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Donner Lake, CA

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6 years ago

Helpful 17
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Tahoe Alpenglow Properties

Tahoe Alpenglow Properties

4.5(30 reviews)
4.9 mi

Good god man! Where do I get started with Chris?! I booked a Lake Tahoe family vacation at his…read moreTruckee property. Before checking in, I sent him multiple messages, and he was always quick to respond. The home was more beautiful than advertised. The part that stands out about Chris is how clear and easy everything was. From check in to check out, every time my family asked me a question, I didn't have to message him or call him, I just looked in the binder that he left for us or I just checked my booking and all answers were there! A day after we left, we realized that we left something behind. I messaged Chris, and the professionalism of how he addressed this situation was phenomenal! My exact words after my experience with TAP were "I don't know how to give more than a 5 star review!" If you're staying anywhere near Lake Tahoe, look up Tahoe Alpenglow properties, you can thank me later.

Just to clarify, everything stated here is true and accurate. It is not defaming to share a factual…read moreaccount of events. It is also not morally right to take one person's money and then take another person's money on top of that. Sometimes fairness has to take precedence over policy. There should be a good faith effort to make things fair for all renters. The unfairness of what happened to us was very disappointing -- renter beware. The timeline is as follows: the reservation was booked on January 31 and my son cancelled on February 21 -- not March 12 as stated. The stay is still several months away. We contacted Airbnb and they are currently reaching out to the host to review the situation. Unfortunately, my son was also blocked from contacting the host after the cancellation, which made it difficult to discuss any possible solutions directly. Our intention in leaving a review was simply to share our experience so others are aware of the cancellation policy before booking. The host also claimed that I threatened to write a review, which is not true -- I only wanted to let people know about the unfairness of this business practice.

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Tahoe Alpenglow Properties
Tahoe Alpenglow Properties
Tahoe Alpenglow Properties

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Donner Lake Village

Donner Lake Village

3.0(107 reviews)
0.9 mi
•$$

Tried booking on VRBO due to an unusually good deal (great cost). Called VRBO to make sure it was…read morevalid and not a scam. VRBO told me to contact the host. I called this host at least 5x before getting anyone, only to be told that the price was incorrect so I should cancel and rebook. When I asked to speak to the manager to try to resolve the issue, he denied responsibility and directed me back to VRBO. Further, he accused me of trying to take advantage of the wrong price. Accusing the customer is never a great idea, especially when she is doing due diligence on a reservation. I responded that I wasn't asking for the listed price but what he could do to help me. Still, he refused to apologize or suggest a solution other than talk to VRBO. Fernando was very rude, and unhelpful. Now I'm waiting to see if he cancels my reservation. Don't go here unless you want to support a business who really doesn't care about your satisfaction as the paying customer.

Our experience was very mixed…read more This was a last minute booking. I made a mistake and booked it for a night earlier than needed. I realized this an hour later, contacted the management company immediately and they would not issue a refund, but did move our reservation to the correct date, so that worked out. The location itself is great. It's right on the lake of Donner Pass Rd, which isn't nearly as busy as in town (this was a summer stay by the way). The room wasn't great though. The walls are *paper thin* We could literally hear every word of the conversation the couple in the next room were having. Whenever they took a shower it sounded like a plane taking off. Thankfully everyone respected the quiet hours. There was also no AC. On top of this, the ceiling fan was on the same light switch as a light over the sink, so I had to climb on a chair and unscrew the lightbulb so we could sleep with the fan on. This place was about $40-50 less per night compared to staying in the Best Western. Although the location was nice, I'll probably look elsewhere next time. Truckee in general has become a very expensive place to stay.

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Donner Lake Village
Donner Lake Village
Donner Lake Village

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Donner Dayz - vacation_rentals - Updated October 2026

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