It's been since January 9th, 2018 that we contacted Donatello Doors regarding the progression of the bubbling, peeling & rusting of our double wrought iron doors which are still under warranty as of today, 11/27/18. The CEO, Robin Haynes, has bucked off the responsibility of finding a repair person to us and has capped the repairs to $1,200! The repair quotes we've received thus far are over $2500! Kirsten & Zaini are ignoring our calls and are not responding to our emails. We have contacted the Consumer Protection Agency in Wyoming, where Donatello is located and Florida, where we reside, as well as the Federal Trade Commission and the Better Business Bureau. You can read our complaint on the BBB website under Donatello's profile. Donatello Doors has ignored the communications to resolve this issue. We purchased from Donatello Doors trusting their extensive written promises of backing up their product should there be an issue and their warranty specifically indicates they will repair to new standard or replace at no charge. The repairs have not happened, and their behavior does not lead to believe they will. We paid a lot of money for these doors and now what we have are two unsightly peeling & rusting 11-foot doors for all that visit our home to see! Buyer beware.... their claims of 100% commitment to excellence and their "A" rating with the Better Business Bureau, from a commitment to 100% customer satisfaction are not true. They claim these standards under their company values and throughout their website. They are not BBB accredited. We are not alone in this issue. There are other Donatello customers with similar issues. Do your research before considering purchasing from Donatello Doors. read more