Not a bad day in a very imperfect system. Arrived at 7:40am on a Saturday in mid June. Inspections don't begin till 8am btw. 6 cars in a single line followed by a street side cone stating "CLOSED". I drove away (as suggested online) to do other errands and returned at 8:20am to find 5 cars in line a space for me. The inspectors are very pleasant & professional. My car was taken into the bay along with my registration and $35. 15-20 minutes or so later I was invited to take my car from the bay with a new sticker. Curious why they don't just give out 60-70 tickets with the plate number stuck on the back (to avoid resale) at 7am like an NYC Italian Deli? The State really should create an island inspection station that can take some of the pressure off of the Don Allen station. The state & island taxes are surely substantial enough to cover it. Taxing folks who can afford to send minions to do it for them tells me the money is there. read more

Don Allen Auto Service - The bays at the end of the 1-2 hour wait! - Car Dealers Near Me - Nantucket, Massachusetts

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Austin and his team are the BEST!!! Called in with an issue at 8:00. Had to leave the vehicle there. They drove me home and called three hours later to tell me the car is ready. Sent a car out to pick me up. Grand total $59.10. read more

Get ready to wait in line for inspection! Even after a couple hours they might skip their service cars in line ahead of you as well; inspect off island if possible because it is like winning a carnival game at Don Allen IF you have the time to wait for a spot in the inspection line all day. read more

Unprofessional staff. The car was done at 12.18pm to replace 4 ild tires.They refused to release the car and kept it for joy ride/personal use till 4pm. No protection on the car seats or matts. The mechanic left heavy dirty grease all over the matts and seats like pigs. The manager protected the mechanic and refused to behave professionally toward customers. Shame on them. Layla lied at 1pm that the car wasn't ready. Shame on her. read more

Worst service experience I have ever had. I have a tire package from Ford. I hit a deep pot hole and got sidewall damage on my back left tire deep gouge. I told the service advisor, Kaitlyn, that I hit a pothole and wanted to submit a claim. A couple days later she sent me information that the claim was denied. Kaitlyn submitted the claim falsely. She stated that it was curb damage. The insurance does not cover curb damage. It only covers roadside hazards. I called and talked to her and explained that she had submitted it wrong and she argued with me and told me that that is what I told her. So I asked to talk to her manager. Some guy name Mr. Tovornish, came on the line and started accusing me of harassing his staff that they were all pissed off at him. I tried to explain to him that his service advisor had made a mistake, and all I needed her to do was resubmit the claim correctly. He explained to me how he's been in business for 25 years. (Somehow with all that time he can't figure out how to make the customer happy. Just because you were the only show in town does not make you the best.) After about 15 minutes of this guy berating me , he finally said he would look into it. Mr. 25 years of experience never did anything never called me back. I called my service advisor from the Ford dealership off Island and he got everything taken care of for me. No questions asked,that's how good service works and he's even in a different state. He said just buy the tire and they would reimburse me. Done. That's all this dealership had to do as well, but they like to argue with their customers and tell me that they don't work with third parties. And this is not even a third-party. Kaitlyn said that she was doing me a favor. This is a tire package through Ford company. Maybe she should be less worried about her lunch and more about customer service. It's not like this is even a busy Ford dealership or service center compared to big dealerships off island. I walked in and there was four people sitting there and no customers. I would highly recommend NOT taking your vehicle here for anything. Wait UNTIL get off island. read more

Treated as if it was a privilege for me to be a customer. Horrible customer service skills, not even a "hello", "how may I assist you?", "I'll be with you in a moment", nothing. The person who assisted gave incorrect information to multiple employees. Saying things I never said. In addition because this individual did not clearly relay the problem to the mechanic what would have been a 20 minute fix turned into 120. I know this because after they spent about an hour and a half on it and returned the keys saying they couldn't find a problem, I repeated what I told service and then he said those details were not shared and took it back in and had it fixed in about 20 minutes. I was the one who paid for the service desks mistake, paying 7 times what it cost at every other shop I've brought my car with this exact same problem to. Recommend to find any other place on island to fix the car if they can. If not, take the car off island if you can. You'll probably still save even after the cost of the ferry. read more