While towing my travel trailer with my F250 SD Diesel into Moss Landing on a Thursday afternoon, I…read morebegan experiencing some electrical issues. Made it to our RV spot and began to troubleshoot the problem. I contacted Watsonville Ford Service at 4:00 pm. I spoke with Adolpho (Service Advisor) explained what was happening and what I thought was the problem, a defective alternator. He agreed and transferred me to parts where Ken took over. They did not have a Ford alternator in-stock and the closest was in Fresno. It was a crap shoot if it would arrive and be installed by Friday, Service wasn't open on Saturday. Ken found a local parts house that had a rebuilt alternator that he had delivered or picked up by their team by Friday morning. Back to Adolpho, he told me have it there first thing in the morning and they would have the alternator installed by the end of the day Friday at 4:30. Well, they had it done by 3:30!! Way to go Watsonville Ford Parts and Service, I can't thank you enough....And to top it off, it was delivered with a repair bill that was under their estimate!!!!! Teri and I cannot thank you enough......................

I purchased a 2024 Ford Expedition from this dealership six months ago, and the air conditioning…read morehas already stopped working. I contacted my sales associate, Lizette, to ask whether the dealership could offer any assistance given how recently I purchased the vehicle. She told me her manager Eric/Sandra/Melvin said they couldn't help, but the manager never called me directly to discuss my concerns. The Ford dealership near me that diagnosed the problem encouraged me to contact the selling dealership for assistance and even offered to match whatever contribution they made toward the repair. While I understand repairs can happen, the lack of support and communication has been disappointing. Based on this experience, I won't be purchasing another vehicle here or recommending them.

Yahir is your go to guy from start to finish. Hes super…read moremellow but dont let that fool you. Hes the next big thing coming too life. This young talented man is on the rise He has the utmost integrity that i havent seen in quite some time. Hes a role model for the next generation too come. Yahir is very professional,honest, and is watsonvilles back bone to this dealership. He follows threw on every request, keeps you updated in all aspects of the sale. 5 stars for impeccable communication dealing with one person . He has excellent work ethics and a deep domain in expertise. Way to Yahir happy 4th of July. Anybody who needs his service you can reach him threw the chevrolet dealership in watsonville God Bless this young entrepreneur

Worked with Tania Garcia to purchase a Chevy Bolt with supercruise. Tania was there to help make…read morethe purchase easier and wasn't trying to make a hard sales pitch. Helped find the car we wanted from a different dealership and got it here for us. Made the whole process easy from start to finish.

I probably should have written this review a long time ago, but better late then never…read more My family and I have purchased several cars from Michael, for about 15 years and he is always great! We have purchased Mercedes, Jaguars, and Porsches, you know all of the fun cars He is always very fair, kind, good hearted, and has integrity. We all suggest to everyone to come here and get a car, get a couple!

Buyer Beware - Argus Co. Lacks Integrity - A Costly Mistake. They Sell Lemons and Threaten…read moreRestraining Orders When Asking for Accountability! I wish I could give Argus Co. and its owner, Michael Gay, zero stars. My experience buying a 2005 BMW Z4 was nothing short of a nightmare. I had previously purchased a car from him and trusted his word, which made this betrayal even more upsetting. The night I bought the car, the windows were fogged, and he dismissed my concerns. The next morning, I discovered the real issue--missing window seals in the convertible top. He promised to fix it, and the repair was a joke - from De Laveaga Service Center- mismatched pieces that left an unsealed, unprofessional mess. Then came the real problems. The day after my purchase, the check engine light went on. Michael shrugged it off. A few days later, my car was completely dead and needed a jump. A tire pressure light was also on from the start. Again, he dismissed my concerns. Eventually, a mechanic confirmed the car had a broken front wheel and two cracked rear tires--an unsafe disaster. I was sold a sports car with three dangerous wheels. When I pushed for repairs, he sent me to Big O Tires, where the situation got even worse. They put the faulty wheel back on. Shortly after, I found myself trapped inside the car, unable to open the door from the inside--a terrifying safety hazard. If I had been in an accident, I could have been stuck inside a burning vehicle. Then, while driving, the car suddenly lost power--engine failure. It barely made it to a parking lot before completely shutting down. The next morning, it wouldn't even turn over. I contacted Michael Gay immediately--from day two--detailing the dangerous and unethical state of the car he sold me. Instead of taking responsibility, he dismissed my concerns, ignored my emails, said my text messages were too much (most people would have a threat response dropping into your autonomic nervous system, feeling threatened by investing over $10,000 on a lemon and being told everything's OK don't worry when in fact now I have a dead car sitting in my driveway ) and ultimately he threatened me with a restraining order for demanding he fix the vehicle. This dealership sold me a lemon under the pretense of it being a reliable car. If you value your safety, your money, and your sanity, stay far away from Argus Co. Michael Gay does not stand by his sales, dismisses legitimate safety issues, and when confronted, responds with threats instead of accountability. Do not trust this business. Save yourself thousands of dollars and a world of frustration.

Found the car we wanted with low mileage and in great condition. Mark was so informative and…read morehelpful throughout the whole process. Would definitely recommend Auto One to anyone looking for a good, reliable vehicle at a reasonable price.

This dealership is a breath of fresh air compared to the other 6 dealerships I have visited over…read morethe last few weeks. Mark (owner) is down to earth, I saw him personally inspecting the cars. He's a straight shooter, family oriented, and will give you a fair price and a bit of education on cars. I spoke to him several times on the phone and he followed up as promised. Aly (Veteran Sales), he was VERY friendly and laid back; a genuine warm person that takes pride in providing great cars to people and full of integrity. I don't say this lightly but it was like buying a car from a great friend that you have known for a very long time. I walked out with a great car with a fair price and a the best car buying experience I ever had (and I gone through many car purchases).

Very Disappointing Financing Experience…read more I'm extremely disappointed with my experience at Watsonville GMC. I came in seriously interested in purchasing a 2027 GMC Terrain and was ready to put $5,000 down. The vehicle selling price they showed me was $32,535, which I was happy with. The first payment worksheet I received showed 6.99% APR for 72 months. After submitting the credit application with a co-buyer who has strong credit, the financing offer I received was 13.34% APR for 72 months. With my $5,000 down payment, the amount financed was about $31,538.75, but the finance charge alone was $14,706.85, with payments of $642.30 per month for 72 months. That would mean more than $46,000 in loan payments, plus my $5,000 down payment, on a vehicle with a selling price of $32,535. I understand that interest rates depend on credit history and lender approval, but I was extremely uncomfortable with how dramatically the financing changed. When I questioned the rate, I was told they did not receive other approvals because of my credit history. I specifically asked about using my co-buyer's stronger credit or having her qualify independently because I was not willing to accept a 13.34% APR. This experience left me feeling pressured and very disappointed. A low advertised vehicle price does not necessarily mean you are getting a good overall deal once financing is included. My advice to future customers: do not focus only on the vehicle price or monthly payment. Before signing anything, carefully check the APR, amount financed, finance charge, total of payments, down payment, and any warranties or add-ons. Get everything in writing and compare financing with your own bank or credit union. I ultimately was not comfortable accepting these financing terms. I hope the dealership improves the transparency and customer experience around financing because buying a vehicle should not leave a customer feeling this frustrated and disappointed.

This place is #1. My daughter needed an oil change and every placed she called was quoting her$140+…read more All of a sudden a get a $50 discount email from Watsonville GMC. I called Service to verify and it was true. I scheduled an appointment and they were fast and professional. They even patched up a tire that had a nail in it. Total bill was about $57 dollars which included an oil change and a tire repair. Cannot beat that anywhere. Highly Recommend and Management and Service is above the rest.

We purchased a Cadillac CT4 Sport last week at Watsonville Cadillac…read more Everyone was friendly and courteous! Pablo, (Sales) Blake, (Sales Manager) and Jefrey, (Product Specialist) were very professional and helpful. Brought the vehicle in today to have the paint ceramic protection done which takes a few hours. Lily, (Service Department) was very helpful in providing a "loaner" vehicle, and kept me informed about the progress of my vehicle. They did an awesome job! I'm very pleased with my experience at Watsonville Cadillac!

Very Disappointing Financing Experience…read more I'm extremely disappointed with my experience at Watsonville GMC. I came in seriously interested in purchasing a 2027 GMC Terrain and was ready to put $5,000 down. The vehicle selling price they showed me was $32,535, which I was happy with. The first payment worksheet I received showed 6.99% APR for 72 months. After submitting the credit application with a co-buyer who has strong credit, the financing offer I received was 13.34% APR for 72 months. With my $5,000 down payment, the amount financed was about $31,538.75, but the finance charge alone was $14,706.85, with payments of $642.30 per month for 72 months. That would mean more than $46,000 in loan payments, plus my $5,000 down payment, on a vehicle with a selling price of $32,535. I understand that interest rates depend on credit history and lender approval, but I was extremely uncomfortable with how dramatically the financing changed. When I questioned the rate, I was told they did not receive other approvals because of my credit history. I specifically asked about using my co-buyer's stronger credit or having her qualify independently because I was not willing to accept a 13.34% APR. This experience left me feeling pressured and very disappointed. A low advertised vehicle price does not necessarily mean you are getting a good overall deal once financing is included. My advice to future customers: do not focus only on the vehicle price or monthly payment. Before signing anything, carefully check the APR, amount financed, finance charge, total of payments, down payment, and any warranties or add-ons. Get everything in writing and compare financing with your own bank or credit union. I ultimately was not comfortable accepting these financing terms. I hope the dealership improves the transparency and customer experience around financing because buying a vehicle should not leave a customer feeling this frustrated and disappointed.

I loved the service they gave me as a first timer and to be honest they rockkkk !! I just made a…read moredeal on a lovely sporty ride and can't believe it! Jorge and dream and Joaquin are all fast and responsive and amazing at what they do and they made my day come true .

They were overall nice people. But I was lied to twice, and 2 months later the car need serious…read moreservice work. The sales associate told me he would knock off a grand during the process, then we started some paper work and he marked off 200. I said I would come back because the car was for my wife. Came back with my wife and he said he would knock of the thousand. Then we started doing paper work and he knocked off an additional 200. I called him out and he said that he couldn't, there was no money in the vehicle. Why even tell me that you can do something you can't do? Now the service light went on and I took it to a trusted shop, it needs a full service; Transmission and Engine. When buying the car they told me it was in perfect condition. I hear good things about Mike, but the other associate is garbage and I will never go back here or recommend them.

Wow!! I have never had such a pleasant experience at a dealership before!! I have been researching…read moreand contacting dealerships for a particular Ford truck, and North Bay Ford ticked every box and beyond! Big shout out to their amazingly friendly and super helpful team: Jeff , Imad , Kali , and Morgan ‍ Your no pressure approach and guidance through the process felt more like working with a family friend than a typical dealership. Thank you for your kindness and my beautiful new truck Katreen

jake and Andre were so helpful when I brought in my new Ford Bronco to get their opinion on my back…read morebummer that was supposed to to go into the shop in Morgan hill for new paint.. I wanted a second opinion so I brought it to this dealership and these guys told me it's just a sticker.. we can buff that right out. they saved me a trip over to Morgan hill and fixed a problem. so happy these two when above and beyond. thanks again. jodee Noll