Totally should have read the reviews and talked my husband out of ordering. We ordered a New York style with extra pepperoni and extra cheese, and habanero wings. The pizza was delivered an hour after it left the store, the driver turned their GPS off and marked the order delivered right after they left the store. The food was cold, the wings were plain and if this is their idea of extra cheese & pepperoni... When the delivery was late, there was a long wait and they didn't care about our order. They said we could call back if the food was cold. For the record, the food was delivered nearly an hour after it left and appears to not be correct. read more

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I tried to hold out because I think highly of the Manager (or previous manager, haven't seen her on shift in a while), but three strikes and you're out. I order the tots, the last time I saw her working there, they were close to picture perfect. Unfortunately, the last 3 times I ordered them, they weren't burnt; not to a crisp, but someone with half an ounce of sense wouldn't have boxed it up and sent it on. I hope she finds a better store, or entirely better job to work for because between that and employees refusing to put bottled drinks in the fridge? It's disgusting, and granted, I havent worked for her, but she doesnt deserve such sloppy employees. read more

Ordered a sausage and spinach med pizza with two sauces. What a received is a med pizza with Philly cheesesteak, peppers, and bacon with 1 sauce. My wife and I entered behind another customer and was not acknowledged until I made eye contact with an employee. Pros- the inside was clean and seemed to be well kept. read more

FOOD? JEEZUS- ORDERED 3 Pizzas, Kids like extra sauce, put that on their pizzas.....NOPE- Didnt get it. Got a Thin crust Pepperoni with extra sauce, cheddar and provolone added....Not what we got. I ordered a third large with extra white sauce, steak, onions, peppers Mushrooms and banana peppers- Nope They made us a pizza with pep, beef, sausage, ham and something that looked like sliced artichoke. Called Immediately, trying to correct it. The person answering simply put us back on hold when there was a problem, waited another couple minutes some other foo picked up the phone- said that sounds like a steak Pizza. I said almost but extra sauce + banana peppers. GOT ANOTHER DRY DISH RAG TASTING PIZZA, instead of throwing extra veggies on it- because they F#$÷ed it up... the skimped , because the place has a total lack of management. This place is not worth the time- My 8 and 10 year old compared it to Chuckie Cheese....but No games, and the people over at CC care more....LOL THIS STORE NEEDS NEW MANAGEMENT....No manager should have had someone drive back the Pizza to them, give them a "standard vice special ordered Pizza" . We wasted Gas to chase down their mistake and they gave my wife attitude. Im certainly glad she chose to handle it- because after the phone call if I got the attitude Id gave emailed it back over the counter. WE RESPECTED YOU BY MAKING AN ORDER.... Your attitudes while we tried to correct a 1000% wrong mistake of yours are UNACCEPTIBLE. Your Pizzas were EACH WRONG in their own way....OVERCOOKED, Hardly any sauce, Completely F#$%ed Up!... but it was the Bullshit attitude of an improperly trained crew with the communication ability of a car horn that make this brand new building a Dumpster Fire behind a Dairy Barn. read more

I placed order on 16 October and they said it would be done between 5:28-5:35 PM and it wasn't even in the oven. By 5:58 PM it still wasn't done so I canceled the order. we haven't been to Domino's for a while and thought we would give them another try but they are still very horrible and have horrible customer service. read more

Got a message from someone representing the franchise owner, they offered me a medium 2 topping pizza.... No thank you, we are no longer ordering from your stores. There are other options in the area that actually deliver. Don't offer delivery if you don't have drivers. If I took the free pizza, how would you get it to me? LOL read more

Normally it takes two hours to receive a delivery from these dopes, but today I got it within an hour, which was quite the surprise. But this was my pizza, nice and burnt on top, but cold. They need to fire this cook, she either shorts you on toppings, or does this to your pizza. No one likes the bubbles in their pizza, means you shorted me on toppings. read more

Domino's Pizza - Cheesesteak pizza - Chicken Wings Near Me - Sumter, South Carolina

Twenty six reviews and 1.5 stars. Maybe who ever owns this place does not care that this place is consistently bad. Hey it rolls from the top down and can be seen easily as I have just witnessed. If there was a disaster movie about everything that could go wrong at a takeout place then what I saw tonight would be the live action adventure. I have had the Dominos Brooklyn style pizza before and for the most part it is pretty good but tonight it was flavorless and this was the first time I have ever been to this Dominos. I think part of it was that I got the wrong pizza. They made it on the wrong crust and of course I should have checked before I left but there was no way I was going to wait again. Oh yeah the wait ... I order the pizza online at 608PM and I did not get the pizza in my hand at the store until 711PM. Last time I will be there also. I ordered a pizza with pepperoni and mushrooms but it came with a hefty portion of disappointment with a side of "oh hell no" There was so much to ponder as I waited and looked across the lot at Jersey Mikes as people went in and out of the store in a timely fashion with their orders. So if what you read so far is not bad enough here we go. When I got there at 640PM the tracker said my pizza was to be ready between 643PM and 653PM. By the way this all happened on Dec 30, 2021 between 640PM and 711PM in case any real management wants to look up who was working and most of all who was in charge. The lady at the register asked my name and before even looking to see she just said you order is most likely not ready and then chuckled. If having people wait for late orders and food not being ready was funny to her then she may have died of laughter. I was not the only one waiting as many people who were there before me were still there when I left and it was a complete breakdown of communication in the staff and it could be seen. I am going to say the person at the register this night was the shift supervisor and in charge. At one point she said out loud to the delivery driver "at least you are checking orders" and the cutting of eyes from other employers could be seen. Bravo as her shade level was cranked up to a hundred. Then the decline of leadership happened more. She snapped on her staff and said "I don't need the talking back" but yet she did not help the staff or even acknowledge customers who were waiting. Some pizzas were sitting there a long time and when people got up to check it was like WTF it was there the whole time. It got so bad she said out loud she could not take it and had to get out of there. By that time I got my pizza and was sitting in my vehicle. I look over to my right and I see the lady that was at the cash register in her safe place AKA her red Jeep. I guess she had enough. It is no guessing she did. I admit it was a slow meltdown and you could see she was in over her head (like the pizza dough) and that she did not want to deal with the employees and most of all the customers. Yes leadership and doing what is expected of a leader is tough but I guess she wanted the easy route and let her crew falter even more if possible. With 1.5 stars I think they are trying to see if they can get lower like they were playing Yelp limbo and seeing how low of a bar they can set. read more

Domino's Pizza - Late pizza and it was actually not done at 707 more like 710. - Chicken Wings Near Me - Sumter, South Carolina

What a let down. We requested plates, peppers and cheese when we ordered and when the person delivered they said they don't provide that anymore. $28 freaking dollars for a medium ass plain pizza and can't provide the normal things a pizza comes with? And a $6 delivery fee. This is absolutely terrible. As another said obviously this owner doesn't give a F about the reviews. Just don't go here. Go to a gas station for better service and food. So disappointing. read more

Very unsanitary conditions I was sick the next day. The cutting blade is never washed until the end of the shift also the work station was very dirt. The people were nice but I will never eat there again. read more

All around great experience ordered on line came in a timely manner delivery driver was good as well! Food was delicious!

Don't order from here. Doesn't matter how desperate you are, you either won't get your order or will be left waiting hours with no way to contact the store unless you physically walk in. If corporate is reading this: figure out what is going on with the management at this location, because it's abysmal. Absolutely atrocious. It should be shut down. read more

Pizza was well made but very undercooked. Maybe they expected my to cook it more later on. The crust was not anywhere close to golden brown like the picture showed. Only Dominos in town since the last one went out of business. read more

The staff and manager are rude and do not care who comes into their store. I've been eating at dominoes for 30 years and this is the single worst Domino's Pizza I have ever been at I will never eat Domino's Pizza again. read more

Been waiting on 8 wings since 5:20 it's 7:22. Wow!!!! This is Absolutely ridiculous!!! I know better next time!!! Never again!!! read more

Domino's Pizza - Call log. Stayed on the phone waiting 21 mins. They never answered. - Chicken Wings Near Me - Sumter, South Carolina

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Absolutely terrible location. I ordered from here six months ago and had awful service. I waited for my order dor an hour and a half and when I called to get the status of it, they told me they just put it in the oven!! It was a school night and my kids were waiting for this meal. I was pissed. Best they could offer me was a free medium pizza for pickup only I swore off this dominos... until tonight... I rolled the dice again thinking maybe somethings changed... NOPE! Terrible idea. They called me an hour and a half after I placed my order and asked if I would be willing to pick it up because it was going to be "another hour, maybe TWO" before they could deliver my pizza!!! This place needs to be shut down and because theyre the ONLY dominos in Sumter, i'm completely deleting the app off my phone. NEVER AGAIN! read more

I love Dominos personally....but one thing this location has struggled with is # of driver......which is why I assume most reviews say there pizzas were nasty and/cold, bad customer service. Ive had a few rough pizzas but them, but even more Ive walked in watching 2 ppl taking phone orders, baking and trying to deliver, taking 20 pizzas at a time. Not to say they are a great Dominos.....but walk in or order pickup and ask for extra sauce....you might notice a difference read more

Domino's Pizza - a large piece of cheese pizza - Chicken Wings Near Me - Sumter, South Carolina

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This is the single worst Domino's pizza I have ever ordered from. The Staff could care less if someone walks into the store and the manager is extremely rude. They will also give you a nearly uncooked pizza. I would recommend going anywhere else to get a pizza. Marcos is right around the corner and only costs a little more, but the service is excellent, and the pizza is outstanding. If you decide to order from here, good luck! read more

I ordered before 1130 they close at one and I received a call about a wait and I agreed which was one hour then I call to check in on my order and the guy who answered hung up on me after yelling at me saying he never said what he said to me and I requested a manager and he hung up..... no food was delivered and I paid for it all..... second time this has happened first time I was told no drivers were available but one came this time I get hung up on and no food and I was charged. read more

This is the ABSOLUTE WORST SERVICE possible. Ordered 2 medium pizzas and a salad at 9:09 pm. Called several times about staus. Pizza ready at 9:26 per online status. Delivered at 10:44 pm. Salad did not come with order but paid for. Called for resolution and there was not one for a visitor from out of town. Michael said I needed to call tomorrow at 5 or 6 pm to speak with Kendra. I paid a delivery fee and provided a tip at order time. DO NOT ORDER FROM THIS LOCATION. I may update this after taking out time to call Kendra tomorrow after we check out of our hotel and get on the road. read more

Much like everything else in this town, while the name says Dominos, it's just another sad bunch of locals who can't figure anything out. 2+ hours waiting for a Pizza. No admission, no compensation, no explanation. Called at an hour and at 2. Same thing "it's next." At the time we placed the order it was "25-35 minutes." Get a frozen pizza at Walmart, skip this place. read more

I don't like to leave bad reviews but I also understand that reviews definitely help keep on top of problems that can be fixed. My pizza was completely wrong. It was supposed to have two ingredients in that of which I did not receive. I believe I could have even gotten someone else order. But it was confirmed to be our order by the sticker on the box. I can understand where work gets too busy sometimes. But it seems as though they don't care which upsets me more than the order being wrong. I also went in during the pandemic and no body was wearing a mask. Even the production workers. It makes me upset that I have to say that I will not be visiting again. read more

Workers are rude manager was no better order extra topping and hardly get any ! Worst pizza in sumter dont waste your money ! There fix is to bring it in after i paid for delivery and would re make it ! No make it right before u send it read more

there driver daryl never brought my food he was outside my house for like 20mins they turned there phones off after i called telling them about there driver please don't go here it's the worst ever they don't even try to help you .!!!! read more

they marked my order as complete and took my money without delivering my pizza. They act like they don't know what happened when i called and waited 3 hrs. Still no refund. Take your service somewhere else read more

This Domino's is the WORST! Two hour delivery time, then called to get refund and got hung up by the MANAGER on duty! Horrible customer service! Too many pizza places out there to give bad service. Sorry Domino's, NEVER coming back. Oh, and I do pizza parties once a month work - no more read more

Worst Pizza place ever! Ordered a couple of pizza's even got a text saying they were almost at the house for delivery. Never showed. They completed the order and when we emailed to let them know what a bunch of tards they are they just canceled the order. Don't order from the worst pizza place in Sumter! I would attach a photo but we didn't get a any thing. This is not the first issue with the worst pizza place in Sumter. But roll the dice if you like it's your coin. LOL! How bad will it get... I'll never know. Never again! read more

I never write reviews. Currently three hours after ordering. No pizza, no refund, nothing. super frustrating. cant call because they disconnected their phones. Cant complain online because they never delivered the pizza so i cant leave negotiate feedback on it. wack. read more

Been waiting an hour called the store They said about 20 min after waiting an hour very bad costimer service.

This will be my last time coming to this location sucks because I love Dominos and it's the only one around here. Pizza was undercooked to the point of being slimy. Also Pizza was cold this was due to the fact the "Tracker" wasn't working and didn't notify when the pizza was done. So it was just sitting on the shelf for like 40 min. Told the worker and her response was a nonchalant "yeah that tracker doesn't work very good". read more

This is the second time In a row that have ordered delivery from this location and it has come cold and took almost 45 minutes from the time the tracker in the app said it was ready. And to top it off - this time it was burnt. Will do pick up IF I order again. read more

SOMEONE hacked my debit card yesterday I called the store the girl said they couldn't pull up past order lol, I asked to speak to the manager sat on hold for 20 minutes and nobody ever came to the phone. never been to this store, never will. must be why the reviews are so bad already.. do better. read more

Avoid this dominos pizza place at all costs. I ordered and they made the pizza. It sat in the store for 38 minutes. The driver had to call to get my address 15 minutes later he came with COLD pizza, no ranch and no soda. I sent it back. I called the store and talked to 3 people before they put the assistant manager on the phone. They could of cared less I waited 20 minutes before the assistant manager picked up the phone. Save yourself the trouble and eat Chinese or something else in SUMTER. This place sucks. I would be ashamed to say I work at this joint. I wish I could rate it a zero read more

Made a simple order online. Over an hour later, my order showed up and was cold and had the wrong specialty chicken in the box, which was marked correctly. Called the store, spend about 5 minutes on hold without saying a word first, then got to explain what happened...back on hold...different person came back on with the grand offer of "well, the next time you order from here, we'll give you a free specialty chicken". I, on the borderline, explained that after waiting for an hour for the wrong and cold stuff, a free one the next wouldn't cut it.....back on hold...then steps in the manager "Rob".... So after bouncing back and forth with people who had been dealing with the manager on my situation, on the phone appears this calm and casual person who starts with "this is Rob", so I politely answer "ok"....silence..."any idea why your on the phone with me right Rob?". Rob: "I understand you had an issue with your chicken" Me: "Well Rob, that's correct" Rob: "Well I told them to offer you either to deliver a new one or a credit" Me: "that never made the conversation from anyone that's spoken on the phone, nor do I want either....give me a refund for the chicken, I'll take the cold pizza...I'm not waiting another hour for someone to maybe bring me the right thing" Waiting to see if the refund goes through. read more

No one in this establishment is wearing masks while preparing food, if you care about that I would not recommend this location.

This is hands down the worst Domino's Pizza I've ever dealt with. I have given them countless opportunities and they forget part of my order, they bring cold food (every time). They are the worst pizza place I have ever experienced. I will be buying from anywhere but here from now on. Literally anywhere! read more

Takes 1hr+ on average before it makes its way into the hand of a driver. Longest I've waited was 3 1/2hrs for a medium pizza and a Coke.

I ordered at 5:20 pm and the pizza arrived exactly at 7:22 pm. It arrived cold and based on the tracker it was done baking at 5:34 pm and going through a quality check. The manager of this store needs to be fired. The delivery time is absolutely unacceptable especially when the websites estimates 25-35 mins. Two hours is a FAR stretch! No one deserves to spend their hard earned money on cold pizza! Without a shadow of doubt I will NEVER order from domino's again! read more

Just called to make a 20 pizza order for pickup, the guy said he was the only person there and could not guarantee he could have them ready in 2 hours! Ridiculous! Taking it elsewhere! read more

The pizza was made at estimated time, but when I went in to get it the clerk totally ignored me. She continued to put stickers/labels on empty boxes. When a young man came in she continued, but finally ask him could she help him. He said this lady was ahead of me. So she says may I help you and pretended she could not understand what I was saying my name was. Of course by this time I was really upset. I will not be going back. And don't let me leave out the half done wings. I had to put them in the oven when I got home. I'm sure the person that helped me was the manger. Most time I pass by they have a "hiring sign". I understand now. read more