I lik everything about this store it's a great place for everyone and it's always a good price if I…read moredon't find anything I need I use find it on my next trip there

I Love Hobby Lobby! We have such a great store in Horseheads! Really Enjoy the friendly staff! &…read moreit's a clean store & Love all the hobby lobby deals.

Better selection, prices, deals. service and employees than Michael's and just a half mile away…read more This is a great store!!! We never would have stopped hear.but. We went to Denny's, after my wife (who was detained against her will at Michael's for trying to buy Copic Markers with legal 100 dollar bills) was released without charge. (The police told her that now she could go back and buy the markers a Micheals.) see my Michael"s Yelp review. My mother, father, wife, daughter, and I went to Denny's in Elmira for a coffee and to decompress. We met a nice family who found our whole story rather appalling and suggested Hobby Lobby which is just across the street from Michaels's. We went today and found at Hobby Lobby the staff was kind and courteous. They had a wider selection of the copic markers and they had an online coupon for 40% off one item. We did not know about it. The checkout person helped us bring it up a apply it!!! And we saved money but spent more than the order we were not allowed to buy at Michael's. My daughter gets her surprise gift for Christmas!!! We are as happy with Hobby Lobby as we were betrayed by Michael's. Stay away form Michael's unless you enjoy being handcuffed and treated like a criminal. Hobby Lobby is the Right Choice.

I was in need of a suit for my mothers funeral. Kayla was first to greet me when I came through the…read moredoor. She was very helpful and showed me a few suits. Matt was also very helpful in sizing. When I told them what the suit was for, they were both genuinely concerned. Matt said Julian, the tailor, would be able to alter the suit right away. Matt also had some great add on suggestions. I was blown away at how amazing this experience was. Thank you Matt, Kayla and Julian!

Rewind to 2010: I had a wedding and needed a tux. The other tuxes in the wedding were from this…read morestore so naturally I went to get fitted. The manager was a creepy person who smoked cigars and made uncomfortable awkward comments in the parking lot. At one point he told me I should go home with him to learn some manners. I think this was because I wasn't able to tie a tie or I wanted the pant legs longer, something trivial. Regardless, not appropriate. Writing this review 3 years later should be an indicator about how strongly and certain I feel about this establishment. Perhaps the CEO should rethink his anti-background checking policy. It has obviously backfired in this situation. Read: http://money.cnn.com/galleries/2007/biz2/0705/gallery.contrarians.biz2/10.html I'm buying my suits online from now on.

The new female manager is AWFUL! She's very rude & snotty. There were merchandise carts blocking…read morethe walkway to where you could barely get thru to do your shopping! For this being a newer store, it sure has gone downhill since opening! It's no wonder they can't keep employees & have such a high turnover rate!

best manager that has been at this location in 2 years since it has opened the bad review below is…read morefrom a former employees wife that doesn't know anything about how a store operates! it takes a team and a team that is stronger than ever this store has been the cleanest dg I have been to ever

My wife and I purchased a mattress and adjustable base here in August 2022. Our experience with the…read morestaff and company was a nightmare. We walked in on a whim looking to browse king mattresses after a recent home purchase. The salesman was a hard-seller, and had a long playbook of selling points he walked us through despite us saying we were just browsing. After a long while of being shown mattresses and features, we eventually decided we were interested but wanted a day to think on it. He pushed back pretty hard and eventually returned with a discounted offer on the bases, but only if we made the purchase that day. We ultimately took the bait, purchasing a split king mattress, adjustable bases, two pillows, and a mattress protector as part of their 30-day exchange warranty. A big reason for our purchase was the salesman's adamant assurance that Metro Mattress had the best service and a perfect BBB rating. However, we both walked out feeling uncomfortable, like we were pushed into a purchase we didn't feel confident about. Our first issue was that the pillows were supposed to be in-stock the following Tuesday but the shipment was delayed to a week. Nobody told us, but no big deal. Then the following week they still weren't available. There was confusion, with the salesman asking, "Oh did you want the pillows before the bed delivery?" Signs of more frustrating things to come. The next issue came while we were out of town dealing with some personal issues. Our delivery was supposed to be held until we specifically scheduled it, however we suddenly got notifications (email, text, automated voicemails) saying the delivery was scheduled for the next day (which would have been impossible). As it turned out, our salesman hadn't updated the delivery schedule in the system as he was supposed to. It took multiple hours to get the delivery cancelled. When we the bed was delivered, we immediately realized we hated the split king and regretted the purchase. Though it was our decision and responsibility, we felt duped by the salesman, who assured us that the split would be barely noticeable, and had bragged about the company's rate of customer satisfaction. We tried to initiate an exchange as part of the protection plan we had purchased but things went south quickly. Our salesman immediately said there was nothing he could do because the exchange could only be initiated starting 15 days after delivery. That didn't sound right to us, but we said ok. Next we asked if there was any small thing that the company could do to help us swallow the bitter pill of the exchange, knowing that we were losing $2000 of value "downgrading" from a split king to regular king plus the $99 restocking fee. The salesman scoffed, asking why we thought he could do that - he played the "I'm just a salesman and I have no control over anything" card after bragging about his availability and service during our first meeting. After a lot of argument, we got him to agree to at least ask a manager if they could offer us a replacement mattress protector - of course he never did. After, we double-checked the terms of the exchange plan and realized we had been lied to. The terms explicitly state that the exchange must be initiated NO MORE than 15 days after delivery. Had we listened to the salesman and waited until AFTER 15 days to initiate, we would have violated the terms and lost our eligibility. I say he lied because I don't for a second believe he was ignorant to the most basic aspect of the exchange plan. Next we tried online customer support to start the exchange. They said since our exchange was voluntary, they needed to get a regional manager's permission to initiate it, which is of course not in the terms at all. We argued and they finally said they would have a regional manager call us directly to initiate the exchange. Instead, we got a call from the other salesman at the Horseheads store - not what we wanted, but he at least got the exchange initiated. The exchange plan is advertised with the tagline, "No Hassle, No Risk, No Questions". This could not be farther from the truth. Later, our first bill came via the Synchrony credit account we opened to make the purchase. The store offered a 0% APR plan. Initially we opted for an 18-month low down payment plan, but returned and had them update to a 5-year plan with bigger down payment, which we made. However, they never updated the payment plan, so Synchrony started billing us for the 18-month terms. In the end, while the mattress itself is ok, Metro Mattress doesn't make the bed, they just sell it - so while I would give reasonably high marks to the product, this is a review for the store and company. The whole experience was abysmally frustrating and infuriating at every step, full of hard sales pitches, false promises, and outright lies.

We purchased a queen mattress and frame for $3,000 and purchased their mattress protector. The…read moremattress went bad within 2 years of purchase. We called and they sent someone to come check it out. It dips over an inch. In the process of them checking the mattress we had to remove everything including the mattress protector. Well the mattress protector didn't protect the mattress and there was a stain where our puppy had an accident on our bed. Because of the stain they would NOT replace the mattress. I asked why because I paid $100 for this special protector just to avoid this issue and they wouldn't take responsibility. I've called. I've written. And nothing. They won't take responsibility for their own products. So here I am with a worthless mattress that I paid $3,000 for. Don't EVER use Metro Mattress. They have NO customer service.

Installed an HVAC which was reasonably priced, excellent installation and cleaned up after install…read more Personnel was very friendly, thoughtful.

I recently visited The Cozy Puff and had an amazing experience. The store is clean, organized, and…read morefully stocked with a wide variety of vapes, zero-nicotine options, tobacco products, candies, sodas, and accessories. The staff is super friendly, knowledgeable, and ready to help you find exactly what you need. Prices are very reasonable compared to other shops around. The atmosphere feels welcoming and comfortable every time I walk in. Definitely my new go-to smoke shop in town. Highly recommended!