I want to start this off by saying I liked Mike and thought they had taken great care of myself and…read moreother year round islanders in the past. This most recent experience has led me to believe otherwise and I will absolutely not be taking my car back or recommending ever again. I had gotten new tires/brakes put on the car at different points over the winter. Right before the 4th of July, my engine start shaking and so my boyfriend brought the car in on Tuesday, June 24th. We had had off island plans for the holiday but didn't hear anything from the guys at the garage so we pivoted plans, not a huge deal. 2 weeks went by with one or two texts that said "we'll call with an update" however, no call was received. 3 weeks in, they called and said they couldn't duplicate the problem but found and issue with a wheel bearing- we asked that they not fix the wheel bearing but just see if they could diagnose the engine problem. When nothing was still done about the engine, my boyfriend went on YouTube and sent the mechanics videos on common fixes..... It is now July 31st, we picked up the car and have been charged $800 for..... wheel bearings, spark plugs, labor and parts. Half of which we had asked them not to fix, the other half that should have been an easy enough fix that didn't take a month and a half of absolutely no communication. I will happily pay what is fair but this is so wrong on so many levels I cannot fathom spending another dime here, nor should you. If I could give 0 stars I would.

Car battery died on vacation. It's one of those batteries that is not easily accessible, buried…read morebeneath multiple other parts. I dropped car off without an appointment. They replaced the battery in 20 mins. Everyone there from Mike to the mechanic to the person at the cash register was very friendly. Thank you.

I stopped in with a low rear tire. They removed the nail, patched it up and had me back on the road…read morewithin minutes. I highly recommend them.

So helpful. Need new tires!! Had them in a week Great price…read more for island life. They are always helpful. They love Eakins but please be polite as they are very busy but will always get you in

Good service, fair price and great staff. I highly recommend…read moreusing Sullivan Tire in Teaticket

Everyone was polite, very clear, easy to deal with! Work was done in an efficient manner.read more

Yea! These guys are great! Friendly with a can do attitude!! I still want to go pick out some chix…read moreeggs though! All my cars are much happier when they leave!

Barrett's rescue people daily with beach towing service and quick professional service. Christian…read morefinds a way to help schedule me in when all hope is lost. Chester makes sure the cars he tows and repairs are properly treated. He fixed my Rivian in the middle of summer when no one else would give it a look.

It's so nice to just pull up and have an attendant pump your gas! But the best part about Excel…read moreAuto Repair on E Falmouth Hwy is when I bring my car in for an Inspection sticker. The service, professionalism, friendliness and efficiency is off the charts great! Went yesterday for my sticker, filled up with gas then drove off a very happy camper Sincerely, Jenny D

Pierre and the team at Excel are true professionals. Excellent car repair service in a clean, high…read moretech garage. Honest with great communication skills. Thank you.

Came in on Wednesday afternoon for 2 new tires and Clive was super friendly, knowledgeable, and…read moretold me about their services without me feeling like he was upselling me. The pricing was great. He ordered the tires and got me in with an appointment first thing this morning. He even remembered me and greeted me as I walked in. The rest of the staff is also friendly and they handled the rush of early morning customers with ease. Town fair in Falmouth has a new customer in me!

It has taken 3 3/4 hours to install 4 tires!!! I asked about…read morethe time frame and the service personnel just gave me excuses!

I was from out of town, in my 2005 Yukon transporting 7 friends all over MV for the weekend. OMG…read moreoil leaking , spraying my back windshield. Its Friday, what to do? Found Bruce cleaning up at the end of his busy week. This delightful positive, KNOWEDGEABLE young man, dropped to his knees checked source of the vehicle leak, pronounced it safe, come back Tuesday to top off differential oil and have it fixed on the mainland. Saved my weekend. But by Monday, i had another problem with noise by drivers side front wheel. Now i have 6 people counting on this old and rusted vehicle to get us to beach, sightsee, go fishing and we are all worried. I pull in to see Bruce's smiling face, jacks up the car pulls off a rusted wheel gaurd which he tells me are just a bother, tops off my dif oil and waves good bye.. Dont go anywhere else, new business owner. SUPPORT BRUCE AND PILGRIM AUTO

When I initiate a roadside service call from AAA I know I'll be getting Pilgrim Auto. This same guy…read morehas been giving me gas in the middle of nowhere and jump starts on Martha's Vineyard for 13 years. If you get roadside service at night do not be scared by his crazy lighted up modded monster car thingy, or his spider tattoos. Today I needed his help, and even in the dead of August I got SERVED within 40 minutes. Thanks Pilgrim Auto Guy :)

Staff is extremely polite, pleasant, and professional. They always greet you with a smile.read more

Nice new gas station but bought gas there and wouldn't let my husband use bathroom. Customer…read moreservice at its UN-finest.

Thank You Sullivan tire. They have been a huge help with…read moreme in figuring out a vibration problem with my new Ford Maverick truck, where a Ford dealership would not. I would strongly recommend using Sullivan tire for all your car's maintenance needs !

Purchased, installed, balanced, and aligned 4 new tires and replaced 2 faulty sensors…read more Took our car in on time. Knowledgeable, courteous staff provided clear explanation of what was needed and stood by the original quote- which was much less expensive than my regular service establishment. It would be helpful to know the approximate wait time. The service took a full 2 hours, which was not a problem for us, but it would be helpful to know ahead of time.