This was our first time going to Don Jose's since they re-open a couple of weeks ago.
We arrived in the afternoon, and was told there was a fifteen minute wait. Cool, no big deal. So while we waited, we noticed that nobody was leaving the restaurant. When they called our name to be seated, we got up and started heading to our table. While walking to the table we noticed a bunch of empty tables and booths all over the restaurant. So why we had to wait fifteen minutes? No idea.
Got to our table, and it wasn't clean. There was leftover food from the last customers, water everywhere, and a couple of dead flies. After we cleaned our own table, we looked at the menu and waited on our waitress.
Waitress got there pretty shortly and she was nice. Took our drinks and asked if we wanted queso. When she came back with our queso and drinks, we put our order in and we're off to the races.
We ordered fajitas for two, for three of us to share. We also ordered some tortilla soup. Our waitress never asked what type of tortillas we wanted. She also never asked what type of beans we wanted.
Our food was brought out from a different waiter and this was after he almost gave our food to another table. He handed us our fajitas, and soup but there was no tortillas or garnish. While waiting on our food, one of us realized they need a spoon so she can eat her soup. About three to four minutes later, the waiter comes back with tortillas and garnish. And you would have thought this man was running a marathon. He threw the garnish and tortillas right on the table and left before we could get any words out of our mouths. He eventually walked passed our table and one of us tried talking to him, to tell him we needed a spoon. He put his finger to one of our faces and said "I'm not your waiter, let me go find your waitress." Then walks away. We just needed a spoon...
He comes back and says he can't find our waitress. We told him we just needed a spoon for the soup. He quickly leave and comes back with silverware wrapped in a napkin. He brought us another fork....
Finally, our waitress comes back and one of us asks for a spoon and some lime for the soup. Our waitress brought out the spoon (finally) and some lemon. We had to ask AGAIN for lime, and it was finally brought to us. Our waitress never asked if we wanted drink refills, never asked to refill our chips, and never came to check on us until it was time to give us the ticket.
We ate our food, paid and got out of there. Overall, the food was solid. Nothing amazing, but wasn't bad. Wasn't worth the price and side fees though.
However, that was some of the worst customer service we have ever experienced going out to eat. Would not recommend going to Don Jose's until the customer service is better. read more