Coming for service.... So lucky my previous service advisor is in...he so friendly and very helpful New temporary location on 7200 Victoria Park Very nice and they have coffee, water and treats for waiting read more

Some sales reps in this dealership are rude and will say many untruthful things and provide non-materializable offers to get you the buy a new car! This happened not once, not twice! It happened 4 times! I was going to the dealership to buyout the car before the end of lease. Kevin Liu told me that why buy out the car now because you have to pay the same amount of interest anyways. The better option is to switch your old Lexus to a new Lexus! The calculation doesn't match. From the final numbers given by the financial manager, there is about $2000 of savings in interest for buying out the car 15 month in advance. Kevin is unethical and will tell you wrong information just to get a sale! Wayne Qiu was good but too bad he doesn't work there anymore. He had offered me a free extension of the remote connect app subscription verbally to sweeten the deal of the lease in 2022 but since it wasn't written on the contract, the sales manager couldn't honour it and said they would never offer something like that. Well, this is not what I was told. I am like whatever Sandy...lesson learnt is to always have everything written down on the sales agreement especially in this dealership because they cannot be trusted! Joyce Lu is another sales person that is rude. In the Lexus website, you can find out what the trade in value of your Lexus vehicle (the current trade in value if you return it now). The website told me back in 2022 that I can get back $7500 for my UX but when I talked to Joyce who was just a sales reps back then, she doubted me and gave me the attitude that I am being ridiculous. That's why I didn't choose to deal with her and went through the Lexus Canada website asking for a new sales reps to be referred to me. And their extended warranty is also a rip off! They said at the end of your warranty if you don't use it, you can get your money back! So without reading the fine fine fine print, we thought there is nothing to lose right? Wrong! You need to keep your car until the end of the extended warranty term, if you sell the car before then, even if you don't use it, you get nothing back! Of course, the sales that sold us the extended warranty didn't mention a thing about this to fool you into buying their warranty because they get a cut on your purchase! Very unethical tactics! Beware of this dealership! They cannot be trusted! read more

very bad service. When they sell a car to u all of are nice and give false promises but when I am on an emergency no one asswers the phones call for help and service sincerely regret buying a car from these people. read more

I chose to have my services for my 2019 ES300H done at Don Valley North Lexus on October 14 2020 mainly because I thought their service was top notch. However, on October 16 2020, I found the underbody of the car was damaged as I was changing the tire with my dad in the driveway. If I had to guess, the damage could amount to $2000. I was quite upset about it, since the service was good but did not expect the car to be damaged after it was brought in for service. I had actually bought ECP from Lexus for about $2000 to cover services done at Lexus dealership. I had high trust for this dealership but now I feel betrayed by the dealership. Spoke to the service manager (Rocca Coangelo), he was quite intimidating and offered no reasonable resolution to the issue. Instead, Mr. Coangelo implicitly puts all the blame and responsibilities on the customer. He was very argumentive during the interaction and had no attitude of customer service; he just wanted to get rid of the customer and take zero responsibility. I am quite disappointed about the whole experience as a proud Lexus owner, I know I have no proof it was done after the car was brought in for service. Now, I am paranoid about bringing in the car for service. I would recommend anyone to take pictures before bringing in for service. As well, check your car, including the underbody of the car. It is what it is...life goes on... Update as of October 21 2020: After calling the Mr. Bob Tasikas (general manager) several times with no luck, I had to visit the dealership again. Bob's attitude was more or less the same as the service manager. During our first interaction, his attitude was pointing towards pushing the customer away. He asked why did you switch from Richmond Hill Lexus to ours, alleging that I am a difficult customer. The reason that I switched, is because it is far away from my house and they don't call you when the car is ready(is that too much to ask?) The management at DVN Lexus is horrible. Bob said, even if the dealership drove the customer's car and get into a car accident, it would be customer's insurance on the hook, not the dealership's problem. Awesome way to promote consumer confidence. I had enough of this dealership and the management. I will not buy ECP again from Lexus Canada when purchasing or leasing a car anymore. Lastly, Bob says, try to email WeinsCanada, the email comes to him anyways. So basically, there is nothing this one little customer can do. The management's attitude, we are the top auto manufacturer, and top dealership, your review won't do anything to us... Well...I won't take the insulting 20 percent discount for the repair cost of $1200, since he threatened to take it away as a scare tactic anyways... Good luck to you too Bob! Don't know how you sleep at night! read more

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My husband's Lexus RX350 was stolen from our driveway 4 weeks ago, so we needed to shop for another car. Previously, we leased our cars at Richmond Hill Lexus, but we had poor experience with sales and service there, so we decided to try another dealership. One of my Facebook "friends" recommended Norm Boyd, who is a car salesperson at DVNL. Dealing with Norm was a very pleasant experience, he is an older gentlemen who knew right away what we wanted and we were able to negotiate the new lease very quickly and without hassles. Everyone we met in the dealership was nice and friendly. Cannot say anything about the service department as we didn't try it yet. read more

Don Valley North Lexus - Car Dealers Near Me - Markham, Ontario

I came to buy some parts and one of them is the rear wiper rubber. I asked the attendant in the services section if I can ask someone to help me change it. Another lady came and told me that they will charge me $40 dollar to change a wiper blade because they have to open a work order. That's ridiculous. I've been buying wiper blades every year (10 yrs now) and always someone will spend their 2 mins changing my wipers. I understand, it's so easy to change a wiper blades and if someone just show me how to do it, maybe u can do it. But for a $11 dollar rubber refill, they will charge $40 service fee. A total rip off. Or they are just lazy employees. read more

3 weeks of booking, rescheduling and confirming a recall appointment and the only thing I was greeting by was "We are not sure what you're vehicle is in for, did you get a confirmation to come?". Waited for 45 min just to check in because the service team didn't know how to organize themselves. Vehicle recalls are common but it's ultimately up to the manufacturers and dealerships to make arrangements to have these vehicles repaired as disruptive to the customer as possible since a profit is still being turned by the dealerships. read more

Don Valley North Lexus - Car Dealers Near Me - Markham, Ontario

Do NOT go here to get your car serviced. I took my car here to get its first service and as I was dropping it off, I took note of how much I had in my change cup. Totalling $12, it composed of 4 toonies and 4 loonies. I debated taking the money out, but I reconsidered, I mean, this is Lexus, they wouldn't hire unethical people right? WRONG. I got my car back and 3 toonies were missing. I complained and the manager gave an insincere apology and quickly said that there was no way they could check who did it and also added "You're not suppose to leave anything in there". He gave me a credit for my loss, but only exclusive to their location, and there's no way I'd come back. And yes, before people start the victim blaming, yes it's only $6 and yes I shouldn't have left money in the car. But is this the professional standards and ethics we expect from a luxury car company? When we pay for premium products at a premium price, I don't think it's unreasonable to expect a premium level of service that should not include petty theft. read more

I just purchased a CPO 2019 NX300 F sport from Don Valley North Lexus. The sales experience was great but right after you paid a deposit for the vehicle (you didn't pick up the car yet at this point) everything went downhill! I agree with other Google reviews here that the after-sales service was horrible. I would suggest going to Lexus on the Park for better sales and service! My family bought 3 Lexus RX350 from Lexus on the Park over the years. The only reason I came to this dealership is because they were the only dealership in Ontario that had what I was looking for. If I knew the experience was going to be so horrible, I would have waited for Lexus on the Park instead. read more

I purchased a used car from Don Valley North Lexus and they charged me additional $800 to do safety on the car. The sales man at the dealership told me that they were going to fix the brakes if I paid the additional $800 for safety which I did before this incident. They also took over a week to hand over my keys. Which I had to visit them regularly, since they keep saying. "Come tomorrow" After a month the brakes suddenly stopped working completely while i was driving from work on the highway. I took it to a mechanic and there was no brake pads left in the car and I only drove 4500 KM since I purchased it. I had to change my all brake pads, all rotors and all four calipers, which I had to pay over $1000 with tax included. They completely stopped returning my phone calls and not answering any of my calls. When I went to the dealership they ignored me for over an hour I was left hanging in the lobby. He said "Its an safety issue, and he'll take care of it". And kept quiet about it never answered my calls again. This happened a year ago. But I constantly hear similar stories from people when this convo comes up. Please research your dealer before you make any purchase. Sales people will tell you anything to sell you garbage. They only care about their commissions. They have zero respect for the customers. Will make you wait and ignore your phone calls to make you go away. read more

Don Valley North Lexus - The breaks..... - Car Dealers Near Me - Markham, Ontario

We had a great experience with Kitty Song (our sales consultant) with getting our pre-owned vehicle last month. Her manager Gary was also very friendly and helpful as well. Kitty is very honest - she gives you very good feedback and insight and doesn't try to sugarcoat things for the sake of a sale, which allowed us to purchase the right vehicle for our needs. We felt very comfortable with our purchase a result of Kitty's explanations and answers to our questions. She was also super easy to reach - I was able to text her or call her if i had any issues throughout the whole process. We were also able to get a great deal on the car and they fixed up any issue or concerns we had so that the car is in top shape. The reason why we decided to reach out to her when we wanted to consider replacing our vehicle with a Lexus was because my brother actually recommended her to me. He thought she was helpful, insightful and isn't pushy with the sale, so they were quite happy with her and recommended her to us when we were considering replacing our vehicle. Another reason why my brother approached this dealership is because my dad purchased his preowned vehicle from them back in 2010 and was really impressed by their customer service. I would highly recommend this dealership if anyone is looking to get a lexus vehicle. My dad has also had no issues with his vehicle after all these years and still enjoys his vehicle very much and when he brought his vehicle in for regular maintenance and services he is very pleased with their services, and he has said that when it's time to trade in his SUV he is planning to contact Kitty in the future. Overall, my family and I have had great experiences with this dealership so far and would definitely recommend our friends and family to go to this dealership! read more

I came in for service because one of the screws on my license plate broke. I bought the car at the Lexus dealership last December and they screwed on the plastic cover so tightly that when I tried to unscrew it (need to stick on the renewal sticker), the head of the screw came off. This has never happened with any car that I've driven. I brought it in for service to have the broken screw loosened/removed and they told me that it costs $230 plus tax to have it removed! One single screw!! Ridiculous considering the fact that they screwed on the license plate cover WAY too tight (I had no idea until I had to place the sticker on). It should have been their responsibility to remove the screw, free of charge. read more

I have been working with Don Valley Lexus for 4 years now and everytime I step into their dealership or service centre, I feel well looked after. Why Lexus?: My first Lexus was the 2014 IS 350 Fsport. This gave me my first taste in luxury cars as well as earning me a spot in the fast lane which I loved! My past 4 year experience showed me that Lexus not only delivers the most reliable and high perfomance engines among all the car manufacturers, but they also setup their upgrade packages to include most, if not all necessary technology and safety features that you would have normally have to pay high prices for with other manufacturers in the same class. I recently signed for a new 2017 RX 350 Fsport, and so far, this has been my favoritre car in my 23 year drivng history. Why Don Valley?: It was by accident that I started dealing with Don Valley Lexus. In 2014, I was in the market for a 4 door sedan and had taken a Mercedes C300 out for a test drive. I somehow hit a pot-hole and blew the front tire and damaged the rim. The Mercedes dealership told me that if I bought a car from them, they would waive the $500.00 damage charge. I wasnt having any of that esp since I didnt like the Mercedes at all.. So I told them to go ahead and charge my credit card and left. I set my eyes on DVN lexus as I heard it was one of the most prominent Lexus dealerships in Toronto. As soon as I walked in it felt right. I ended up signing for that IS350. One highlight I thought I would mention is that DVN actually offered to pay Mercedes if they ever decided to pursure the charges. Don Valley Service: If you have ever felt crappy about spendng so much money on car service, you will feel better spending it at DVN. Seriously! First, this is the first service centre I have ever been to where they greet you by name once you pull into the drop off area. I have a dedicated service advisor who has stuck with me for 4 years..knowing every detail about my car and the required service. He was really empatheic as well with was great. Secondly,as icing on the cake, DVN has a pick up and drop off service for your car so you never have to go in or pick up your car again. I live in Lesliville and they have come whenever I needed service. Overall, I am giving DVN Lexus the highest possible rating becasue they deserve it. If you are thinking about going Lexus or if you are looking for a Lexus service centre. Pls give them a shot. I'm sure you will agree with me. read more

great sales below par service for a Luxury car! I get right to the point. they are polite and say the right things. getting appointments is easy but checking in is always a mess. for a so called Luxury car. I have to line up for some junior person to sort through a deck of cards. and then they have to search through the printed list for my name. after that i have to sit to see a service advisor - even for a simple "put my summer tires back" service. I get faster service from non-luxury cars, my VW dealer and my previous RH Toyota dealer. I cannot believe that in this age they are dealing with papers. no wonder i still have to use a MOUSE in my Lexus... come on guys, deliver what you pitched me at sales. read more

I have been dealing with Jim Sairoglou for several years now and I always get the utmost professional service from Jim & Callum. I never have to worry about price as I am always offered the best deal from the start. I have personally purchased between my wife & I our last seven cars from Don Valley Lexus. No other dealership can compete with their professionalism as far as I am concerned. read more

A pretty decent dealership when it comes to purchasing a stupendous Lexus- Hamid Chennan and Colin Miles were the 2 awesome guys who helped forge a deal. read more

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I'm giving this dealership one star because that star belongs to the sales person who handled with us only. The original Cantonese sales bushed us off as like he doesn't want our business. Anyhow, everything else was handled very poorly after the car purchase. I've let a couple things slide and didn't make a fuss about it already but the following problems are really inconvenient and concerning! 1. We ordered winter tires with this dealership and was PROMISED that we will be able to pick it up in couple days. But we weren't able to pick up the tires until like 2 weeks later. We kept asking for a refund so we can buy the tires somewhere else asap but they refused. Why waste our time? Especially it's starting to snow. 2. Finally we picked up the tires and we went to our mechanic to change our tires. Guess what! This dealership did not provide us a wheel lock key and towing eyelet! What a waste of our time AGAIN! Thank gosh we didn't need to use spare tires in the middle of road otherwise, disaster! I don't even know how can we take the wheel off. Seriously give me the key and compensate all the time we wasted. 3. Come on! I asked for winter floor mats and they gave me used scratched winter floor mats! Why!!! Then just be honest with me and tell me it will be used winter floor mats to begin with! 4. We were told our spare keys will be ready in two to four days after the purchase. But it's almost 3 weeks and currently, we still haven't got our spare keys yet. 5. Don't trust how reliable Lexus cars are because it's just based on luck. Our car is having audio, auto lock, keypad and weird air con noise problems! Tips. Make sure everything is here and set before purchasing the vehicle. Otherwise goodluck waiting and waiting. Their promises are nothing. read more

Terrible. I inquired if I could get a screw in my key fob replaced. It's been a year and no response. However they're service department calls me every month or so to offer me overly expensive repairs that I clearly showed no interest in getting done there. read more

Beware if you book for a service. A simple oil change made us wait over 3 hours, without apology or anything. Never felt such frustration...Don't tell us 1 hour when you can't fulfill it yourself. read more

Constant solicitation calls. Selling of personal information to the likes of xm radio and Goodyear. How did Lexus fall so fast and so hard? Won't buy from them again read more

Me and my wife purchased our first Lexus today from Don Valley North dealership. It is a pre-owned one but it's nice and clean and we love it. Service at the dealership was excellent. Personnel is very knowledgeable and helpful. We started from picking a car that was not certified and so we asked sales consultant Luke Wang to take it to our mechanic and get the car checked. When we eventually decided not to purchase the car they were very casual about it. Luke helped us to find a replacement which we loved, helped us to get the price we liked and stayed till late to help us processing it and explaining all the details. Good job, Lexus! Alex and Diana read more

I had a fantastic experience with Norm Boyd, Chad, and Chris, the sales manager. Norm is extremely knowledgable and professional and I would recommend everyone to get a car from him. He took the time to set everything up for me when I got my car and he was very patient in explaining all the functions to me. Overall, I had a great experience at DVN Lexus and I highly recommend finding Norm if you need a car! read more

Exactly what you want from a car dealership... Great people. Professional services. Prompt responses. You walk in and walk out with a car knowing that you were dealt with respect and honesty by trustworthy people. Everyone's time is precious between work and family obligations. It is a pleasure not to do the car buying dance back and forth. Special thanks go out to Jim Sairoglou, Michael Murillo and their team. Would highly recommend to anyone considering their next car purchase. read more

This is the second car I've leased from DVNL and I've enjoyed my experience. This time, Salesperson, Chanson, helped us and he was wonderful. Very professional and pleasant to work with. I also bring my car to be serviced here because they are the best Lexus dealership I've gone too. They have a cafeteria upstairs that when I come early in the morning, I get complementary breakfast. Also, if they take longer than expected, they will provide you with another car for the day. This makes the entire process SO much easier and minimal disruption in my day. Would highly recommend Chanson and this dealership! read more

I was told my vehicle required brake work and a list of other costly repairs. I was skeptical....so I took my vehicle to a trusted mechanic and was told my brakes were fine. DV Lexus is more concerned about profit than customer service. read more

When it comes to sales they are good. Try to upsell and pathetic service the moment you sign the deal, they loose interest in you. My sales associate does not even respond to my messages. You will be surprised I purchased my 2nd car from this dealership and the 2nd one is the latest RCF Sport without even a demo. But I am still waiting for someone to give me a call for my first service and to know my car features. Drove the car after waiting thorough a 5 hour ordeal at the dealership and did not get to know the features. Still self learning for 2 months. I hope somewhere in their mission statement they capture some essence of after sales service and compassion for their clients. read more

Great service from sales and support. Amir Teyhooee is an excellent car salesperson. Amir helped me choose a pre owned certified Lexus and explained each feature of the car and comparison to other new vehicles. Negotiation process was friendly and not pushy. Will recommend Amir to any anyone planning to buy a Lexus ! read more

They simply will not call you back when they say they will. This has got to be the worse service I have ever experienced. The service is like slow torture,. Thinking of Lexus for your next car... Don't! They roll out the red carpet and make you feel real good until you sign, then it is good bye and good luck. They really know there stuff. I leased a RX 350 from Lexus Downtown in April of 2013 and have had nothing but problems with the navigation system. I first reported the problem to Lexus Downtown shortly after I leased the car in April 2013 and here we are in January 2014. The problem has still not been dealt with except for a lot of polite professional lip service from Vincent Chan the dealer service manager, I found him to be very impatient to deal with given that I am a new Lexus owner and haven't got a clue what is wrong with the system and he is suppose to be the man with the answers. He spent 30 seconds with me and surmised that it must be a fault with my phone. I escalated the problem to Lexus head office and spoke with Donna Spence, very nice conversationalist; we had quite a few phone calls and shared a few laughs over the months but unfortunately, again received a lot of empty promises and similar lip service with no real action. Donna did make a lot of simple easy to carry out promises to have an updated version installed and even accommodated me with my request to bring it to a different Lexus dealer (Don Valley North Lexus) because I really didn't want to continue dealing with Lexus Downtown after such poor service from Vincent. She hooked me up with Edmund Lee from service department at Don Valley North Lexus. She assured me he will call me, and make arrangements (which to this day he has never picked up the phone). I called him numerous times and scheduled a service call at Don Valley North Lexus and wanted to assure that they could re-install an updated version. He didn't bother to return any of my calls to him. I arrived at Don Valley Lexus and I am greeted by a new person, not Edmund as I requested. They took my car in for service and several times during that visit I asked to speak to Edmund, he was in, but too busy. I left with my oil change and no communication with Edmund Lee. This is the type of response I have been getting on this issue for nine months now. Yes, I am at the end of my rope. I am seriously contemplating launching a law suit over this, and will update you as my thoughts progress. Clearly this is the culture of Lexus Downtown, Don Valley North Lexus and Lexus Canada. Clearly they should be avoided. I cannot recommend Lexus based on the service I have received. If you would like a more detailed account please feel free to contact me. read more

I purchased the extended warranty from the dealer but is unable to claim it. At the time of purchase, I am told unlimited dent repair, but I am asked to pay addition on the repair. Small amount, but don't want to pay by principle. Something between Titan Endurance, King Dent, and DVNL dealer not working together. They got 1 additional star for great staffs, smooth workflow, and courtesy car wash. read more

Horrible service attitude. Staff are lack of knowledge. I went in on August 2019 and serviced by Terrence Xiao. That was a horrible Lexus experience, he avoided answering my questions by discussing pricing. He also avoided giving me his business card. Furthermore, he did not know much about financing calculations. I'm very disappointed that Lexus would hire him. I truly want to buy a Lexus. Now i have to think about it! read more

My wife and I had a fantastic experience from beginning to end. Jim, Chad and the entire team we dealt with made our experience flawless. We have never owned or leased a Lexus in the past and we are now confident we will never go back. The quality of the vehicle is one thing, the quality of people we dealt with is what made everything truly unforgettable. read more

The service guy, Hiroshi, is the best in town. Honest guy and always has the car ready on time. If he leaves early he leaves the files with a colleague and they always take care of us. The customer lounge is not as nice as other but Hiroshi does his job really well. 2 thumbs up for the service department. read more

This dealership was top notch! Norm Boyd was an outstanding salesman made the 2018 Lexus RX350 buying experience a smooth one. He gave us a great deal, advised us on the better car for our need, showed us the rear parking with the back camera which I never experienced in any other dealership. Every step was very thoughtful. No wonder, we traveled from Mississauga to Don Valley North Lexus to buy our dream car. There was a little manufacturing issue with the first car that was delivered to us, the dealership not only went above and beyond to replace it for a new one, also they sent us a rental vehicle from their dealership to Mississauga. Joyce Lu the second salesman/delivery specialist was very very knowledgeable about the car and the best thing is that she is never tired of answering our endless questions even in her off day over the phone. All in all, we are falling in love with this beautiful car. The experience is priceless. Thank you Don Valley North Lexus team! read more

hi: i liked the delivery service. I was patiently explained how my car features work. Everything was done on a timely matter. Overall, I thought the staff was very pleasant. read more

Chris Yu is my sales. Every time I ask him questions about the car, he would be patience to answer me and his response is also very fast.

DIFFICULT SALES PEOPLE. When the lease on my wife's 2007 Lexus ES350 was about to expire she contacted DVNL to find out the price if we wanted to buy the vehicle. Because we were in Florida for the winter, our contacts were either by email or by telephone. Without going into all the details, after several attempts over several weeks we got nothing but the run-around from the sales rep and the sales manager. They were friendly enough but it was clear that they were not going to give us that information until they had a good shot at signing us up for a new car and a new lease. When we returned to Toronto I contacted the sales rep again requesting the buyout price. He said he had the information "right on his desk" but that I would have to come in to pick it up. By this time I was quite annoyed. I went to the dealership and waited with the sales manager. As soon as we sat down I said, "With the runaround you people have given me over this buyout information, I will NEVER buy another car from this dealership." The sales manager got up without a word and left me at the table. QUESTIONABLE SERVICE WORK Another annoying thing about this dealership is the way they pad service bills with questionable work. One that comes to mind is a $36 charge for "servicing" the battery. It's dressed up in fancy language but it amounts to nothing more than checking the terminals and giving it a quick cleaning. The dealership appears to count on the fact that nobody checks the invoices very carefully. Looking back over the years when my wife was herself taking the car to DVNL for servicing, she appears never to have noticed this ridiculous charge, which she has been paying annually since 2008. I also found out that the cabin filters cost about $40 at Lexus, $20 at Canadian Tire. When I told my service adviser Hiroshi not to replace the filter as I would replace it myself, he said, "Well, you know an aftermarket filter will not fit properly." I went ahead and bought the aftermarket filter and compared it with the Lexus filter I removed from the car. They were absolutely identical. (I would not be surprised to learn that Lexus buys its cabin filters from the same company Canadian Tire does.) The lesson: Never give these birds a blanket go-ahead like, "Time for my 60,000 km servicing? Okay, go ahead." Always ask the service guy to tell you every item that is included, including ridiculous things like "battery service" and things you can easily do yourself like replacing a cabin filter Overall the people are courteous enough as they take your money -- but then at a door rate of just shy of $140 per hour and parts prices that are at least double what aftermarket parts cost, they should be courteous. I have already stated that I would never go to DVNL to buy a car. I would have to say that in future I will avoid going there for servicing too. There are plenty of good shops in Toronto that specialize in Lexus. read more

This is the worst car buying experience in my life. I visited this dealership on an impulse as I really liked the Lexus hybrid ES300H. The staff was friendly. After just a couple of visits I bought it. A week later a friend who was also buying a Lexus asked me if I knew Lexus had advertised a $5000 discount on the car. No, I did not know about it. I could not believe my ears. Neither the salesman nor anyone else at the dealership had mentioned a word about their publicly advertised $5000 discount. Yes, it was most careless of me not to check this out ahead of time. But in spite of my oversight, isn't it every ethical salesman's responsibility to fully inform the customers of their discount programs and anything else the customers may not know about. In all my previous car buying experiences, the first thing any salesman would tell me was all the discounts that were available to me as a customer. This sneaky salesman at the dealership sensed I was eager to buy and therefore deliberately hid that info from me. Not having that info, I made the worst possible deal at the dealership. Think about it, if they are bold enough to hide public info from you and hope you don't find out about it, imagine what else they might also hide from you. read more

Was recommended by a friend to purchase a used car from this stealership. Sales rep with dealt with kept showing us cars that were not part of our requirements. After finding one that we were satisfied with our immediate concerns were that the side mirrors were faulty and did not have a full range of motion. They explained that they will get it looked at and after deliberating for a few days we regrettably purchased the vehicle through them. Upon receipt of the vehicle we noticed that the cargo liner was taken and that the side mirror issue was not resolve as they said their mechanics have determined it is functioning properly. Slightly disappointed, the vehicle was already purchased. We also noticed that the same side mirror did not have the auto dim feature and did not angle down when vehicle was in reverse mode. The sales rep advised that they will get us a replacement liner as well as a new side mirror. It has now been almost 2 months since we last spoke to them about our issues and still no resolution. If I wanted to buy a faulty Lexus I would have just gone to Kijiji. Be weary of their smiles and lies. They only want to sell you a car. read more

I know I already asked if you can give zero stars but why not!!.. A DVN Lexus E- commerce guy contacted me so I forwarded the large detailed letter to him. Eventually I did get a call back from a customer care person at the dealership. Basically passed the buck to Lexus Canada regarding the car part price. "we don't set the prices for parts" Yes but of course that does not explain all the other issues which were well within your responsibility. Basically just got an apology and that they are working to improve. I even had to re iterate what is in the letter so this call back brought zero satisfaction. Considering what they charge per hour for service I am kinda shocked at how cavalier they are. Hey whatever, prob is that DVNL and other dealers are owned by the same company so you will need to got a bit farther to avoid their crazy rates and parts price. read more

Overall, fantastic experience. Here is my story: After going to Lexus of Richmond Hill (which is closet to home), I was not able to reach a deal with the rep and decided to try DVNL. To my surprise, the rep (Moses) did a fantastic job. I was able to strike a deal that was much better than Lexus of RH had offered and within an hour we signed the paperwork. Overall, I received a 1% loyalty discount for being a past lexus customer, a shorter lease term and a lower monthly lease payment than I received at the other dealership. I received my car a few weeks later and since then I have been nothing but pleased with it and my dealings with Moses. Room for improvement: The only reason I didn't rate my review a 5 out of 5 is because similar to the other reviewer, I found I had to keep on top of the deal by constantly following up to make sure everything was ok and on track for a proper delivery. A small price to pay, but it would have been nice if they were a bit more proactive. Suggestion: As the sales reps are quite busy, the dealership may want to consider hiring a dedicated customer service rep to only following up with customers once the paperwork is signed, but before actually delivery takes place (especially for a dealership of this size). This would take some pressure off the reps so that they can make more sales, but still keep customer service at an optimal level. My other suggestions are directed at Lexus Canada. After dealing with multiple dealerships on 2 separate purchases, I was really disappointed in the lack of transparency of each encounter for 2 reasons: 1) Most other car dealerships provide their reps with proper computer software (i.e. the one with the blue screen) to show customers a detailed electronic breakdown of their payments. This allows one to adjust certain variables to arrive at a deal quicker vs. having the rep always bother a manager to get this data. Give your reps more tools, and they will sell more cars! 2) After agreeing to a deal and heading over to the finance person to write up the paperwork I was surprised that they asked me to sign a legal contract that was not what we agreed to. They told me what I signed was separate than what they submitted to head office for approval (I.e. The difference was with the interest rate). I did not feel comfortable signing something I did not agree to based on their "word" that I could cancel at any time, and that this is how they always do things. I even asked to write a disclaimer into the contract to void it the lower rate was not approved, but they would not allow this. Something similar happened on 3 separate occasions at different dealerships, so it is not an isolated case. Luckily, each time I ended up getting the deal we verbally agreed to vs. what I had signed, but had this gone the opposite way it would have been very very ugly!! Note to head office - fix this issue quickly. Overall, I enjoyed my experience at DVNL and will be referring others and coming back here to buy my future cars. read more