We had a last minute memorial and unfortunately less than a week to book linens to rent. I had received quotes from other rental places and by far Dolphin Event Services was reasonable, convenient and the best for rental all around. I was able to pick up the linens since it was close to my home. Pickup was the day before (Thursday) the memorial and returned on Monday. Someone from the business assisted with loading and unloading the linens. This was the easiest and best experience. Staff was friendly and very helpful! Highly recommend! read more

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My Wife and I used Dolphin events for our wedding rentals - ceremony, reception, and cocktail hour tables, chairs, benches, bartending tables, glassware, linens, plates, and utensils. My favorite thing about Dolphin events is we got to work with Art Salas and visit their warehouse to set up a table exactly how it would look prior to renting. They had so many choices and Art provided great feedback on styles and possibilities. They also were on time with all set up and breakdown of everything we ordered. If you have any type of event where you need to rent items and have it look great, Dolphin is the best place to go. read more

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I've rented tables and chairs from Dolphin twice now. They have a very friendly, helpful and professional staff. Their chairs are clean and well maintained. The pick up and drop off process is easy, there is always someone there to help. Great customer service. read more

Dolphin Events accommodated us with a beautiful Archway Gazebo for an outdoor wedding! It was the perfect setting for a beautiful service! Everything was easy to set up and dismantle. The service was extremely friendly and professional! It tied the whole ceremony together and we are very grateful for Dolphin Event Services! read more

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Was in a bind for a last minute banquet and we urgently needed table linen. I was referred to this place from a friend. They were so easy to deal with. I called and they answered all my questions. I ended up renting 10 tables cloths for a 75 person dinner. I picked them up myself. What a relief!!! It made our life easier. 10 pieces for $200, it was a no brainer. Only issue was finding the place as it was in an industrial complex, some signage outside gate but hard to find once inside. Either way, I will be back for more rentals. read more

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We give Dolphin Event Services 5 Stars because they are great to work with. We have used Dolphin many times in the past, however, recently we used them for our daughter's wedding reception. Art was our key contact throughout the whole process. He and his team made themselves available when we wanted to update our order or had questions about what to include on our order. Art gave us good advice and worked with us on arranging drop-off and pick-up times that were convenient. And ... the inventory was great. Dolphin had almost everything we needed and tried to find the very few things we wanted but they didn't have. The were super helpful and easy to work with. They helped to ensure that our daughter's wedding went off without a hitch and helped to make it a very special day. read more

An absolute joy to work with, highly recommend. We reached out to them pretty last minute for a company event. Dolphin was able to accommodate everything we needed with a cherry on top. They are communicative, caring, and very reasonably priced. Day-of they were on time, installed everything quicker than anticipated, and were very cognizant of our venue. Everything was clean, in perfect condition, and delivered with great customer service. Will definitely work with them again! read more

Great rental place. Very happy with the customer service, and also the prices. Wish we could do paperwork online because their printer was down so it took a few extra minutes. Which probably not a big deal in hindsight except that I had two kids in the car. Only knocking down a star because one of my kids tables leaked water the entire day it was up. And we had it in the house, so needless to say that was not a fun cleanup and I did feel bad for the kid with the wet lap. read more

Used this vendor to do rentals for a major donor dinner for my church. It's easy to go in and see things in person which is very helpful. You can rent tables, chairs, linens, flatware, glassware, pretty much everything you need for an event. An easy one-stop shop with very helpful people who can guide you every step of the way through an event. read more

Rented here for years now. Staff is friendly and helpful. From the moment you walk in the door your greeted and treated like a customer should be. See you again soon! read more

Great place to get your rentals. They are very reasonable and have served us for a couple of years now. The store is nicely put together and everyone is helpful and nice. The guy who helped us load was very knowledgeable and helped us the day before, even as they were already closing. He took the time to talk to us about table size options. They have everything you need and even have great ideas (on display) for you. They don't up sell. They just require next day return. read more

Brittany gave amazing customer service! Prices cannot be beat! Everything I rented was on time and beautifully done at my reception! I honestly do not have 1 thing to complain about them. read more

This is another great party rental place i happen to find that had really great low prices in Pasadena when i was planning a party for my daughter. They carry everything you need from trays, bowls, large spoons, tables, chairs, you name it they got it! The rental of the chairs start as low as $1.00 each which i thought was great and they have great table cloths and heating lamps if your having an outdoor party too. The party coordinator is Errol Simonitch who does the Event Planning but all the other staff is really great and attentive. Easy street parking which is free and they have either pick up or delivery options available for your convenience. read more

I just don't get it. Dolphin has always been a top notch outfit, but my experiences have been so polar opposite, and I feel compelled to share. Currently I am out of the country, but planning a mid December outdoor party in Pasadena for 200 people with live music and a catered dinner. I have sent them three emails, which I verified were read through our company Network Administrator. The third email stated that I needed to hear from them in 24 hours. I have documentation that the email has been read. Unfortunately, I've lost four days of planning so its time to move to another vendor. I'm really scratching my head on their lack of response. We even checked our Barracuda Spam Filter to see if their reply got caught up. There is no record what so ever of any attempt to respond. Now I need to explore the internet for other vendors... I'll start searching with Yelp. Stan McClain, Johnston Lake, Pasadena read more

Easy peasy rental for even small events like mine. I rented a few cocktail tables, linens, chairs and a 6 foot table for a Saturday afternoon backyard event. Angelica was my contact and was so patient as I had to continuously adjust the numbers on my order due to the fluctuating RSVPs. I picked up my items the day before and dropped them off Monday morning. They do offer a drop off/pick up service but I chose to do it myself since I lived closeby. They offer competitive rates so even if another location offers items a few nickles cheaper, the customer service here is worth it. There's no pressure or upselling so you get whatever you feel comfortable with. They have a nice showroom and display a whole bunch of other things (water dispenser, utensils, coffee maker pot, etc.) in case you forgot to consider additional stuff for your event. read more

Thank you Dolphin Party Rentals for being so friendly! You make event planning so much easier with your kind service. Patricia is great to work with. I will be in again to work with her on event planning. Thank you for your patience and your helpful insight! I highly recommend Dolphin Party Rentals because of how friendly they are. read more

It was an OK experience I could say. I went there and order what I need directly in they store. It was the weekend before the event I organized and this lady asked me if I want the delivery to be done of Friday (my party was on Sunday). I mentioned that I am ok as long they don't charge me. She was a bit surprised. I did my math and I knew that my order would be under $400. To make the story short, she was charging me for one full week!!!!Her total was around $1200. I asked to review my order and she made the correction. My question is this: how many times they make this mistake? Otherwise the selection was good and the delivery was in time. read more

I used Dolphin Event Services to celebrate my daughter's wedding. Living in the San Francisco Bay Area I was apprehensive this would go smoothly and was pleasantly surprised it did. The party was in Pasadena, I made one trip down to go to their showroom and the rest was done by phone and email. Art was present for the set up and was one of the most accommodating people I have worked with. We talked about where the items would go, exchanged ideas on lighting and moved things around until we were both satisfied. After everything was in place, Art encouraged me to call him if I needed anything changed. I was not present when the items were picked up but was assured by my daughter's mother-in-law that it was a very smooth process. This was an important party for our family and with Art's help, and the staff who patiently changed my order several times over the course of two months, our party was a big success and everything looked beautiful. Many thanks to Art and crew! read more

We always use them for a large event that we host at Angeles National Golf Course. They are reliable, flexible and always helpful. Their prices are reasonable too. Been working with them for 4 years and plan to work with them again. read more

The good: They have great prices and a good selection of items. Also, they are VERY quick to respond and very helpful in their showroom. Their quality is not as good as other vendors, in my experience, so if you rent chairs from them I would order some extras just in case some are damaged. Especially if it is a wedding! I just got a quote from them for my wedding and it was very reasonable. I decided to go with another vendor tho that was comparable. The staff at Dolphin has always been awesome! It seems to be very hard to find good event rentals in LA now so if planning an event I highly suggest that you get a quote from Dolphin. Now the bad: I have worked with Dolphin in the past when they were the vendor for a company i worked for. When I started coordinating the corporate events, I had 3 months in a row where the products were not good. Some of the chairs were broken. Also, the customer service fell through the cracks the last month and Dolphin dropped the ball on something that was very important to the company. With that said, I was very impressed with how the manager handled the situation. the manager took responsibility and sincerely apologized. he didn't make excuses. Unfortunately, by that time, I had to use another vendor because having things go wrong 3 months in a row - well, I just couldn't have the executives upset again. I switched to another vendor in Pasadena that did a fantastic job. It may have just been that they had a change in staff or something so I would use them again and see. read more

I recently used Dolphin Party Rentals for an event I was coordinating. They were great! I had to make a lot of last minute changes to our rental, and they were always helpful. I worked with Angelica who deserves all 5 stars of this review. She was great, friendly, and helpful! This is the place to go if you're looking for party rentals. read more

Went to their showroom to check out supplies needed for our reception. They have no price on any item, but I was told i can get an estimate for the whole package ( dinnerware, silverware, table cloth, char covers, chairs, etc.). I was told that they are busy, but i should receive a call or email once they are done with preparing my estimate. It's been 3-4 weeks now and i haven't heard back from them. read more

I'm surprised I haven't left a review for dolphin yet. I use them all the time for any big parties... for about 10 years. Brittany helps me usually, and she's very sweet, patient and knowledgable. Always a smooth process doing the ordering, and their delivery and pickup crew are quick, and are always very respectful of coming into our home. I also made some last minute changes, needing less rentals than I thought, and I didn't even have to hound them for the refund as I saw it on my card in a couple days. You know how some big companies miss those little details, and it gets lost? No need to worry about that with dolphin. They're on it! Highly recommend! They take the stress out of party hosting. read more

Ive been using this rental company for about 2 years. I often host parties around Los Angeles and this is my go to company. Their prices are great and everything I have rented is top quality. My rentals are always delivered on time and the staff are very friendly and professional. read more

I contacted Dolphin after hours in a desperate search to find a large tent for my daughter's wedding. Rain was in the forecast and we had three days to figure out the tent situation. Art from Dolphin called me that same night and was so helpful. As it turned out we didn't use Art only because my husband contracted with another company. Art called me the following day and still offered to help. Who does that? I was so impressed with Art and wanted to use him, but we were unable to cancel with the other vendor. Art was so great! He continued to help us even when he knew we were not going to use him. Thank you Art! read more

I rented from Dolphin Event Services for my wedding this past weekend and I will say hands down Brittany L. is one of the best contacts/reps working there. She's worked with me for about 3 or 4 months before the wedding and I can say that she truly is a sweetheart and will do anything and everything to make sure your event goes smoothly. Her supervisor Errol and her had to solve a pretty serious dilemma that may have caused me and my husband to change reception locations, however, they were able to work things out and to do everything they could to get our event back on track. The reason why I rated it four stars was because the prices were kind of steep considering they were exclusive to the Los Angeles Arboretum and Botanic Garden which is where we had our wedding, so we had to use them as our rental company. But other than that everything was great, and they've gained another customer! The reception turned out beautiful thanks to them and all rentals were clean and everything that we ordered was accounted for! I would definitely work with them again! read more

I would give David 5 stars after dropping off my chairs he so nice asked how my day was helped me back up ... although I got a call from the front desk today asking me why I didn't return the chairs Monday when they told me I could return the Tuesday the front is disorganized write down the things you tell clients the back should have more workers like david read more

We used this company for a recent work event. They left 3 chairs and a linen behind. They asked us about it a few days later and said they can come back at a $94 pick up charge or we could take it to their wearhouse. How is it our problem when they left things behind and now they can't find the pickup invoice with a count of the items. The whole thing was such a mess. The girl I communicated with wasn't thorough in emails either. Needless to say they after lots of back and fourth they came back and found the chairs. I had the linen they left behind and "forgot" to call me when they came for the chairs. Oh best part. I offered to fedex it to them if they gave me their account number...they don't have one! What kind of business doesn't have a fedex account??? This company wasted so much of my time. read more

Just saw the dolphin truck drivers immediately aid a woman whose car stalled in a busy intersection. Must be good people.

A great bunch of people here who really know their stuff. Every time I go in they're very helpful and even sometimes make suggestions that really help out. read more

AVOID THIS PLACE!!! We were looking for 3 tables and 26 chairs for our daughter's HS graduation party and we got a quote yesterday for $8.25 per table and $1.25 per chair. The price was a little higher than others but they're local and had fairly good reviews so we decided to book the order today. When we called, we were told that their price went up to $9.00 per table overnight! I spoke to the manager Kevin and I asked him if he was willing to honor yesterday's quote. He said absolutely not since we did not book the order yesterday. While we can certainly afford the additional $2.25 increase, we have decided to go elsewhere. read more

I love it I'm going to rent the table cloth and also the high chair for my wedding Reception read more

Wow, this is my first 1 star review ever. But after leaving messages for the manager and getting no response, I thought I have to tell it like it is. Especially since I found them and used them because of yelp. The gist is I received bad customer service, bad delivery service and sub par equipment. So if a rental company has faulty equipment, makes mistakes on delivery and no one wants to help rectify those mistakes, um what else is there? I won't get into all the small, stupid stuff - I had 2 big issues happen so that I won't use them again or recommend them. Upon delivery, I had items missing. It wouldn't have been a big deal if they would have easily come back to drop off what was missing. (They were the bases for the tables so I couldn't do any set up without them.) They give you a 9am-7pm delivery window so obviously I couldn't stay at home all day waiting for the delivery. I was gone for 1 hour picking up my kids from school and of course, that's when everything was dropped off. No problem until I discovered the missing bases. After numerous calls back and forth where they were insisting they had delivered the bases, they finally checked their truck and guess what, the bases were still on the truck. But get this, they wouldn't come back and deliver them until the next day. That's their policy. But don't worry I'll have them by the time my event starts at 5pm. What? No way! I can't set up without the table bases!! Then nearly 3 weeks after my event, I get an invoice showing that I was charged a "replacement fee" for broken items. I personally inspected and packed every item and there wasn't a single thing broken. Considering the shoddy delivery, how do I know they didn't break things loading them back into their truck? I called on the phone to dispute it and of course the manager wasn't available. But the message with the dispute would get passed on. Sure. I'm mailing a letter to the manager today because maybe my phone messages got misplaced. read more

My experience with Dolphin was very mixed. I worked with Aimee, who was extremely helpful. Then the delivery was incomplete--missing one table--and we had ordered a tablecloth and six chairs to go with it! I called Saturday night when I discovered this (the delivery had been left at a time when I was not home--which had to occur because we were operating on short notice). I was not able to reach anyone at the "after hours" number for several hours. Finally someone called, but I knew the company was closed Sunday and decided to get along without the table. After I asked twice, Dolphin agreed to recredit my credit card for the cost of the table, but not for the chairs that went with the table. I asked for credit for the chairs, and was told I'd get credit for HALF of the chairs that went with that table. Not a smart move! If they had been more generous and taken responsibility for the error, I would have definitely used them again. They have no yet credited my account--I'll see how that goes. As it is, I'm not sure! If I ever did use them, I'd be sure to be home for the delivery and look very carefully at everything, individually. read more

We have used Dolphin without problems in years past but I am really frustrated today. Their window for delivery is 1:00 to 6:00! 5 hours!!! So far I have waited 3 hours. Worse than the cable companies. Ridiculous. Will think twice about using them again. read more

This place saved us from a party disaster!! The rental company we used, sent us extra long and misfiring tablecloths for the tables we had rented. When we contacted them about their mistake, they suggested that we "tuck in" the extra fabric!!!! Who does that?!? We contacted Dolphin and the very informative employee immediately checked their stock and said we could go pick up our items. Great service. Thank you! read more

They showed up on time, however, I have nice finished wood gates. I asked the delivery men to be careful entering and exiting my gates. Instead they damaged my gates with the rental heaters. I have to have them refinished. I will never use them again. Delivery people need to be careful with private property, end of story. read more

Sent them an email requesting for estimates and we didn't hear back after a week. So we decided to send them another email to follow up and we still didn't hear back. Maybe their email server is down but whatever the case is, they didn't make a good impression on us. Or maybe 150 guests is not a good enough business for them. read more

Managers always have latitude to make exceptions. Instead of crediting me an unused, unopened tablecloth, they hide behind policy that it is time, not use that determines rental. Sure, I would really race down to Dolphin to return one cloth when I have a hoard of people coming to my house. Really? Twenty bucks would have been so hard to credit? Instead they angered a longtime customer, who will no longer be one. Please don't review this business if you received a freebie for writing this review, or if you're connected in any way to the owner or employees. read more

I defy you to find a better Party Rentals company in L.A. county. For years, Dolphin's has served the city of Pasadena and the surrounding businesses, families and communities with their impeccable staff and services. I feel honored to be one of the first to review their company as I've continually benefited from them. Whether you're wanting to rent table cloths, helium tanks, chairs, tables, or other party equipment, they've got it. And, what's more? They have an amazing, likeable staff that is consistently and professionally, all about the customer. The people here remember your name. That's the kind of place it is. As someone who was born in a small town in South Carolina, who then moved to another small town in Michigan, the staff reminds me of the people I grew up with in both those small towns. I enjoy going to Dolphin's to pick-up/drop-off equipment. Ordinarily, this task would be delegated to someone else in an office--not the event coordinator, themselves--but I wouldn't have it any other way. I love being able to stop in and see the people there (Patty, Rosie, Shelley are especially helpful and kind, without ever seeming inauthentic or not genuine). I can't stand businesses that treat you like you're a product, or a number, or just a sale to make. Dolphin's has never been that kind of business. They treat people as people, as family, even. I trust them with my business and would never think of using anyone else. So, if you're planning a wedding, a big reunion, or just an event for your business, make Dolphin Party Rentals your main contact of choice. I promise you, you won't be disappointed. read more