I really enjoy looking at YouTube videos using dollartree items. I found a particular item to make, had a difficult time finding all the components so, I purchased them on the dollartree.com. I received an email telling me to go to the store to get my items at a Brandt Pike store, at Huber Heights, Ohio. I spoke to the manager "Mark" who said he couldn't find my items; he offered to call me the next day, but did not. Additionally, when I called no one answered.
I called the customer service number, was placed on hold for 20 mins. And was told there was nothing they could do. I can't believe dollartree fosters such a poor customer service. I'm so disappointed. When (if) I get my order I am going to think really hard about purchasing from that store again. read more