I myself, work within a customer service department and know how important it is to always put the customer first. I'm not one to complain ever, but this whole process has been a nightmare.
Over 3 weeks ago, I placed an order on dollartree.com to order over 40 vases for my upcoming wedding next year. The email I received told me that my shipment would be ready for pick up on Friday October 2nd, 2015. I proceed to go pick up my vases when the ladies at the dollar tree then tell me that I have to come back on Tuesday. Today being Tuesday, I receive another email on how my vases were once again ready for pick up. I head back to the dollar tree today, were I show my order reciept and I'm now told by the manager that I have to come back when she calls me, because the truck hasn't been unloaded yet.
By this time, my fuse had run short. I still kept my composure and told the Crestview, FL Dollar tree manager that I received the email that my order was ready once again. She then laughed in my face in front of other customers where she said " I didn't send NO email". I have never been so appalled in management behavior in my life. I have still yet to receive my vases, I will never do business with dollar tree ever again. read more