Shuster's plumbing did not show up for an appointment I had scheduled over a month in advance. They…read morewere scheduled to come out between 8-8:30, and when I called at 8:45 asking if they were still coming, they said they cancelled my appointment without letting me know and scheduled someone else in my slot. Very unprofessional.

I highly recommend these guys. They are knowledgeable and have great communication. They know what…read morethey're doing.

Always helpful sends emails prompt service quality work been using them for yearsread more

We have not called once and not gotten a major attitude from "Courtney". Jesus I hope she's not…read morethe owner. Three years this Sept we've had to call on occassion and the attitude is always such an annoyed you're bothering me attitude.

Recently purchased a home in South Philly. We can't say enough about the excellent service,…read moreattention to detail, quick response and immaculate care of our home! Many many thanks for a wonderful result! Wish I could give 10 stars!!

Two employees from Turners Bros. Plumbing arrived at 0900 (as scheduled) and were on-site until the…read morejob was completed at 0940. The ballpark price quoted for the job over the phone - the removal of an old garbage disposal and installation of a new garbage disposal, and the installation of a exterior hose bib - was $125 for the visit plus labor and it was suggested at that time by the Turner Bros. representative that the total cost for the job would likely be about $200. After the actual job was completed I was told by the one employee, Mike, that the realized price for the job was $375. When I questioned this and mentioned the quoted price, noting how drastically far apart the realized price was from the quoted price, the employee simply said that he was only the messenger. When I told him I did not have any checks and would need to get more cash in order to pay I also asked at that time for an itemized bill, indicating that I would not submit payment without some sort of a bill and guarantee that my payment as cash was properly received. He told me that he could come back for the cash and that he would have his office send me a bill within the hour, taking down my email address for the invoice to be sent to. About 45 minutes later I attempted to call the main office for Turner Bros. multiple times, unable to reach anyone. I wanted to verify the price and that an invoice was being sent over. Eventually I was able to speak with the employee whom had completed the job (Mike) and he told me that he spoke with his boss and was able to get the price reduced to $250. While I told him this would likely be 'ok' I also told him I still wanted to speak directly with his boss at which time he conferenced me in with his boss, Michael Turner. I explained the situation to Michael and he told me that typically they charge $125 as a base visit fee plus $190/hour per worker and that two workers are always sent on a job. This was information not told to us when we originally scheduled the appointment - we were only told the charge would be $125 for the visit 'plus labor'. Michael Turner noted that his other employee Brian 'must have quoted us a different price and the problem is Brian isn't around today'. I questioned why the quote given to us over the telephone wasn't memorialized and how could such drastically different quotes be given by his employees. After further conversation of a similar nature, Michael agreed to settle on the originally quoted price of $200. His employee Mike returned to the house and collected $200 cash as payment in full for the work completed after I was e-mailed an updated copy of the new invoice. The new invoice did not itemize time, labor or standard costs, and did not even include my full first name, but simply stated "Installed homeowners garbage disposal" (we had purchased ahead of time) and "Installed homeowners hose drought" (which we had also purchased ahead of time) with a total of "$200" listed to the right. A response was sent to Michael Turner via the pay2go website from which the invoice was sent indicating the invoice had been paid in full in cash. At the end of our phone conversationMichael informed me that "if we charged these prices there we would be out of business." As a local business owner myself, I know that if I had a member of my sales staff who was unaware of our base rates and was also radically misquoting customers, I could imagine that our business might not be around for much longer, either. While the workers were amiable and quick to the job, I do not recommend Turner Bros. Plumbing.

Yesterday I had an emergency and I contacted the company to see if they could help me and they…read moredidn't think twice so I have 5 stars because they immediately attended to my emergency thank you for your help guys

We were able to have our septic pumped right away, not in a week from our phone call. We had Dave,…read morewho showed up right on time and was very knowledgeable. He answered all our questions, and there were a lot, given our septic is older. It's nice to have not only prompt service, but excellent service! I wouldn't hesitate to reach out to them whether it is a simple septic pump or a septic issue. Thank you to the whole Drayton clan, you have some of the best employees!!!

Awesome company!!!…read more Doug, arrived at my home, saw the problem, and within minutes fixed the leak. No hassle, polite, -and no BS! I would and will recommend JFK plumbing to anyone in need of plumbing services!

I pretty much got stood up for what sounded like a better opportunity. I had JFK Plumbing &…read moreHeating scheduled for an 8 am-10am window this morning. I received a call at 7:50 that they would be there in 10 mins. I let me tenant know, and she advised that she was home and would be waiting for them. At 8:25 am I received a call back from JFK Plumbing & Heating saying that they knocked three times and that no one answered, so they left. I said, "I'm the landlord, and you didn't try to call me when after 3 knocks no one answered?" The plumber said he was getting all kinds of calls for other jobs so he couldn't stick around. I asked my tenant what happened and she said it was the strangest thing. The plumbing van pulled up, she even went over to the door after no one approached the house, and then opened the door as the van pulled away. My summation is that a more lucrative job came on the horizon (as mine was only a leaky toilet) and they decided the juice wasn't worth the squeeze, pivoted, and took off. Regardless, the lack of professionalism, subpar efforts to communicate, and failure to consider how scheduling an appointment a week out and then bailing after 3 (largely contested) knocks, is just poor customer service. I wouldn't put my faith in them again, especially, as the plumber said if "all kinds of other jobs are coming in" I got deprioritized and you might too. Proceed with caution.

Totally honest and reasonably priced. Ray has helped me with a couple of different plumbing issues…read more One was an emergency..during that super cold winter when the temp went down to zero..I had issues with pipes that I didn't even know EXISTED behind the wall of my mudroom freezing. Water was entering my basement walls..it was a mess. He came as soon as he could. Cut into the wall and fixed the pipe. Explained that there was a pipe behind the wall for a washer/dryer--the previous owner never documented this or explained it to me (it's a very strange, rear-of-the-house mudroom that was an add-on.) For the second visit, I had a sewage back up. He came and diagnosed it, and fixed it by cleaning up the sewer line under the street. Apparently, my home piping is pretty sturdy and modern, but the pipes under the street are old and thin. So I have to be careful what gets flushed down my toilet. Yet another thing the prior owner didn't inform me of, and I had to learn at a cost to paying Ray from Streamline to fix. At least he was reasonable! I will definitely hire him again. In fact, I'm planning to contact him this weekend about a new water heater.

Ray is very capable in clearing out roots and clogs. I've used him several times. He has the right…read morerouter that will fit through your basement door.

I can not express how great this guy is! He comes as…read morequickly as possible, does his magic and does it well!! But don't try to bullshit, cheat or even go toe to toe with him! He is honest, super hard working, but he will not take and nonsense!! First rate service!! Highly recommend!!

Please stay away from this company I had call them to come out and replace a hose bib. I already…read morehad purchased the replacement part all they had to do was solid it in place. The total time was 15 min. Total cost 210.00. When I questioned the cost the owner's response was you pay for the full hour no matter how long the job takes.