AWFUL STAFF
I walked into the store and got three of the same item (that I already knew I wanted) and made my way to the checkout area. There are four registers, but only one was manned (by a "magic American" lady). The line from her register went almost to the middle aisle halfway deep into the store!!! INSANE considering another worker was casually fussing with the stock on the shelves (not putting up new product but moving to appear busy instead of actually working). I asked the not-working worker if she would man another register, and she said no! Hahaha. I asked why, and she said that the register lady had to ask for help and that she was not the manager to decide that. Perplexed, I walked up to the front and asked the diversity hire at the register to call for more help. She said that no one else was around to help (immediate lie). Then the second lady, who CLAIMED not to be the manager, walked up to the front of the store and called a THIRD worker from the back up to the front to man a register. WHAT A SURPRISE! THE WORKER LIED! She WAS the manager after all, and also, the magic American at the register lied, because not only was there ONE other worker available, there were AT LEAST TWO!!! This means that they had the means to assist customers and REFUSED. Speaking of refusing service, when I got to the checkout, the LIAR REFUSED ME SERVICE!! I went to the second checkout line (that only existed because I asked for it, because the manager was a liar and was cheating customers of basic service [an UNNECESSARY checkout line that goes HALWAY down the building during a SLOW part of the day is at least incompetence, though it also felt malicious and willful [perhaps more so than mere deficient ability]). I told the checkout loser that refusing service was illegal ever since the Civil Rights Act (which nullified the "Right of Refusal" for businesses). Too bad I'm not a magic American myself. I could be believed for claiming racism, but that is also what it felt like I was getting from her. She was a HORRENDOUS "worker," who NEVER owned up to her lies and threw shade back on me, because she played the victim even though she made her own bed and had to lie in it. Well, I guess not... I will not return to that store ANYTIME soon. The lack of quality in the two aforementioned workers left me wanting any other store than that one. I should note one positive: the dude that was called from the back to the front to step in at the register (because the manager was "too good" to "step down" to do actual work) was quiet but lovely and fast. I could see he is stuck with losers. What he makes of that is on him, and I wish him the best. Truly, a minority of workers do the majority of the work, and he proved that fact for how much FASTER he was than the lady at the other register, who took the rest of the time to grumble about being called out by a customer to every customer that came through her aisle. If I was in her position, I would have felt guilty and apologized and corrected the mistake, but she was a narcissist that was above her actual job. FIRE such a loser! Also fire that "manager," or whatever she is (she clearly was the ranking worker there given her power move on the store P.A. system to get a previously unseen worker to materialize and immediately help where SHE should have been much earlier).
What a slap in the face.
The line goes halfway down the store, because the checkout girl wanted to make the customers wait longer
The manager lies and says she cannot be at the register and said such a decision was up to management
I ask the checkout girl to call for another worker to man a register, and she LIES and says she cannot do such a thing because no one was available
The "not-manager" walks up front and calls a worker from the stockroom to the front to man a register (turns out, she LIED about not having the authority to call for help)
The second register opens and makes QUICK work of half the line
I get to the magic American's register, and the loser REFUSES SERVICE TO ME!!
I tell her such a refusal is illegal from the 1963 Civil Rights Act's BAN on the "Right of Refusal"
The second register dude was quiet but quick
That didn't change the fact that the place is run almost as bad as Patrice Cullor's nonprofits. read more