Typically love this store! I can always find items for the crazy ideas I have at home. But it's Saturday morning.....928am.....and it's closed? Had to go to another location. CHRISTINE is so awesome. read more

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14 people in line and 1 cashier. Then cashiers stops to fill balloons. Horrible wait times.

I went to the store on Oct. 31, just to purchase 4 items only. When I headed to the cashier to the line was all the way down to the back off the store. Customers keep ask that another register to be open. The poor cashier was getting nervous n overwhelmed. The assistant manager Gaby came out n instead of helping the cashier, she had the nerve to tell her in Spanish that she was slow. I told her she n assistance manager she should be assisting her cashier instead of been behind close door doing nothing. All she replied was that why I'm the assistant manager. I wish she would show a little more respect to her cashier's. She does not deserve to no assistant manager if she's not capable to assist. Anyone. read more

I ordered 3 cases from Dollar Tree Direct and when I got the email that it was ready for pickup, I came by to get my order. After waiting for 20 minutes they told me that they can't find my order. I left my number and email for the manager who never called back. I called DTD and they apologized, but said there was nothing they can do to help (can't ship it directly to me) but I can cancel my order or I can go back in and they guarantee that it will be waiting for me. I shlepped back to the store on Sunday morning. The cashier said he had to wait until the second cashier came back from break. After waiting 10 minutes, he went to the back to find my order and came back 20 minutes later to say that he was not able to find the 3rd case. No apology, just you're welcome not to take it. Lousy customer service and what a waste of my time! read more

If I could I want to give it no star! They are not helpful at all. I'm so disappointed. Bought over $20 items here and I only used some so I wanted to refund and they don't even do that. Instead I can do exchange and when I came to exchange they said no cuz I need my receipt. Yes I understand I shouldn't lose my receipt but at leas try to accommodate or something. Instead of being unhelpful!! read more

Great bargains and convenient. They are similar to 99 cent stores. They have some of everything. From items for the home to holiday items. Balloons and cards. You name it they have it. They are in signal hills. Employees are friendly and helpful. read more

Worst customer service EVER! I asked one of the cashiers where's the restroom and she directed me to the restroom and told me I needed the key. I then asked for the key and she didn't know where it was. So I asked the "so called manager" if I can borrow the restroom key and she said she didn't have it and told me just to go. She stated there might be someone in there but if not she doesn't know where the key is. So I went to the restroom, knocked and waited a couple minutes. I assumed no one was in there. I go back to inform her there's no one in there and the key isn't around there and all she said was "didn't I tell you we didn't have a key if it's not over there?" Well excuse me! How do you not know where the key for the restroom is for the facility you're suppose to be managing? And I agree with others. These employees SUCK at customer service. No smile, no greeting, no thank you, no have a nice day, no anything. I proceeded to check out and my friend tells the cashier, thank you. She simply nodded and went on with the next customer. I took this as a pass and thought, maybe she was having a bad day. It happens. But no. I went back to the same dollar tree and saw the same worker. And the same situation. I thought to myself to report her to the manager. But thought what more help would the manager be. I don't have any high expectations for any employee at any store to have a full on conversation with me or to be extra nice. But a simple hello or simple have a nice day is all it takes. If people plan to work with customer service I feel like there should be at least some common courtesy, respect, or manners to at least greet customers. read more

This particular location has horrible customer service. All the girls that work there don't even greet you when you walk in or ask you if you're finding everything ok. I know it's a "dollar store" but regardless, it's all about customer service. Store is really messy and unorganized, the least they can do is make up for the fact that the store looks like crap by providing great service. Cashiers don't even say hello or goodbye to you as if they hate working there. I work retail so I'm easily annoyed when I go and spend my hard earned money somewhere and they don't even acknowledge you. A little advice; if you hate your job so much just quit! Working retail you must have a positive and energetic attitude. read more

I use to love coming here but it's not as inviting or welcoming anymore. Especially the girl at the register not gonna say no names but she's skinny and starts with a D ends with a Y.. Slamming the register and snatching receipts as if they hate their job, I wasn't even spoken to during my whole transaction! This makes me not want to be a customer anymore for some reason. Bad customer service overall. read more

Horrible experience at this location today...I have NEVER seen anything so unprofessional in my 36 years of life. I was next in line and the cashier, LIZ, proceeded to take out her phone and send multiple texts while the line of customers was down the aisle. I couldn't believe my eyes, it was so blatant!!! When I got up to the register, I waited for her to look up and greet me with a smile..never happened...instead, I proceeded to greet her and then.asked her if they no longer are in the business of greeting customers and she snarled 'Yes'...I then asked if she was done with her coversation too which she stated, she was texting her boss...hahaha. I wondered how she expected customers to know this...she missed the point..customers come FIRST!!! She proceeded to roll her eyes as she slammed my items around while bagging them. I asked for her store number and she snapped 'it's on the receipt'....I asked for the manager too which she said she was...ARE YOU KIDDING ME??If this is who Dollar Tree employs as managers, I won't be back!! read more

Dollar Tree - Horrible customer service provided by LIZ at SIGNAL HILL DOLLAR TREE... - Discount Store Near Me - Signal Hill, California

Only one cashier ever open. Employees look bitter or angry to be there.. ended up dropping my stuff and just driving down the street to 99cents store. read more

Terribly run location. 12:30 on a busy Saturday. Only 2 cashiers, over 20 people in each line. NO OTHER EMPLOYEE on the premises. I called into the backroom, I knocked on the office door up front. NOBODY RUNNING THIS LICATION. Shelves all disheveled, no one stocking,stock carts in back aisles all full, no one on the floor- assisting with clients. Deserves negative stars. read more

Rude customer service... All I needed was 3 plastic bags for a purchase that I just had made... Bought 15 vases they didn't have suitable boxes for all my vases.. Couldn't even give me 4 plastic bags to wrap my extra vases that didn't fit in the boxes.... 4 free bags wouldn't hurt.. Even offered to pay for them... I'm sorry I'm a customer it's not my fault that the store is "short on plastic bags". read more

Very convenient since it's located near my house. Came by quickly to grab soda and what do you know, I can buy a 3L generic Coke for $1.19! The cashier was really quick which is good since they usually only have one cashier. There is adequate parking. Overall, great place to get stuff if the quality doesn't matter to you. read more

Stopped here on the way home and the store is a complete mess. Aisles were blocked by boxes of merchandise. There were several employees hanging in the front but only one open checkout lane. I couldn't believe it that the lady ringing me up answered her cell in the middle of it. How rude! I love the Dollar Tree, but definitely not returning to this one. read more

Great selection awful customer service Kimberly the young lady who checked us out, didn't seem to be having a good day. No matter how busy it is you greet a costumer. I asked if she could wrap the glass bottles I purchased she rolled her eyes and almost broke the glass. I know it's only 1.00 but it is her job to gently place it in the bag. I then asked to speak to a manager and I was told Liz was the manager. I let her know the situation and her excuse was it was busy. Yet I saw kimberly outside 2 minutes later on her cell phone. These young employees must relearn the meaning of great customer service. read more

I'm impressed with Dollar Tree bc I consider it to just about a step above the 99 cent store. You're shopping with all the discount prices without feeling like you're in a discount store. read more

Just like any other Dollar Tree, but it is clean, well-organized, and there is plenty of parking. The cashiers are always very friendly. They have lots of cool things here too. read more

I think dollar tress are better than the 99 cent stores, but this one has a lack of merchandise or maybe I happen to go on the wrong days. Cashiers are in such a bad mood that they can't even great you, employee walk around while working playing their loud music on phone, but what ever. I just hope they can get items on stock and keep it organize so we can all be happy. read more

Tiny cramped dark looks messy. I went this past weekend in search of plastic spiders to decorate my work cube and walked right out when I saw there was only one register open with a long line at it. Plastic spiders aren't that serious guys. You're better off visiting the 99cent store just down the street much bigger and brighter with a plethora of random Halloween thinks you don't need. read more

This place is easy to get in and out of quickly! They need to have more than one register open though....

Eh, most of the stuff in here is off-brand. It was very crowded and there weren't enough carts or baskets. I left empty-handed. You can find much better merchandise at 99 Cents Only or the mom-and-pop dollar stores. I hope the Ross they are building next door doesn't disappoint. read more

Good place to pick up little items. Great deals. Sometimes unorganized but the customer service makes up for the occasional mess.

This store has almost everything... Staff is usually helpful... Lines are usually long... This is a great store to buy party supplies

I gave this a 3 star because Unlike most dollar stores its messy but i like certain items. But around night time they only have 1 checkstand open look i work in a store and i understand only have one check stand open but com'on have at least 2 checkstands open when lines are sooo long. read more

Store is FILTY, there is MOLD in the drink cooler and there was a bottle of grape juice that EXPIRED IN MARCH 2015 IN THE COOLER my husband purchased. When he noticed the date her went to return it, the cashier said he could get another one, and wasn't I'm the least bit concerned that it is THE END OF JULY 2015! TOMORROW I WILL BE CALLING THE HEALTH DEPARTMENT. read more

Bad customer service. Every time I come to this specific store there either one or two lanes open. The cashiers take their sweet time and just to pay takes you 10 to 15 minutes. This is ridiculous. They need more staff for better service. read more

This Dollar Tree is so unorganized, dirty, the aisles have stuff on the floor for a customer to slip on, its dark on one side cause the lights are off, the cashier called the supervisor. She comes out of the office looking like she just woke up. I been to better Dollar Trees that are cleaned and employees are helpful. Its a zero star rating, yelp said to pick a star rating.. read more

Best place to do your shopping in a budget, plenty of merchandise to choose from, and the employees are super nice and helpful.

This store is unorganized and rude. I called ahead to make sure they had a product I needed, they said "yes, we have plenty." I show up and they told me it was in the back and they were not going to put it out on the shelves until the following day! I'm so upset I made the trip! read more

Every time I come here there is something afoul. Last time a vagrant smelled so bad we had to stand back to the next aisle. This time the items are so hard to find and shelf stacking is from the Middle Ages plus rude people happen here. read more

Very rude merchandise all over the floor bought balloons and she didn't even blow them all the way bad experience never going back to that location read more