The employee are nice and some are helpful. I seen them helping other customers. The reason I gave it one star is because it's almost bare. The shelf's look so dry!!!! All you have to do is stock shelf or just close down but stock the store please and thank you read more

-First off, two weeks before Christmas, you need your managers to be capable of ringing up customers. It'd be nice if your floor people could run a register, too, but at the very least your managers should assist and not allow a line of 20 people. Oh sorry, we only have one cashier, is not acceptable when your line is going down the entire store. Don't close out all the tills in the freaking store at 8pm when you know you're gonna be busy until closing time. It's just common sense. Don't admonish your cashiers that they should "make sure they're making announcements starting at 8:30". What needs to happen is the manager on duty actually show they have some leadership qualities and ASSIST the cashiers with the operations of the store, like making closing announcements when they see their sole (excruciatingly slow and rude) cashier has a long line. -Secondly, you cannot lock an entry door to a store when you have customers in a building. It is ILLEGAL because it's a clear hazard in case of an emergency. Completely against fire code and I will be reporting this to the city. My 13-year old got bored and went out to the car with my phone and couldn't get back in, hence why I can't attach photos. I guess I really shouldn't expect more. I interviewed with DT about 15 years ago for an Assistant Manager position and the District Manager basically told me he liked me but that his Store Managers didn't even make the kind of money I had been making in my previous position as a Department Manager at another retailer. So, I'm guessing these people barely make above minimum wage. read more

As I walked in I stood in line to return items that I had tags on and a receipt. For just a simple bag of fake flowers and birthday Decour color that did not match. There was no one at the cash register #6 register but they had people withers and no lamp on. I went to #3 who had 2 people in front of me one was in a wheelchair and the woman was very kind to the man and helped out of her way so he could hear her and had all of his things safely in his wheelchair "ROCKSTAR CUSTOMER SERVICE " then me and she was interrupted by someone who cut in line about a return as I still waited. Then she asked me and I said yes a return as well. She called the manager 3 times on the speaker. Then she asked me to collect all my thing back in my bag that I had nicely laid out so it was easy for her to scan and moved to #1 register where she said the manager would help handle and she could take the customers in line. Makes sense right. Well the manager finally comes up and she's not paying attention she Immediately reprimands her coworker does not say hello to me shells from across the registers at the coworker tells her do not do that again I've got now these customers I've got a vendor you need to do it this way instead of that Way in front of the entire store not good management. She was more interested in the reprimanding her employee in front of us then even saying hello to the people that were standing directly iContact in front of her! Then she finally looks at me and then she goes OK well "what do you want!!!" I was an utter disbelief! I know I'm in a dollar store but if you are trying to make anything anything somewhat happy or be an employee of any type of organization you don't treat any customer that way and then I said what do you mean your employee already said we're here for returns she goes "Yah, well pick what you want we don't do return" are gather stuff and turned around and walked away. Federal Way, Wa! Some manager skills need to be trained to that Spanish woman. Promote the employee! read more

Dollar Tree - Location of store - Discount Store Near Me - Federal Way, Washington

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My wife and I went there this afternoon. The place is just a MESS. Got in a long check out line and we hear a black customer swearing at a black cashier that went on for 10 minutes screaming offensive obcinities at each other for 10 minutes. Store had many children in there too. That cashier needs to be FIRED! She continued the tirade even after the customer left the store. read more

Very dirty store. Parking lot is filthy dirty. Garbage all over garbage cans and around on the parking lot. Low supplies on plastic disposable tableware. Such as small clear cups. Mini silver spoons and forks And now you gotta pay for shopping cart!? What is management at this location getting paid for? Other Dollar Trees stores are way better at providing supplies when they low on stock. I came back twice within a month looking for clear small dessert cups and it's not available! read more

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This is still the dirtiest worst Dollar Tree. I know go to the Dollar down the way in Des Moines. It's much cleaner and they have more stock. read more

This dollar tree is hit And miss. Sometimes the shelves or start other times it looks like a bomb went off in there. With product all over. They lock up the shopping carts. read more

I generally love Dollar Tree but this location is dangerous. A woman walked into me today & decided it was my fault and then proceeded to verbally harass, follow and threaten violence against me. None of the employees stepped in to calm the situation down or help me at all. The situation made me very nervous so I just put my stuff down and left. The last 3 times I have been in this particular store there has been someone being aggressive. Not to me personally but stuff always goes down at this location. We have also seen employees get super aggressive towards customers & break covid mandates forcing customers to not socially distance. All of the other DT's around this location are so much better so I suggest driving just a little bit further especially if you are alone. read more

Cashier has a tag that says greet the customers. I did not get greeted nor when i was in line did i hear any of the 2 cashiers say anything. My cashier was Veronica. read more

This Dollar Tree is great. I have been here many times to buy party supplies, random things for the house, toys for kids and cleaning items. The store is laid out well, with it easy to find what I'm looking for and the aisles are clean. They keep the store well stocked and tidy. This location is also the biggest Dollar Tree I've been to. The front of the store on the immediate right of the entrance consistently changes with the seasons, having either holiday party supplies and decorations or items that match the time of year. Right now, they have all of the aloha and graduation items out. It makes it much easier on the budget to come here for all of the one-time use stuff vs. buying it elsewhere. I recently moved and needed to buy a new set of nails to hang pictures. Instead of spending $10 at Home Depot, I came here to see if they would have any. I found a picture hanging kit with three different sizes of nails, plus picture wire, hooks and loops for $1. Here's a tip: You can't turn into the parking heading south on 99, so come in headed north or make a U-turn. read more

**UPDATE ON MAY 1ST, 2020: I got hung up on by Sheila when I told her how I had been discriminated against in her store for having a mask and asking people to stay six feet away from me. She started berating me and being verbally abusive saying I should have asked for a Manager then and there is nothing she can do for me AND I was charged for five items that I did not get....which is another reason why I was calling. This place is disgusting. WRITTEN ON APRIL 28TH: Do you want to be discriminated against for having two immune conditions and telling people to stand six feet away from you, only to nightmarishly have them walk towards you when you asked them nicely to stay six feet away from you b/c you could die in this time of coronavirus? I was only there b/c I badly needed bleach to disinfect my place and bread b/c I am poor and wanted to get some pasta and this is the first time I went outside in two months. Even though the store saw that I was being treated this way and I asked them to make an announcement for me to gently and compassionately remind people to stay six feet apart, they nightmarishly did not and laughed at me along with this white racist Trump supporter (who was not wearing a mask and looked like a KKK supporter) who said he was and that the whole thing was a hoax and that I was a freak for wearing masks and that he wished people like me just shut up and went to hell for not supporting our president. Meanwhile, I got ganged up on my all of the other hillbilly, uneducated people who stood in line, not wearing masks, not six feet apart and the cashier and manager did not defend me. fortunately, i got a lot of items, but people like this tend to be carriers and they said, "that lady is crazy!! nobody wears a mask." Karma sucks and I will be calling Dollar Tree corporate and exposing them for what they are to every entity I can for not standing up for their customers in a time of coronavirus. read more

Nasty parking lot with homeless people on both sides of building. (Most) Employees always complaining and talking loud! They dont bag your stuff if you have your own bag. Never can get watching set of anything here. read more

This store we have been to before and never has the parking lot been free of clutter. It's customer just leave trash or it falls out of the cars. We are really reluctant to stop, even for a dollar and the worst is the 10% tax read more

Dollar Tree - Discount Store Near Me - Federal Way, Washington

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Don't go to this store , this store it's awful , manager name Donna still my money , I paid for 20 items and she only gave me 12 she said they out but she did charge me for 20 , she gave me attitude , she needs to be fired asap she can't work with people at all read more

So convenient these days.With the economic days we have now.I can spend 40$ for a week of food,instead of 100$

Worse customer service ever! Needed to use the bathroom for an emergency. Manager told me that they had no public restrooms. I kindly explained that just recently I was prescribed a medication that causes me not to be able to hold it, and that I was going to wet myself if I didn't get to a restroom soon... She said that it was policy that I couldn't use the restroom unless I had a medical card that forced them to make it accessible. She had no sympathy what so ever. I had to go to another store and use their bathroom. Thank you super clips! Managers are supposed to be able to determine if there is a need for bending policy in emergency situations. That girl needs to be demoted since she obviously can't do that. I would give them 0 stars if I could! read more

This store is as trashy as they come. The parking lot is a dump, there is people standing around outside bothering you for money and looking into vehicles. Inside doesn't get any better. The clerks are unfriendly and seem mad to be there! One associate, was barking orders at her co workers, even the customers. I got what I needed and left ASAP. I'll stick to the one in Kent on 272nd. read more

Location. 23406 Pacific Hwy S ) near highline community college. There was a Caucasian big gentleman weighed about 200 lb run g up his fellow employee as I was my distance away next in line the Caucasian gentleman the cashier after ringing up his co-worker took off and I said are you going to ring me up he said nope I'm done. He had no mask on working at the Dollar tree his fellow co-worker the next cashier had a mask on all the way down to his chin very rude this is my second time being in this . Dollar tree store and they have been very rude to African American people as myself I would not shop here and I asked you to. Patronize and take your money to another business.*they tell you to wear a mask while entering the store but they choose not to wear one while ringing you up. read more

I come to this location often, for crystal brand water, hair accessories while on the go to 24 hour fitness. During my visits, the store is often crowded with few cashiers for the volume of customers. However, the cashiers are friendly and helpful to their vest ability behind a register. The stores layout is different from other dollar trees so, it maybe hard to find some things. The outside is sometimes crowded with homeless especially at night but, it's in a convenient location being that Sonics is next door, planet fitness, axpresso shop and a auto store. read more

I randomly stop by for party supplies and I've never had a problem with this store but today I stopped by and after about two minutes in the store one of the workers got on the speaker talking VERY very loudly. She scared me! "Attention Dollar tree shoppers, please keep your kids with you don't let them wander around the store alone because it is not safe" that freaked me out! I thought maybe there was some creep in the store. Anyways she want on to say "and please don't let them grab the balloons because they let go of them and they touch the ceiling, and please make sure they do not open the merchandise until it is paid for" I don't know if it's a normal thing now but I have never experienced that before ever. Yes parents be responsible please but I don't think it's this crazy lady's business to lecture parents over the speaker that loudly. read more

They have a wide selection of products the store was clean they have everything separate by categories they don't have a large customer service because even though there is a lot of people working (usually 6 or 7) but only one cash register open even though the cashier is fast you will always get a line because it's always only one cashier so I recommend going really early so you don't get stuck in lines also they do change product monthly because you will never find the same thing twice read more

So for the last several months I've notice the store is ALWAYS a mess. Floors are beyond just needing a mopping, broken glass, opened food bags all over the floor wet spills everywhere. This is not just a one time thing this is every single time. One has to wonder if the managers are doing there job while they sit in the office talking about non store issues. Being a manager in retail myself if I ever left my store looking like the way this store looks I would be fired. Thinking corporate should really take a look at what lazy employees they have working at the Federal Way location. read more

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Downgrading - parking lot disgustingly dirty and they aren't restocking shelves very fast (lots and lots of empty shelves) this has been going on for a couple of months. Still shop here and love it but they need to get it together......... read more

A decent dollar store location. Much cleaner than the rest of the Dollar Stores. Of course I go to various of Dollar Stores because of their SUPER cheap birthday cards! This one in particular is my favorite one I've been to because of how clean it is inside. Typically though these places are gross looking inside and the staff is normally excessively rude. So thank you Federal Way 31014 Pac Hwy Dollar Store for being out of the norm of the others. read more

man went to go see a employee from Goodwill, who said she works here to. THIS place looks junkie like the Goodwill only worse . no one appears to be doing anything to clean the place up . I wont be back I give it a o stars read more

I have been to many Dollar Tree stores but this one is the best! I can always find what I am looking for in this store. It is easy to get in and out of the parking lot. The shelves are never bare and the floor workers are all eager to help. Kudos to the cashiers that keep a smile on their face and the lines short. read more

This store is the filthiest store ever! The parking lot is strewn with trash, the sidewalk in front of the entrance is plastered with gum blobs, the interior of the store is also strewn with trash and the floor is so filthy I don't even want to walk on it. I have been in other Dollar Trees in other towns and they are not like this. This place is a health hazard! read more

I like the staff at the store, we shop here often. The biggest problem are those of us who have to use a restroom frequently. The is the ONLY dollar tree I have been to that does NOT HAVE A PUBLIC RESTROOM. Please fix this as many of us will have no choice but to go somewhere else. It is embarrassing and inconvenient. It cannot be that difficult to open one, since all the other ones have them. Like I said the staff and supplies are good. read more

This dollar store has become a glorified cheap toy store. Their selection of items other than toys is horrible compared to other stores I've been to!! It's dirty the shelves are disorganized at times. I used to always go to this store but lately I can never fine anything I'm looking for. not sure if it's new owners or new management but they have let this store really go!! I will gladly drive a few extra miles south and go to the Milton location. Actually the owner could take a lesson from the location in Pullman! That dollar tree is awesome!!! read more

It is 1pm, and there is only 2 registers open. VERY long lines all the way down the isle, with several employees standing around that easily open another register to Speed up the lines. They clearly do not care about their customers. Absolutely ridiculous!! Every single time i come in this location! On top of that, the Employees at the register Dont even Greet you once its your turn in line... Disgusting read more