Pack your patience when you come. They're NEVER in a hurry to help. I'm not sure why they send one…read moreor two people to take payments for utilities or property taxes. They move slower than molasses in winter. They do accept all forms of payment including Apple Pay, Android Pay, cash, check, debit cards, and credit cards with no fee in person. If you should decide to pay online then you'll incur an additional fee.

Department of Pupil Transportion, all of the parents of elementary school children in my…read moreneighborhood complained about the unsafe Location of the bus stop, closer safer options were offered to the County Of Henrico by the families and Charles Davis the director of pupil transportation Denied our request, they are just waiting for an accident to happen before a change will be even considered! The County Of Henrico does not care about their residents/community!

Called to end service at an apartment and a home and start service at a new rental June 2024 and…read morethey only transferred service and never stopped apartment or home. Few months after initial call I called and again requested end service at apartment and home, and they ended service at home but I later found out not at the apartment. After my call in June 2024, I start to get two emails each month: one stating it was a new bill for the apartment and that the amount due is "0.00", the other saying the recurring payment is "Aborted" and "has been stopped" for the apartment account. In April 2025 I changed the automatic payment for my bill (for the new rental) and then realized that they were still billing me for the apartment I hadn't lived in for 9 months because I was now getting automated withdrawals from two checking accounts. I called City of Richmond and they said they had no record of me asking at my last two calls (which were documented) that I needed to cancel service at the apartment (which was one of main reasons I called them twice before). City of Richmond further ignored the fact that I've been getting monthly emails from them since July 2024 about the apartment account stating that 0.00 was being billed and that my auto payment was being aborted. They told me they would not reimburse me anything (blaming me for not canceling service even though called them twice to do so) and said to ask the apartment complex to see if they will cover the inappropriate billing statements since my lease ended (August 2024). This is an absurd request since this was City of Richmond's issue all along and an apartment company is not going to pay me for the erroneously charged utility bills. If you look at all the reviews posted it is clear I'm not along in being screwed by City of Richmond Utilities. Sucks there is nowhere to go for help and no other utility company to choose from. Probably why they are so bad as there is nothing the average consumer can do to challenge their horrible customer service.

You can say I happen to be the luckiest, I was. I had a long line of issues with my account and a…read morelot of confusion between the previous resident, the owner and the current. Ms. Alexis was able to resolve all of the issues and make my day. She was amazingly patient, understood all issues, and fixed them all in one call. It did not take too long to reach her, under a minute. Thank you very much, Ms. Alexis. You are the best. Have a blessed day.

Absolutely useless…read more Their website says you can schedule deliveries around your life. And yet I received a delivery on a day when I explicitly stated I could not be there because I would be at the hospital. The website says they'll do a leak test and ensure all of your appliances are hooked up correctly. The rep on the phone is Sure they wouldn't deliver without doing the leak test... But they didn't check my appliances, because they were in my house. Which was locked Because I was at the hospital and not at home. So nothing works. And no one is calling me back. And no one is fixing a thing. Guarantee I get a bill for it though.

Dealing with Amerigas is agony. They do not follow through on what is agreed upon. It takes 4 days…read moreand hours on hold to get in touch with anyone in billing and then all they do is argue even when they are at fault. Most money grabbing company I have ever dealt with! I am now using Virginia Propane and have excellent service and the people are nice! STAY AWAY FROM AMERIGAS!!!

I purchased a magnifying lamp from this company, probably 30 years ago. It has been a jewel, but…read morerecently stopped working. I figured it was the bulb which had never been replaced. It wasn't so I called Graybar to ask for repair recommendations. A lovely voice named Charlotte offered to research the product and get back to me. THAT IS CUSTOMER SERVICE!

These guys are fantastic. I have used them three times and still am very impressed. One time was to…read moretrim some trees when I installed solar. Another two times were to remove large rotted trees before they fell on my house. Donavan and team are honest, hardworking, and go out of their way to provide great service at a reasonable cost.

I recently had a huge tree fall down in my yard and I was panicking because it involved a power…read moreline. From the moment I contacted this company they put my mind at ease. I was very impressed with their professionalism and they did a fabulous job! I would highly recommend them to anyone!

Because of the peculiarity of my house, 360 had a tough time installing new sinks and faucets - in…read moreno way their fault. Nevertheless, the guys that came were all uniformly cheerful and professional. Now I have a new go-to plumbing company. Not that I wanted one, but I know who to call with confidence.

360 Plumbing was so helpful and fast when we had an emergency flood (literally a flood as a water…read moreconnection burst) at my office. They were quick with their communication and their response to being onsite to help us. We liked them so much when I had other issues (another leak) at the office, we called them again. They were courteous and on time. Would definitely use them again professionally and if I needed them in my home.

Took my son for his road test, found out we need a bill w his address on it (um, he's 16) but going…read morehome to see what we can scrounge up and are headed back later this afternoon. Wish us luck !! LATER THAT DAY: well the positivity didn't last long. An hour and 38 minutes after arriving on time for my son's road test, we left empty-handed. I'm just seriously so drained by this DMV experience I can barely bring myself to recount the details. Lemme cut & paste a text I sent in real time: Went to dmv @ 10 this morning for his road test w the effing STACK of docs we were told about. They looked thru & said they needed a bill in his name. Ok he's 16. Anyway we signed him up for the 3 o'clock slot. Got back here at 3 o'clock waited 30 minutes for them to start inventing new requirements. Unfortunately in the docs I included an almost random old letter from the county and this letter brought everything to a hault because it says, as a home ed student, he needs to take the online course, which he DID take, and one of the documents I am including is the certificate of completion. Now, we are in circular logic hell. They have us waiting AGAIN. Its been over ninety minutes since we came back for his appointment. Cant leave cuz the agent disappeared w all our docs. This is dumb.

Just like any other DMV in the country, it is always crowded. Although most of the stations were…read moreopen for business, there was still a lengthy wait. This location is more like a satellite location rather than an actual location. Some of the reps are extremely friendly and others are robotic and just performing their job. A few smiles and some kindness go a long way. Quite a few of the reps tend to be grumpy. They need to leave their issues in the car before clocking in to work. If they don't want to be here working, then they should look for work elsewhere. If I didn't have to take some things back to the car dealer down the street, I would have NEVER stopped at this location for service. If you come here, pack your patience and expect a very, very, very, very, very, very long wait!!