing more paint to separate. Car looked good as new when we picked it up. Not a cheap price tag, but very happy with the quality of the work. Highly recommend!

This is the kind of body shop I was looking for. No fancy office and no spotless work areas. The…read moreplace just looks like there is some serious work being done there. They gave me an estimate in about 15 minutes, scheduled me in 3 days later, and completed the work a day sooner than estimated. The repair was perfect, the car was clean, and the price was well below the two other estimates I got. I'll be sure not to lose their business card. Paul F.

Total scam - not run by trustworthy people. I was asked by State Farm to take my vehicle into a…read moreselect location for a quote. CARSTAR Center City was the nearest location, so I went with it. They then refused to send the quote into the insurance company until I promised to do the work through them instead of my repair shop of choice. I again asked that they send in the quote, they said they would, then later the State Farm agent told me they contacted the location and that the quote would not be sent in. I was lied to; this practice is just wrong, and CARSTAR wasted my time - all over a minor repair job. You've earned a 1 star review; I hope losing a customer was worth it.

I came to Center City Collision on the recommendation of a friend and was glad I did. I was in an…read moreaccident and completely totaled the front end of my car; over $10K worth of damage. The amount of work that needed to be done was extensive and I was completely out of my element with what to do. I'm so glad I came to Center City. I don't want anyone to miss these key points I experienced so if you only read a little know this: Center City Collision has: Great Customer Service, Commitment to Quality and Safety, Excellent Communication. And here's why: Great Customer Service: I closed on a house the day my car was supposed to be ready and Chris told me not to worry and to just reach out to him when I was ready; that impressed me. The day I picked up the car, I called ahead and asked if they could check the gas tank (I seriously had just filled it up before the accident and after buying the house and paying for the car, I was a little budget conscious, lol). The receptionist (I can't remember her name but I know she's getting married so I want to give her a shout out ; )) gladly checked the gas level for me. Randy helped me get me situated in the car when I picked it up and encouraged me to contact with ANY questions or concerns. They also covered the rental car costs after my insurance coverage was up. Commitment to Quality and Safety: What impressed me the most was that they truly stood by their words that safety and quality were the most important considerations. There was a sensor that they could not reset without special equipment. They partnered with another shop, which spent $1K to update software, to be able to reset the airbag sensor. When that didn't work, they worked directly with the Subaru dealership to have the problem fixed. Excellent Communication: Due to the amount of work that needed to be done (basically had the front end of my car rebuilt), it took several weeks for the repairs to be completed. Chris contacted me consistently to give me updates and explain what was going on with the car. That sent my mind at ease. After the accident, the communication with the tow company and my insurance were not at all proactive. This was not at all the case with Center City. They made what was a pretty traumatic experience have a positive ending.

Sadly I had one of my vehicles get rear ended and needed to get some work done. The bonus is I…read morecame to Sora's to get the work done. The bumper and tailgate both were damaged and after about a week (had a part delay) the vehicle looks literally brand new again. I only paid my deductible for the work as I called my own insurance to prevent issues dealing with another company. I will be bringing by another vehicle I own to get a quote on the front bumper since it has a lot of rock chips that I would prefer not to see. The did excellent work and I was happy to have used them.

My Ford Explorer was towed without my knowledge from Cedar Village Assisted Living. It was a 2002…read morewhite Ford Explorer.I have important paperwork that I must have. How do I gain access to to retrieve the things I need.I I am an 80 year disabled widow. All of my identity paperwork was in my Car when it wastowedd

I'll be back when I have a real problem. My funny sound was apparently such a simple fix they…read moredidn't even charge me. I really appreciate the integrity and honesty!

I can't say enough good things about this place. I crunched my mirror going trough a drive through…read moreand it messed up my window. A dealer told me I would have to spend thousands of dollars and buy an entire new door to get the window to close all the way. East Hill Garage fixed it hours for under $200! They are honest and do good work.

If you live in the Florence area, do NOT use Bodies by Mikes. Due to their incompetence, they…read morecharged me $500 to have my car released to a different company. please see attached images of the calls out, plus the quotes with his forged date. After a car accident, they received my car on 8/18. I called on 8/19 to ask about getting some personal items out of the car, and getting a quote on the work. They said give us 2 days. I called again on 8/22 after not getting a quote, they acted like she had never talked to me, and that they will get me a quote by Tuesday. I expressed that I don't want to miss the quote because I know the storage fees start at that time. I called again Today, asking where the quote is. They said they didn't know I wanted a quote and assumed I didn't want to fix my car. Wtf?!? I've called over 3 times at this point, why would you ASSUME I didn't want my car fixed?? They transfer me to the owner. He says the front desk girls don't do quotes, and he never got a message from me saying I wanted a quote. It's not his fault, and I need to pay $800 in storage fees to get my car released back to me. After 10 minutes of going back and forth, he finally agrees to knock off 5 days from the storage fee. At that point, I just wanted my car as far as possible from their company, so I said to send me the bill and I will pay it. He sends me the bill 3 hours later, and he now has a tow charge added (even then they billed my insurance), AND has that he received my car on 8/13. They didn't get my car until 8/18!!!!!!!! I call him back correcting him on the date he received my car. He says he will review the cameras and call me back. An hour goes by, he emails me a new bill. Still towing added, with the corrected amount of days. I call my insurance company and ask for them to tow my car somewhere else. The new tow guy calls and says he will be there at 5:05, and he will ask Bodies by Mikes to stay there the extra five minutes to get my car. They told him absolutely not. He calls me and lets me know he will be there first thing in the morning. I say that's fine, I'll go ahead and go make payment on their fees. The office ladies were absolutely rude. Told me they weren't sorry for what happened and added an extra day of fees because they won't stay for the extra 5 minutes. I paid the fees and informed them that it will be towed in the morning, and to release it directly to him. I am beyond pissed. I would have moved my car the SAME DAY of the accident if they had been upfront with the fees, and would not have given them grace on taking so long with the quote. I figured they were a busy small business and was okay with it taking a while. I didn't think my messages weren't being given to the owner, since I was calling THEIR PHONE NUMBER. I would rather dump my beloved car into the Ohio River than ever let them touch my car again.

Terrible place, I chose this place on bad instinct from other reviews. First I'll admit my vehicle…read morehad a significant amount of damage, but with that said, they first tell me the tow charge would be $125, I agree, weeks later they email me the assessment bill which they charged $225 for the tow, and have now had my vehicle almost 3 months, I didn't want to be rude and pushy so I would give 2 weeks at a time before calling for a status report, every time for 3 months now, I was told the same thing. Finally I decided to physically stop by, to find my vehicle in a garage like storage still with no bumper, and visibly little room around my vehicle for any work of any kind. My vehicle is still there, I'm still waiting, still hearing the same words. Do yourself a favor and save yourself of this regrettable decision.

5 months to replace a quarter panel on a 2 year old traverse. What a joke! DO NOT TRUST THIS PLACE…read more Elder abuse.

Good service from great people. My hail repair and bumper repainting look fantastic!read more

I try to put my money where my mouth is and give repeat business. I used Tint Masters for 4…read morevehicles from 2014-2019. I have literally been to all 3 of his locations, from Affinity to both Colerain locations. Mike the owner has always been friendly, but hard to get a hold of at times, and nothing really happens on time, particularly bodywork. But the prices were good for decent quality work. I got a new truck and wanted to get the windows tinted. I called earlier in the day and made an appointment. I get there, tell Mike why I'm here and he tells me I need to make an appointment. I tell him I have one, and he tells me he is running behind and it'll be atleast an hour wait before he can get to me. I told him that wasn't possible and I made an appointment to prevent this. He was apologetic but had no solution. I wasted 90 minutes driving here and back home. This new location didn't appear to have any waiting area, let alone ample parking. Maybe business is so good that organization and scheduling is slipping through the cracks? Either way, I will no longer return. I've had great service in the past. I WAS a repeat customer, but no more.

My repairs are not done. My car has been in this business care since 2.4.23. As a customer I have…read morenot been given reasonable response for the completion of my vehicle for a interior headliner replacement. I had to take it to small claims court and the business countersuit me for a whopping 35K. This is personal now. This is not a business I would recommend. Don't pay anything upfront of you chose to do business with this organization. My repairs once completion should be around 975.00. This has been extremely stressful to myself and family. I am a disabled veteran and I am having separation anxiety. I use this car for business and pleasure. My car is rotting sitting in the same spot for months. Today is 8.28.23. I supplied 99% of the parts and my car was promised to be completed in 1 week. You are taking a chance if you do business with this shop. Good luck!

Mean from out of town and not knowing who to trust or where to go to. They had a very family…read moreoriented & seemed trustworthy. They didn't try to push anything even though the car needed different jobs in the next month or two. Would definitely recommend ulmer's Auto Care, seemed like a great value for the service I received.

From the owner: Formerly Donovan’s Specialty Auto Service, Ulmer’s Auto Care Center proudly continues our legacy of…read moreexcellence in European Auto Repair and Service. Located in the heart of Montgomery, OH, our newly remodeled shop specializes in European vehicles while also providing expert service for a wide variety of makes and models. Whether you own a luxury car, a domestic vehicle, or an imported model, rely on Ulmer’s Auto Care Center as your trusted auto mechanic in Montgomery. Our dedicated team is committed to delivering exceptional service and expertise to ensure your vehicle performs at its best.