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    Services - Dolly

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    text message BEFORE job where stairs were mentioned (screenshot on left then scrolled down and screenshot again shown on right)

    Dolly is garbage. The contractor who came out was fine as far as the physical moving of the items, however even though I made it very clear there were stairs at the delivery end (we're talking like 5-6 steps) just because I know how petty these services can be, then they set a price and did the delivery, I paid a cash tip, and then AFTER all that I get messages about how I need to pay another $18 "stairs fee" and that the providers can't do their next job until I ok it in the app. I have screenshots of the text messages where I told them about the stairs before any of this, even though I shouldn't have had to. I should not have caved in, thinking I was helping the poor innocent provider against the evil corporate Dolly, because really the only way Dolly would even know there were stairs would be if these people told them - so really I regret the positive feedback I gave on them as well, the whole thing was a fraud. Yes they moved something, but then they did this shady upcharge after the fact and played it like they needed me to pay it or the contractor couldn't "do their next job". That kind of manipulation is disgusting and I have zero tolerance for it - it is almost certainly their method of operation/normal procedure. I filed a report with Paypal and told Dolly to close my account and will never use their service again. I will also file a report with the BBB over their shady practices.

    Fridge damage, caused by Dolly movers who lied and said they did not do it!
    Jennifer P.

    Never Again! we used Dolly for the first and the last time to move 3 appliances literally 30'. While we were busy moving other items the movers scratched and dented our stainless steel fridge beyond repair. When we discovered it, the movers had the gall to lie and deny they did the damage! It was clearly evident they dragged the fridge across a raised countertop as they were moving the item and there was certainly not a giant dent before the fridge was moved. They left us to go through the process of submitting a claim. Then Dolly says they will send a check for only $300, because we did not buy additional insurance beforehand. Therefore, we are still left with damage because $300 will not cover a new fridge door! It is apparent Dolly does not vet their movers. Certainly expect you should ​pay extra for insurance if you want anything moved godforbid carefully, which is what one would expect regardless. If you have ANYTHING of value they will not be careful you will need it to pay extra!! abominal and sickening.

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    4 years ago

    Gabriel O and another staff person came and delivered our sofa. Very friendly, kind and spot on with delivery. Will be using this duo again.

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    5 years ago

    Luggs was awesome showed up on time carried the recliner I bought from Home Goods up two flights of stairs. Use them!

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    Ask the Community - Dolly

    Review Highlights - Dolly

    Home Depot isn't close to us and wanted a lot of money, and we would have to do all the heavy lifting.

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    Hammerhead Junk Removal - Portland Apartment junk removal cleanout

    Hammerhead Junk Removal

    (2 reviews)

    Pleasant Valley

    Efficient, Friendly, and Professional - Hammerhead Junk Removal is Top Notch!…read more I cannot say enough great things about Hammerhead Junk Removal! From start to finish, the experience was seamless and stress-free. They arrived on time, were incredibly friendly and respectful, and worked quickly without cutting corners. What really impressed me was how careful they were while removing large, heavy, and awkward items--no walls scratched, no mess left behind. They tackled a huge estate cleaning out job for me (including some hoarded items), and nothing fazed them. They went above and beyond to help sort and haul everything away with a great attitude the entire time. Transparent pricing, no surprise fees, and clear communication made the whole process easy. i will be calling them again to finish our remove project soon! If you need a reliable, hardworking team to clear out your space, Hammerhead Junk Removal is the one to call. I highly recommend them and will definitely use their services

    Hammerhead Junk Removal exceeded my expectations in how they organized and processed the materials…read morein their removal process. In just three hours on a very warm day they managed to move a great deal of lumber and other construction materials, readying my back yard for finishing touches in landscaping and hardscaping. Thanks to their persistance and improving communications, we were able to schedule the job on a timely basis. I was so happy with their work I paid them an extra $200 above their estimate.

    Dolly - movers - Updated May 2026

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