Do "NOT" waste your time and $. One Star for ordering and installing the right product (carpet). From there on Donaldson Flooring dropped the ball on Quality Control. Continuous wrinkles/elevations in the carpet (ALL rooms). Chuck ignored numerous phone calls and then tried to "bandage" the problems, We still have to live with today, read more

Chuck and his team have done our floor installations at each house over the past 15+ years. They are very professional, friendly, and easy to work work. The latest job included removing some linoleum and carpet in one of the upstairs bathrooms and replacing it with tiles. We already had the tiles from a previous bathroom renovation, so he was able to quickly quote the installation of those and get it on the calendar. The guys were in and out in a day and a half and it looks great overall. He was also able to provide references for someone who could help with a kitchen demo which was awesome! read more

Well, any positive reviews are 99.99% chance its the owner giving himself high fives. He did a terrible job (rookie mistakes) of installing some flooring in my kitchen area and now won't even correct it. He kept saying yeah yeah I'll be there tomorrow but never shows up. I did some checking and his business license is 100% expired, his contractors license has been suspended and of course he isn't bonded anymore. Also, he has a sizable judgement against him as well which he's failed to pay. In summary, stay away from this swindler. Don't trust him any further than you can spit, he's no good. read more

I've actually used this business 2X. Years ago I had the entire downstairs floored and they still look great. And about 3 years ago, they did my upstairs. Their work is good and their service also. I am ready to call them back to have my bathrooms and stairs redone. read more

I understand things can happen and it's alright as long as it's corrected. We had our all of our flooring replaced with new wood and carpet. I've spoke with their carpet installer about correcting his poor installation and he said he would return after he finished a side job. He has never returned. I spoke to Mr. Donaldson regarding the carpet and new baseboard installation that needed to be corrected, he agreed to send someone out to correct their poor workmanship. A subsequent request resulted with the same answer, they would come by to correct it. It's been several years and they haven't returned. I wouldn't hire them again and recommend NO payment until the job is done completely and correctly. read more

Highly recommend! We checked Donaldson Flooring out after a bad experience with M&D and based on a recommendation. Chuck Donaldson was great to work with. He gave us a fair price and was very flexible with our schedule. Travis Donaldson was our installer and his workmanship was great. He was very particular about his work and it turned out amazingly. These guys take pride in their family business. I highly recommend them and will use them again in a heartbeat!!! read more

The worst carpet store I have ever used. Understaffed, don't return calls to correct problems, always an excuse for poor service. They carpeted my whole house with one installer! Had to return to re stretch one bedroom then the next two bedrooms. I have a large hall that connects all the back where bedrooms are and then that had to be redone. Now my living room/dining needs to be restretched and he says he is going to charge me to move any furniture! And, I contacted him in October for the living room job and he still hasn't given me a date. Buyer be ware of mr. Chuck. Never again. read more

I can't say enough good things about my choice to have my flooring done by Donaldson Flooring. Early this summer I started my research into luxury vinyl plank flooring. I received estimates from 4 different companies in the Fairfield Vacaville area. Out of the 4 companies Donaldson Flooring was the 2nd most expensive ( 2 other companies we're less expensive but one did not paint and install baseboards, and the other charged extra for moving furniture and painting baseboards). When Mr. Donaldson came out to do an estimate I explained my need for the new flooring, the most important being my daughter has severe asthma and our 1750 sq.ft.house still had the original carpeting throughout from when the house was built on 2002. Mr. Donaldson not only went above and beyond to help research the type of flooring that would best benefit my family he also suggested we speak to our pediatrician to have him write a letter to be used to get a tax deduction for the flooring since it was being replaced due to a medical condition. We did so and our pediatrician confirmed this was possible and did the appropriate paperwork for us. Ultimately we decided on Armstrong Prism LVP which is a waterproof flooring and we put it throughout the entire house. Mr. Donaldson also was able to work with us concerning timing issues. We had to have the house done in 2 sections, upstairs and then downstairs due to having family visiting from out of state. They completely the upstairs in one week and then came back 2 weeks later to finish the stairs and downstairs. Throughout the entire process they cleaned up each day so that the house was still livable for my family. I have to say Mr. Donaldson and his son Travis almost became like family and I was so thankful to have trust worthy, kind, caring people working in my home around my family and pet. At the end of the project it was kind of sad to know they wouldn't be around anymore! In my opinion I know I couldn't have made a better choice in who I chose to do my flooring. In total the project took approximately 2 weeks. They pulled up all of the carpeting, demoed tile in front of the front doorway and vinyl flooring in the upstairs bathrooms, laid all of the new flooring, painted and installed all new 4in baseboards, and moved all the furniture for me. We are extremely happy with the way it turned out. I love my new floors and my daughter has not had to use her inhaler once since the old carpeting has been gone. Mr. Donaldson (or Mr. Chuck as he became nicknamed by us) and his son Travis are the most caring people I have ever met since hiring people to renovate different parts of my home. I definitely recommend them for all of your flooring needs! read more

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We shopped around for new wood flooring. We got three bids, all remarkably almost identical. What set Donaldson apart in our pick was the nice job done in our kids house and the friendliness of Chuck and his family. Travis installed our complex wood floors so patiently and with incredible care but to block or repeat patterns. We trusted him in our home alone and he was super clean! Job well done. Shop local. read more

I called and asked for an estimate 3 times. These people show no interest if it's not a big job. I left messages and no one called me back. Find a different company who values your business. read more

Chuck went above and beyond for me. I was in search of a transition piece ( a $20 piece). To my surprise it did not matter that I was only spending $20, Chuck and his staff assisted me in finding the right transition piece. He did not have it at his store and he called around and made a trade with another store to get me the right matching piece. He picked it up for me and even delivered it to my house when I was unable to make it back to the store before they closed. Donaldson left me impressed and next time I need flooring, I will be using Donaldson. read more

Donaldson flooring is the best. Don't let these lower reviewers fool you into going anywhere else. I've never had a problem with any work done. Great prices great staff. Chuck is very honest and professional. Travis is very meticulous and ensures perfection. A local business worthy of your money. read more

We spent 18K with this contractor. He had done work with him once before and was excellent. This time different. I year into our warranty we had issues with a "lifetime guaranty" hardwood floor. It was identified as a real product issue by Chuck and the inspector from the Mohawk. From that point the owner, Chuck, despite constant assurance he would fix it quit returning calls and to this date has refused to fix the problem. Additionally, he assured us he would tighten up a poor carpet install in two area and again, never followed up. I called him 15-20 times. So bottom line looks like he may fix your problems but not in our case. I will be filing a complaint about him. PS Check out his Contractor LIcense....Guess what - Suspended! read more

We have had various projects done by Donaldson Flooring. First some Anderson Distressed Hard wood in the kitchen, nook and den. Then Italian Marble flooring in the master bath. A year later we continued the Hardwood in the family room and hall, and Italian Marble in the dining room and Living room. We got great pricing and excellent installation. Trevor does a meticulous job at installation. They even ordered and custom stained my vents on the floor to match my wood! Only down side is that they have gotten so popular and busy that sometimes getting back to you, takes some time, but well worth it read more

I just had Donaldson Flooring lay some tile. The tile does look great. Just do not count on them to complete the job when they say they are going to complete the job. They make to many commitments at the same time. They send one person to do the job that should have 2 to 3 people to do the job. If there are problems and you need to have someone come back you can not get Chuck to return your calls. read more

We were supposed to meet today at 2:30....I'm still waiting because there is a drywall guy here. They didn't call or anything..... Screw this company!!! read more

Years ago I went to Chuck Donaldson to purchase a tiny amount of linoleum for my bathroom floor. I was treated so well and was given as much time as someone that was purchasing a house full of product! No pressure, no double talk. Well....when it came time years later to buy laminate for my entire house, I remembered the wonderful service I received from Chuck and went right to him! He was once again attentive and answered my (many) questions. He was honest and really worked hard to find me the best deal for the quality I wanted. He delivered the product, unloaded it himself, and has even come to our home to answer questions and check our progress. Hands down...the BEST consumer experience I have ever had!! AND, he is honest and knowledgeable about where the product is from. He found me American made flooring at the price I wanted! read more

Chuck and his team just completed installing new carpeting in my home. I could not have asked for a better job. They are simply the best, second to none. They arrived on time each and every day and provided sound advice on every question that I had about options to do things. Travis, Temo, Jason and DJ did a thoroughly outstanding job and went out of their way to make sure everything was perfect. Travis installed new base boards and they look great. They were very very careful moving furniture around especially since I just had the interior painted. I would recommend Donaldson's Flooring without hesitation. read more

We were looking to replace our carpet in the living room. We were not sure what we wanted. From the moment we entered the store, Chuck was extremely helpful and knowledgeable about all types of flooring, without being pushy. He made suggestions and gave advice and even let us take some samples home to place around the house. We chose wood laminate for the living room/hall and a stone looking Armstrong tile flooring for the kitchen. When it came time to do the tear out (of the carpet) and the install of the flooring, Chuck and his son Travis did excellent work. Always arriving on time, Travis was meticulous and worked hard! His attention to detail even impressed my husband! They put in a transition piece that made our original fireplace ceramic tile look finished. They went so far as to even cut, paint and attach a bit of wood to go around the bottom of our dishwasher in the kitchen to transition it smoothly with the baseboards (that they painted and installed). Chuck had even found some paint that matched the maple wood of our cupboards for the baseboards to create an even look. It is evident that Donaldson Flooring is a family business by how they strive to make the customer happy. We would highly recommend them to anyone. read more