This is the worst Dollar Tree in Santa Maria. The store is an old Grocery Outlet store and has never been remodeled or updated in any way. The aisles are narrow and frequently packed with boxes both empty and full. It feels as though there are never enough people working and those who do have their hands full of customers who couldn't care less about the store or what their children do when in the store. Packages are opened, sodas half drunk and left on shelves, stuff thrown everywhere, kids playing ball in the aisles. Really? Where are their parents? It should not be the total responsibility of the staff to control unruly youngsters. Perhaps a rule of thumb"nobody under the age of 18 admitted without a parent" should be applied. Very sad. read more

The dollar tree I visited was incredibly dirty and disorganized. It was a shame, and when I mentioned it to the cashier, Luis, he was completely indifferent. He said, "What do I care? I just get paid. It's not my problem." I dfag he said. I said, "Good for you, good for you. But you look like it hurt your feelings, buddy. So sad for the business." read more

They typically have long lines, they need to be more responsive during busier times. Employees aren't very helpful or friendly..

I love this store. I've been an avid shopper for YEARS. I take a whole bunch of kids that I take care of for a living and they always seem to have a great time. They play ball in the aisles. Open sodas take some sip and leave them on the shelves and of course leave a mess. What else can I ask for in a typical Dollar tree experience? There was also this really cute cashier that had a phenomenal sense of humor named one of my toys that I bought from here after him. XOXO miss you. read more

The staff was very helpful. I was in a hurry and as soon as I stepped in the store I was greeted with "How can I help you?" I received fast service and I was on my way. I found what I needed and for a resonable price. read more

The manager, Cathy, is AMAZING! I had ordered 3 cases of glasses through the website and when they were shipped to my house I received the wrong glasses. The customer service told me to go to this location to do my return, and Cathy and her staff was so helpful with the return and helping me figure things out. Then the next day I came back to look for different glasses and Cathy not only offered me boxes to keep my glasses safe but she helped me box them up and take them to my car. This dollar tree saved my butt in a pinch! read more

Went in today for some arts and crafts supplies when the CASHIER notified me that I was ACCUSED of shoplifting by a customer! While i was standing in the checkout line. So she confronted me in front of everyone in line WITHOUT any proof! So I left to go to my car and show her and the lady who accused me my name badge from a store I work at that Is also RETAIL! And told them I don't appreciate being embarrassed like that when all I was doing was shopping. I confronted them and said maybe they should make sure they have proof before both of them run their mouths like that. And that I will NOT be shopping here ever again. Went from an avid shopper here to never again. So pathetic and embarrassing. The store is also always very unorganized and messy! read more

The manager and the cashiers all should be trained in how to speak to customers with respect. I understand the mask wearing must be extremely aggravated For them to deal with. But they still should address their customer with respect. read more

This store is disgusting!! Went in yesterday and there was good and trash all over the store, between the registers. The floors look like they haven't been cleaned in months if not years. The cashier's are rude and act like they don't care about anything. Clean this store up or it will be shut down! read more

This store is a hot mess! I go to this location on Broadway often because it's near my work. Everything is always a mess. It's hard to find anything and there is always a long line to check out. I recently went to the one in Orcutt and what a difference! The store is clean, well organized and staff is way more friendly. Management on Broadway should be ashamed of themselves! Take some pride in your store. Orcutt management pat yourselves on you back! read more

Okay.... If you read my reviews... You will know that I am appreciative over good customer service! I have had both good and bad at this Company! I also have issues relating to restrooms... and just had to share this little story..... So I had to go.... the dumb gas station I stopped at and PAID for my gas at said they had no restrooms! Bahhhh!!! Soooo....I KNOW Dollar Tree Stores have Public Restrooms for their Customers... (I have a receipt where I spent over $17 so I was a customer!) So I asked this middle aged + woman if she could unlock the restroom and she gave me this huge speech about how these were not for customers and wanted to know if this was an emergency!!! She asked me about four times! I finally said.... No, if you are asking me if I can't wait, I think I can manage to do so without an accident but I'd very much appreciate it if you would let me use the bathroom!! I actually think she would have been happy if I had told her YES I was about to need Adult Diapers if she did not unlock the bathroom right this very minute!!! Anyway, she goes into this be long speel in broken english about how she finds wads of toilet paper all over the floor. So I tell her, I can assure you I don't want to throw toilet paper all over the place!!! Do I look like the toilet Paper throwing kind?? DON'T answer that!!! lol! So she unlocks the door as if she is my hero and I thank her feeling like a little kid who just talked a parent into letting me stay up ten minutes later.... Geesh. I mean I can understand when you have cleaned up the messes but pick the right people to lecture! OH MY GOSH!! Is this woman serious? read more

If I could give them a negative star I would - worst customer service ever from the "manager" - will be escalating to corporate

Not hating on the Dollar Tree but this location always seems so unorganized and dirty. Which is weird because their employee's seem to be working hard whenever I am there. They have great customer service so it's a 50/50 thing for me. Do I go back to the mess? Or do I go back because they have great customer service? read more

Nothing unusual that the other stores offer. However their seasonal item for Halloween is so cute! The place is wide. Well lit and clean. read more

Dollar Tree - Seasonal item . Cute and actually these work ! - Discount Store Near Me - Santa Maria, California

When you have children or grandchildren or teach school,this place is a lifesaver, lots of silly items flying off the shelf! This store is also kept very clean and organized! read more

Ten stars for the employee who helped me. Two stars for whomever decides payroll hours (beginning of the month in the middle of summer with a lot of local events happening) due to lack of staff needed for customer base, one star for having their public restroom with a "closed" sign on it, (sorry staff at this location: I used your employee restroom, wouldn't have bothered but we would've needed a mop otherwise, which would have required more work from your already skeleton crew , and I had a long drive ahead of me, I didn't desecrate it at all, I promise) And four stars for being clean and not cluttered, unlike your sister stores in the area. So, average it all out, and we got a good solid three stars. Advice to the Powers that Be: there's a 99 Cent Only Store in THE SAME PARKING LOT and a Food Maxx practically across the street! If you want this location to thrive and survive, you need to take another look outside paper trails and give this store some more hours for their employees... read more