Wes is a stand up guy who cares about his customers. He has been in business for quite a few years…read moreand is well respected by his customers I am glad his business is located nearby. I give him a 5 star rating

First experience with Wheels Unlimited was great. The owner and staff were incredibly knowledgeable…read moreand kind. The prices were fair and they were able to identify the issue with my car fast! Saving me a ton of money and time. 10/10 would recommend.

Got there 10 minutes before closing to have a tire repaired. Customer service was exceptional…read more Were willing to fix tire at no charge while we waited. Had been putting off new tires for too long already so asked for best price on replacement of all 4 tires. Got a great price and still installed while we waited. Saved repaired tire for spare (it was best of the 4 old tires). Would recommend this Discount Tire location to everyone. Every employee was friendly and professional from a great sales rep to technician to the store manager they definitely earned a 5 star rating. Don't buy tires until you've checked them out!

These guys and this company remain awesome! I was on a road trip far from home and developed…read morevibration at highway speeds. They started a wheel inspection and balance before my appointment time, made sure I was aware of the issues (much worse then a balance problem), were creative in the solutions at a very reasonable price, and got me back on the road promptly. Thanks y'all

Needed a front and alignment and an oil change. They stayed late and took care of me. Rusty and…read moreDOUg worked on the car together. Very impressed on a Sunday.

I paid $96 for this oil change after $30 discount... but the last time visiting NTB for an oil…read morechange was may of last year. I paid $60 and I didn't have a discount code because I spoke to management before going in.

Goodness. I wouldn't send my worst enemy here…read more I'm disabled and in loads of pain. This is the third time I've had to reschedule. I arrive after letting them know my tpms keeps going in and out of working. Right after it was fixed. So they said verbatim. I don't have a plan with it working now. We can schedule a time for you to drop it off. I'm disabled. I don't have that option. I need my vehicle and do not have someone to come get it. All things they are aware of. It's just tedious to have your time wasted again and again. And I wouldn't want anyone to do that here. Also apparently I was making. A previous review of an oil change wheee they didn't reset my light. And them just leaving a voicemail telling me how to do it myself. Not really worth the value in my opinion if you're constantly doing the work for them and reminding them of your traumatic brain injury and accommodations you have previously requested. Tedious and arduous.

Got stranded on vacation after a tire blew and took out a brake line. Very unhonest business,…read morecharged us for an oil change we never asked for, attempted to up charge our $400 service to well over $1000. Don't come here if you're in a bind, they will try to take advantage of your situation.

Honestly, I should just stop trying to go to an auto service center that isn't Tuffy. In the past…read moreyear, they have saved me TWICE from flat tires. The first time, I was on the phone in tears because I had to get to class and go to work. Keith patiently explained why the tire isn't a quick fix and assured me that everything was going to be okay. Lo and behold, the tire was fixed about 4 hours later and I went on my merry way without pain, anxiety, or hefty bill. It was an amazing experience. Yesterday, the same thing happened and in a panic, I called again at around 4:30 knowing that they were going to close at 5. I talked to Keith again (my hero) and he calmed me down and explained that he didn't have my tire in stock and it might take until Friday (note: the other places I called didn't even share the time it would take to ship from a warehouse). I wanted to drive home to Cleveland on Thursday, but I trusted them and said that it was okay. I towed my car there and couldn't find the key drop slot. Even though they were closed for an hour or so by that time, Keith (again, my hero) came out to get the key. I went to work Thursday morning annoyed with my $10 morning uber ride and my delayed-to-Friday departure home. However, Tuffy called around 3pm and said they had my car done. I'm excited to say that I will be driving home after class tonight and will be reunited with my family at my originally planned time! I'm so thankful to Keith and his team for really prioritizing the customer experience and getting me back on the road ahead of schedule! TL;DR: Tuffy is a wonderful auto center that really cares about their customers. Keith is a superhero. If you want quick, quality work, I recommend this place over every other!

If I could put 0 stars I would…read more My experience with Tuffy has been absolutely unacceptable, and I am honestly disgusted with the way my vehicle and this entire situation were handled. The biggest issue throughout this entire process was the complete lack of communication, accountability, and professionalism. My 2019 Kia Forte needed an engine replacement. My warranty company approved the claim, the replacement engine was sent to Tuffy, and I waited while they completed the repair. After everything I had already gone through with my car being down, I was finally told my vehicle was ready and picked it up believing the problem had been properly repaired and that my vehicle was safe and ready to drive. Less than 24 hours later, my car was having problems AGAIN. It was making a clanking noise, and I ended up having to get the vehicle TOWED right back to Tuffy. Considering they had just replaced my engine, of course I was concerned that something was wrong with the engine or the work that had just been completed. Having to tow a vehicle back to a repair shop less than 24 hours after getting it back from an ENGINE REPLACEMENT is ridiculous in itself. Then came the battery situation, which made this experience even worse. Tuffy put a new battery in my vehicle without properly communicating with me beforehand about the price or making sure I understood and agreed to that additional expense. I should not be finding out AFTER work is done what something is going to cost me. Customers deserve the opportunity to know the price and make a decision before additional parts are installed in their vehicle. When I made it clear that I did not want to pay for a battery that I was not properly informed about beforehand, I was told they could simply remove their new battery, put MY original battery back in my car, and I would not have to pay for theirs. Okay, fine. Except when I came back, I was then told that MY ORIGINAL BATTERY WAS GONE. The employee explained that my old battery had already been given away/returned, meaning they could no longer put MY battery back in my vehicle like they originally told me they would. How do you tell a customer that you can put their original property back into their vehicle and then get rid of that property before the situation is even resolved? Then, to make the situation even more frustrating, the lady with the piercings was struggling to remove Tuffy's battery from my vehicle and acting as though she did not know how to take it out. At that point, I was beyond irritated. This is an AUTO REPAIR SHOP. After everything I had already dealt with, watching an employee struggle with removing a battery from my vehicle while acting like she did not know how to do it was the final straw for me. There was already poor communication surrounding a MAJOR engine replacement. I received my car back only to have to get it towed back less than 24 hours later. Then a battery was installed without the cost being properly communicated to me beforehand. I was told my old battery could be put back in, only to arrive and find out they had already gotten rid of it. Then I had to stand there while an employee struggled to remove the battery they installed. That is not how you handle someone's vehicle, especially after they have trusted your business with something as major as an engine replacement. What bothered me the most was the lack of communication throughout this entire experience. When someone leaves their vehicle with a repair shop, especially for a major repair, they should not have to constantly wonder what is going on with their car, what is being done to it, or what they are going to be charged for. Communication should be BASIC customer service. I gave Tuffy multiple opportunities throughout this process to simply communicate with me and handle things professionally. Instead, one issue seemed to turn into another. I would NOT recommend this location based on my experience. I expected professionalism, transparency, proper communication, and care for my vehicle. Instead, this entire situation left me frustrated, inconvenienced, and completely disappointed with how this business operates. If you decide to bring your vehicle here, I strongly recommend getting EVERYTHING explained to you beforehand, including every repair, every additional part, and every charge, and making sure you know exactly what is happening with any parts being removed from your vehicle.

Best local automotive shop in the area! Terry is an awesome…read moreguy! Had a service hiccup that was no fault of Terry's or the technicians. Terry jumped on it quickly and handled it very professionally. A man of his word. I will definitely be a repeat customer. Tire pricing is very competitive. Don't have them? No problem. Terry can get them quick.

Terry was so helpful with this senior who needed a ride home after dropping off my car & even came…read more& picked me up when my car was done, which by the way they did in record time! My car drives great! Thank you Hilliard Tire!! I'll be back! Karen Toomey 5 stars

I'm extremely disappointed writing this…read more Over the years, I've been recommended by several people to John's Tires & Brakes because they were always friendly and made customers feel like family. They would offer rides, snacks, and made the experience feel personal. Because of that, there was a lot of trust built. Unfortunately, someone very close to me recently discovered that multiple repairs done here were either poorly completed or failed far sooner than they should have. Spark plugs that were replaced last May (with only about 5,000 miles driven since) were already completely fried, despite typically lasting much longer. Wiring that was replaced just last month also needs to be redone because it's damaged. On top of that, another mechanic showed that the welding work done on the muffler/exhaust was poorly done and may have contributed to further damage, including the catalytic converter needing replacement. I strongly encourage anyone getting major repairs here to seek a second opinion.

I booked a last minute brake pad and rotor service and got my car fixed the same day. The service…read moretook less than 90 minutes and they even snapped my bumper back together without me asking a free of charge! Highly recommend and will be returning to support this local business.

Affordable, quick tire change with a thorough shake down on a vibration problem. The price was…read moreexcellent and I had no complaints about the overall experience. Sort of like how the best Chinese takeout tends to come from the most hole in the wall locations...good car repair often comes from locations that aren't fancy...keep that in mind.

TPMS went out on 2 tires. They replaced them in less than 20 minutes and the was reasonable…read morecompared to Firestone or the dealer. Quick & precise. Very affordable!